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Slough

    Helpdesk Operator - Slough, Berkshire, United Kingdom - Tech-People

    Tech-People
    Tech-People Slough, Berkshire, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description
    FM Helpdesk Administrator


    A well-established, hard services provider within facilities maintenance, has a requirement for an experienced service helpdesk administrator to provide high quality service to their clients, liaising with the Contract's Managers as well as a team of HVAC service engineers and building maintenance engineers.

    Role will be based from their office in Slough

    As the successful FM Helpdesk Administrator, you will be: -FM Helpdesk Administrator will be the part of the team that is first point of contact for incoming calls and emails from the clients
    FM Helpdesk Administrator will take bookings from all internal and external clients
    FM Helpdesk Administrator will allocate jobs to a team of engineers
    FM Helpdesk Administrator will work alongside the Operations Admin Manager to ensure KPI's and SLA's are achievedTo be successful as the FM Helpdesk Administrator, you must have:

    FM Helpdesk Administrator must have excellent communications skills and telephone manner
    FM Helpdesk Administrator must have excellent time management, organisational skills and a flexible approach to work
    FM Helpdesk Administrator must have experience in a similar admin role previously
    FM Helpdesk Administrator must be IT literate and proficient with Microsoft Office and E-Logbooks and Simpro experience would be a benefit
    FM Helpdesk Administrator must be in commutable distance to SloughFM Helpdesk Administrator - Up to £25k dependent on experience + 20 days holiday plus BH + Package
    Contact Nikki on (phone number removed) from Tech-People the specialist recruitment agency and business within HVAC, M&E and Utilities
    Tech-people are the leading recruitment business and agency within M&E and Construction
    We are committed to attracting and providing a diverse workforce that reflects the communities in which our clients and stakeholders operate, helping to facilitate an environment that enables everyone to fulfil their potential
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