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    1st Line Support Technician - Bedford, United Kingdom - Wells & Co & Brewpoint

    Wells & Co & Brewpoint
    Wells & Co & Brewpoint Bedford, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Wells & Co - A new brewery,
    aggressive pub growth plans, a well-established Pub Partner estate, English pubs
    in France and 140+ years of history In a nutshell, a really exciting time to
    join us.

    To support our exciting
    adventure and growth plans we are looking for an IT Helpdesk Analyst to provide
    1st Line IT support for head office and managed house employees and systems in
    the UK and abroad.


    The Role:

    The IT Helpdesk Analyst will be
    the first point of contact for all IT issues across the business as such no two
    days are the same. Working closely with the wider IT Department to resolve
    incidents and requests. Support will be a mixture on remote connectivity and
    occasional physical travel.

  • Provide
    1st line support in line with agreed SLAs to local and remote users and
    systems.
  • Ensure
    all open IT incidents are progressed by the IT team and updates are
    communicated with the end user.
  • Respond
    to any proactive monitoring alerts ensuring appropriate incidents are
    logged and escalated.
  • Maintain
    dialog with customer through life of Incident/Request tickets.
  • Following
    escalation procedures for tickets.
  • Work with
    other IT team members on escalated jobs.
  • Support
    with user and equipment provisioning and deprovisioning.
  • User
    account maintenance.
  • End user
    support - Laptops, desktops, other office equipment, mobile devices and
    associated applications.
  • End user
    support - Cloud technologies - Office 365, Druva, Gamma Horizon and
    Mimecast plus others.
  • Support
    with EPOS systems – Tills, PDQs & associated technologies.
  • Working
    with other 3rd party support
  • Any other
    ad hoc duties as required

    • What we are looking for:

    In a nutshell, an optimistic IT
    professional who is early in their IT career and looking to continue their
    experience with an evolving local business

  • Flexible
    with working hours hours between Mon-Sun 8-8 on a rota basis)
  • Experience
    of and supporting Microsoft operating systems and technologies
  • Strong
    troubleshooting and analytical thinking
  • Comfortable
    working to SLA's, KPI's and metrics
  • ITIL
    knowledge is beneficial
  • End user support
    – Laptops, desktops, mobile devices and associated applications
  • Retail /
    Hospitality (FMCG) experience highly desirable
  • Exposure
    to other technologies including: Microsoft 365, Microsoft Azure &
    Windows Server, Cisco Meraki & EPOS systems

    • In return you will receive:

  • Salary
    based on experience
  • 33 days
    annual leave inc bank holidays
  • Private
    medical health care
  • Group
    personal pension plan
  • Life
    assurance
  • 30% off
    dining and beer

    • If you think you tick all the
    boxes, we'd love to hear from you

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