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Plymouth

    Train Manager - Plymouth, United Kingdom - FirstGroup

    FirstGroup
    FirstGroup Plymouth, United Kingdom

    1 week ago

    Default job background
    Permanent - Full time
    Description
    About the job ?

    As a Train Manager, you will liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

    Your main responsibilities will be:

  • To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey
  • To be visible to our customers, providing information and help in a friendly and reassuring way
  • To manage the safety and operational activities of the train
  • To check and sell tickets, providing information and assistance as required
  • To ensure a safe, clean and pleasant environment

    • You'll need to be:

  • Passionate and proactive about delivering outstanding customer service
  • Determined to always perform well
  • Flexible, with the ability to work a variety of shifts including weekends and bank holidays
  • Comfortable working in a strictly regulated environment
  • Able to stay calm and in control when things don't go to plan

    • As a minimum, you will need to have:

  • An understanding of customers' needs;
  • Excellent communication skills;
  • The ability to build relationships and work as part of a team;
  • Experience of front-line customer service;
  • Supervisory experience.

    • About the location?

    This position is based at Plymouth station, and this is where you will start and end your shift. The station is about a ten-minute walk from the shopping centre.

    Working Pattern?

    This role will require you to work a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Your starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this.

    Additional Information?

    You must live within a maximum of 60 minutes' travelling time of the depot.

    This position is being advertised to create a talent pool for future vacancies.

    What is the reward?

    As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.

    We all belong at GWR. This is our vision for providing an inclusive environment for all our colleagues, ensuring all candidates have an equal opportunity to access meaningful employment.

    We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

    We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

    We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

    If you require additional support to complete your application due to a disability or neurodivergent condition such as dyslexia, dyspraxia, or autism, please follow the links below. We encourage you to share any additional needs you may require so we can provide a fair and equal process for all who apply.

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