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    Senior Neighbourhood Housing Officer - London, United Kingdom - CRA GROUP LIMITED

    CRA GROUP LIMITED
    CRA GROUP LIMITED London, United Kingdom

    1 week ago

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    Description

    Requirements

    • Tosupervise a team of Neighbourhood Housing staff providing acomprehensive frontline housing service to Lambeth TenantsLeaseholders and other stakeholders involving the investigation andresolution of all service requests enquiries complaints anddisputes.
    • Tosupervise and coordinate the housing casework function of a HousingManagement team within an area office covering all tenancy andestate management resident engagement and customer care.
    • Tobe responsible for carrying out the coordination role in a few keyareas including communal internal and external areas on estatescomplaints and effective liaison with Tenants Residents Associationrepresentatives and notice boards are kept up to date TenancyEnforcement and noncompliance with tenancy terms andconditions.


    To supervise a team of Neighbourhood Housing staff providing acomprehensive frontline housing service to Lambeth Tenants,Leaseholders and other stakeholders involving the investigation andresolution of all service requests, enquiries, complaints anddisputes. To supervise and coordinate the housing casework functionof a Housing Management team within an area office covering alltenancy and estate management, resident engagement and customercare. To be responsible for carrying out the coordination role in afew key areas including communal internal and external areas onestates, complaints and effective liaison with Tenants ResidentsAssociation representatives and notice boards are kept up to date,Tenancy Enforcement and non-compliance with tenancy terms andconditions.
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