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    Retail Team Leader/Supervisor - London, United Kingdom - ARCTERYX

    ARCTERYX
    ARCTERYX London, United Kingdom

    5 minutes ago

    Default job background
    Full time
    Description

    As a key member of the store leadership team, you will be working alongside the Assistant and Store Manager, leading a talented group of Product Guides and facilitating the guest experience.

    You are a part of every area of the retail store including experience, product, community, operations and people, and are inspired to seek out ways to evolve our practices.

    You are passionate about committing to bold objectives both personally and professionally, and work closely with the Store Manager and Assistant Store Manager in providing coaching on people experience, guest experience, and business needs.

    You take the initiative, have strong assessment skills, and seek out and offer relevant feedback as you celebrate achievements within the store.

    As an Arc'teryx Store Lead, here's what you'd be doing:

    Supporting the entire in-store experience during your shift, with an acute awareness of what's happening on the sales floor at any given moment
    Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
    Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
    Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
    Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
    Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
    Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
    Networking with potential partners to support events and to help maximize brand engagement in the community
    Managing the opening and closing procedures for the store, as designed by the company and leadership team
    Answering store phones and responding to voicemails and store emails; Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns
    Are you our next Store Lead?
    You have one or more years of leadership experience, and - 2 years of retail experience
    You have strong time management skills and can prioritize and adapt to daily business needs in the moment, giving feedback and direction when needed
    You remain highly flexible and adaptable when faced with ambiguity

    All employees are expected to be available to work "Black Friday" (the day after US Thanksgiving) and from the second week of December until the end of the holiday season, to be defined each year based in part on the time period guests are permitted to return holiday merchandise, on an annual basis.

    You are fully accountable for and oversee the execution of all deliverables on the Store Lead Role and Responsibilities document, and you perform the role responsibilities of the Product Guide as needed
    Under the direction of the Store Manager and Assistant Manager, you perform/complete other additional projects, duties, and assignments as required and/or by request
    You are available for a minimum of one open, one close and one weekend shift each week.
    Your availability must reflect the needs of the business, which may change from time to time at the discretion of the Store Manager
    Full Time hours per week (5 days per week)

    Compensation:

    Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better.

    We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.

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