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    Adviser - Customer Service - London, United Kingdom - ON RUNNING

    ON RUNNING
    ON RUNNING London, United Kingdom

    1 week ago

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    Description

    This is your opportunity to become a core part of On's Direct-to-Consumer (DTC) team and commence the journey to bring On's flagship store in the heart of Tokyo alive On will rely on you to deliver exceptional customer service to each and every customer while embodying On's core values and passion for movement.

    Our Flagship Store is the hallmark of the On brand and we are always finding unique ways to deliver a premium product and innovative customer experience with cutting-edge technology.

    Continuously embody and communicate On's values and brand philosophy to internal and external customers
    Maintain in-depth knowledge of product technical information and follow On's global activities and projects (e.g. sustainability efforts, Athlete stories)
    Provide input and ideas on merchandising and engaging events / community activities for the store
    Help maintaining the visual standards in the store to deliver a premium experience to our customers
    Assist with inventory management, placing new product orders and fill-in orders
    Strong communication and interpersonal skills, fluent in Japanese
    ~ Excellent customer service and relationship building skills, with a genuine desire to help people reach their personal goals
    ~ Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
    ~ Ability to read, write and speak English or other languages fluently is a strong plus but not a core requirement

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