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    Senior Technical Support Engineer - Middlewich, United Kingdom - KPI Recruiting Ltd

    KPI Recruiting Ltd
    KPI Recruiting Ltd Middlewich, United Kingdom

    2 weeks ago

    Default job background
    Full time
    Description

    Salary– Up to £40,000 dependent upon experience (Plus on call, call out fees).

    Hours– Monday to Friday 9am – 5pm (With 1 week in 4 on call and occasional weekend working).

    Company van provided (including a fuel card for business use)/ OR Expensed Mileage

    Workplace pension

    Free parking

    28 days annual leave

    Main duties


    • Working with and supporting the team.


    • To be able to accurately diagnose software and hardware faults and to be able to resolve a large proportion of client problems via remote networking and client site visits.


    • To provide a high standard of customer care to clients, ensuring their problems are dealt with efficiently, maintaining contact and keeping clients informed of progress.


    • To provide 1st and 2nd line helpdesk support to customers for hardware, software, audio-visual, and tele equipment.


    • In addition, they may be called upon to do other duties as demand occurs.


    • To work towards and complete Microsoft Certifications for IT Professionals


    • To audit new customers IT and provide reports back to customers, including meeting with customers to discuss the audit and findings / recommendations.


    • To be aware of and abide by health and safety procedures and associated polices.


    • To proactively implement policies and procedures.


    • To maintain satisfactory standards of safety and security in relation to customers.

    Personal Qualities and Skills


    • Professional in their attitude


    • Flexible and willing to learn


    • Able to demonstrate good initiative


    • Excellent communication skills


    • Well presented


    • An excellent attendance record


    • A good team player


    • Have skills and knowledge around networking, firewalls and routing protocols.


    • Have skills and knowledge around the Microsoft portfolio and Virtualisation Technologies.


    • Extensive use of all currently supported Microsoft Operating Systems.


    • Extensive use of Microsoft Office.


    • Strong understanding of WAN & LAN networking concepts including: TCP/IP, DHCP, DNS.


    • Microsoft certified desirable

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