Jobs
>
London

    Associate Director Customer Experience - London, United Kingdom - Artsy

    Artsy
    Artsy London, United Kingdom

    1 week ago

    Default job background
    Description

    Artsysmission is to expand the art market to support moreartists and art in the world. Artsy has created the worlds largesttwosided art marketplace offering more than 1 million works by100000 artists from 4000 leading galleries fairs auction houses andinstitutions in more than 100countries.

    Artsy is seekinga dynamic leader for our Customer Experience team. Reporting to theDirector of Marketplace Strategy and Operations this role will havea wide range of responsibilities; from managing and upskilling thefront line team to planning and executing on company levelstrategic initiatives.

    This is afull time hybrid role with in office attendance required 3 days aweek. The role can be based either in our New York or Londonoffices.

    As the AssociateDirector Customer Experience you will be responsible for our coreKPIs including response times and CSAT. In order to achieve yourgoals you will need to be strategic shaping the resourcing plan andteam structure working with product and sales ops teams on internaltools and leveraging our BPOs. The ideal candidate will becomfortable getting in the weeds with the team while alwaysremembering to take a step back to solve recurring and foundationalissues.

    The Customer Experience team is splitacross our New York and London offices. As the head of the team youwill be responsible for building a strong team culture across bothtime zones supporting your direct reports while helping them feelengaged with the broader Artsy team.

    This rolewill also be responsible for collaborating and executing oninitiatives at the company level. You will join working groups tosupport our product led initiatives as well as work directly withsales leaders to find opportunities to better support our revenuestrategies. You will work both autonomously and collaboratively tomove the team forward. The ideal candidate will be able to spotopportunities think outside the box and then prioritize and executequickly.

    In this role you will need to wear manyhats. You are just as comfortable training managing and upskillingjunior team members as you are debating priorities with Csuite andother senior leaders. You love carving a path through ambiguity andgetting others to follow. Youll bring your unique experience andperspective to problem solving while also adapting them to meet thechallenges of the traditional art world.

    WhatYoull Do:

    • Manage and upskill thefront line team; acting as a point of escalation while empoweringyour team to work autonomously
    • Manage our BPOsincluding identifying new opportunities and QAing theiroutput
    • Provide strategic visioning andexecution for the Customer Experience function with an emphasis onaligning our support offering with our revenuestrategies
    • Participate in company levelobjectives to help steer Artsys broader revenue and productstrategies as well as represent operations wide concerns tostakeholders

    Who YouAre:

    We welcome you toapply regardless of checking all the boxes below and are excited tohear what you can bring to the team.

    • At least 5 years experience withpeople management including coaching and managing performance. Thiscould be teams outside of sales metrics
    • Proventrack record of developing and executing strategic initiativesincluding revenue adjacent projects and the ability to scaleteams
    • Experience with strategic thinkingincluding a blend of building from scratch assuming ownership overestablished business areas and managing resources across headcountBPOs and software
    • Proven track record workingin complex business lines such as two sided marketplaces luxury orother niche markets. Youre a strong strategic leader and candemonstrate the ability to adapt your experience to a newenvironment
    • Knowledge and experience inlogistics including customs tax and internationalcompliance
    • Strong communication skillsincluding the ability to target your communication style to youraudience
    • Experienced with analyzing data tofind opportunities and make decisions
    • A cultureleader who uses a strong sense of values to inspireothers
    • You are currently authorized to live andwork in London
    • This is a hybrid role based inLondon

    What WeOffer:

    • Opportunity to reimagine theart industry while working with a talented diverse internationalteam.
    • Competitive salary andequity
    • Flexible time off: our culture of trustand empowerment allows employees to take the time they need awayfrom work while still excelling in theirroles
    • We are a global hybrid team: mostemployees work from our NYC London or Berlin offices 23 days perweek. (Inperson expectations vary byrole)
    • Private healthcare & benefitoptions including: medical dental enhanced parental leave PensionPlan life assurance Employee Assistance Programme featuring freemental health support physio andmore
    • Professional development including:mentoring lunch & learns regular training 1:1 managementand an open feedback culture
    • Engagingopportunities and internal programming globally to foster newrelationships and build upon our collaborative community.Including: happy hours holiday parties global All Hands meetingsArtsy Salon (a yearly exhibition of our teams creativity)attendance to art world events andmore

    ArtsyValues

    Artsy has fivecore values that will inform your experience atArtsy.

    For the Love ofArt: We have relentless curiosity empathy andpassion for collectors artists and the art market. We are here tomake the art world more fair andwelcoming.

    Own OurOutcomes: We are all individual owners of Artsysshared success. We are resourceful and resilient and to get the jobdone we each take responsibility for ouroutcomes.

    Lead withOpenness: We trust in our teammates. We seek diverseperspectives communicate authentically and act with integrity. Amore open art world starts with us.

    Transform Together:Our mission asks us to challenge the status quo. We embracefeedback learning and change so that we can transform our industryour company and ourselves.

    ImpactOver Perfection: Using both art and science wedebate and decide swiftly and iterate on our plans as we learn. Tomake the biggest impact we prioritize speed and clarity of actionover perfection.

  • Chiswick Honda

    Customer Experience

    1 week ago

    Chiswick Honda London, United Kingdom

    Customer Experience - Bookings · Are you looking for a new role where no two days are the same? · Do you have a keen interest in the automotive industry? · Yes, then look no further than Chiswick Honda as they have an ideal role for you · Norton Way Group has been in business sin ...

  • Farewill

    Customer Experience

    6 days ago

    Farewill London, United Kingdom

    **About us** · Dealing with death is hard, and here at Farewill we are on a mission to change that. We use technology to seamlessly connect beautifully designed online experiences with world-class human support that makes every death a simple, affordable, brighter goodbye. We sta ...

  • Ipsos UK

    Customer Experience

    2 weeks ago

    Ipsos UK London, United Kingdom

    **_Are you looking to develop your career in one of the world's largest Research Organisations?_** · **The role** · The Senior Research Executive role is integral to a growing part of our business. We are looking for someone who is passionate about consumers, experience managemen ...

  • Healf

    Customer Experience

    1 week ago

    Healf London, United Kingdom

    **About healf** · Healf is a community-powered UK retailer for the highest quality products across 4 pillars of health: Eat, Move, Mind, Sleep. We believe in everyday healthy living, built up day-by-day through simple but effective rituals. It's not about the one-time yoga class ...

  • Medicines and Healthcare products Regulatory Agency

    Customer Experience

    5 days ago

    Medicines and Healthcare products Regulatory Agency London, United Kingdom

    We are currently looking for a **Customer Experience Specialist** to join our **Customer Experience **Team within the **Communication and Engagement** group. · This is a **full-time **opportunity, on a **permanent **basis. The role will be based in 10 South Colonnade, Canary Whar ...

  • Harnham

    Customer Experience

    3 days ago

    Harnham London, United Kingdom

    INFO · - SALARY: · - £ £70000 · LOCATION · London · - JOB TYPE · - Permanent · **CUSTOMER EXPERIENCE (CX) STRATEGIST** · **UP TO £70,000, HYBRID WORKING, PENSION** · **LONDON BASED** · I'm working with one of the leading advertising agencies in the world on an exciting new role w ...

  • KYCG EUROPE

    Customer Experience

    1 day ago

    KYCG EUROPE London, United Kingdom

    Our client based in Central London is looking for a Customer Experience and Sales Support administrator. Your role will be customer lifecycle management and you will educate new customers, help solve technical problems, and ensure the smooth adoption of our products. Throughout o ...

  • Teads

    Customer Experience

    5 days ago

    Teads London, United Kingdom

    Teads are looking for a customer experience (AdOps) intern to join our amazing team in London. As a member of our operations team, you will help manage advertising campaigns and maintain relationships with advertisers and agencies. · **Activation and Delivery** · - Help with the ...

  • Medicines and Healthcare Products Regulatory Agency

    Customer Experience

    3 days ago

    Medicines and Healthcare Products Regulatory Agency London, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £27,837**Job grade**: · - Executive Officer**Contract type**: · - Permanent**Business area**: · - Communication and Engagement**Type of role**: · - Other**Working pattern**: · - Full-time**Number of jobs available**: · - 1Con ...

  • DB Arriva

    Customer Experience Ambassador

    2 weeks ago

    DB Arriva London, United Kingdom

    **Customer Experience Ambassador** · **This role will be based in Marylebone Station** · Chiltern Railways are looking for a Customer Experience Ambassador to join the team. The purpose of this role is to be responsible for maintaining high standards of presentation in self and t ...

  • LNER

    Customer Experience Host

    2 weeks ago

    LNER London, United Kingdom

    **We are looking for a Full Time permanent and fixed term Customer Experience Hosts** · **Who are we?** · Here at LNER people are at the very heart of our business. From our drivers to our marketeers and of course our customer experience hosts, every single person plays a role in ...

  • MBA Group

    Customer Experience Specialist

    2 weeks ago

    MBA Group London, United Kingdom

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their **Lexus Sidcup **Dealership. · This is a fantastic opportunity for an experienced customer service professional to make their first ...

  • MBA Group

    Customer Experience Specialist

    2 weeks ago

    MBA Group London, United Kingdom

    Our Client, a leading car manufacturer are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Croydon Dealership. · This is a new and exciting position that will provide a huge customer focus through the sales process. As a ...

  • MBA Group

    Customer Experience Specialist

    6 days ago

    MBA Group London, United Kingdom

    Our Client, a leading car dealership group are currently looking for a **Customer Experience Specialist** to join their business based out of their Toyota Bromley Dealership. · This is a fantastic opportunity for an experienced customer service professional to make their first mo ...

  • Australasian Recruitment Company

    Customer Experience Expert

    1 week ago

    Australasian Recruitment Company London, United Kingdom

    A permanent opportunity as a Customer Experience Expert in a successful start-up company specialising in high quality pet nutrition · **Customer Experience Expert Responsibilities**: · - Noticing trends and reporting back to the business · - Engaging with customers on social medi ...

  • John Bell & Croyden

    Customer Experience Assistant

    6 days ago

    John Bell & Croyden London, United Kingdom

    **Job description** · We are currently looking for a Customer Experience Advisor to support our Customer Experience team and fill a full-time, permanent role. A reliable, conscientious, and focused performing individual, with good communication skills and a passion for customer s ...

  • Prostate Cancer UK

    Customer Experience Executive

    2 weeks ago

    Prostate Cancer UK London, United Kingdom

    **Region** · London · **Vacancy Type** · Permanent/Full Time · **Job Summary** · **Customer Experience Executive** · **£27,500 to £29,250 per annum** · **Permanent, full-time (37.5 hours per week)** · **Hybrid working with regular travel to our London Bridge Office** · **What the ...

  • Prostate Cancer UK

    Customer Experience Executive

    2 weeks ago

    Prostate Cancer UK London, United Kingdom

    **Region** · London · **Vacancy Type** · Permanent/Full Time · **Job Summary** · **Customer Experience Executive** · **£27,500 to £29,250 per annum** · **Permanent, full-time (37.5 hours per week)** · **Hybrid working with regular travel to our London Bridge Office** · **What the ...

  • NYM

    Head of Customer Experience

    2 weeks ago

    NYM London, United Kingdom

    The Nym team is a world class mix of privacy experts, engineers, and thinkers spread across Europe. We believe that user privacy underpins democratic freedoms in a networked world, and we're proud to help roll back the surveillance society. · **What you will be doing** · - CX str ...

  • Manual

    Customer Experience Lead

    2 weeks ago

    Manual London, United Kingdom

    **About Us** · Men don't look after their health unless they have to. We want to change that from the ground up. We are building the global destination for men's health, scaling at an incredible pace and leading the charge to help improve the lives of men everywhere. We started f ...