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    Head of Retail - London, United Kingdom - Ghana International Bank

    Ghana International Bank
    Ghana International Bank London, United Kingdom

    1 week ago

    Default job background
    Description

    Department:
    Retail and Business Banking
    Chief Banking Officer

    Manage the Retail/ SME portfolio of the bank across London and overseas clients with a view to ensure customer satisfaction, compliance and revenue growth.

    Implement a Relationship management strategy to ensure adequate coverage of all retail and SME customers of the Bank
    Key role in developing and implementing new products required to make GHIB retail/ SME business competitive
    Lead team to achieve GHIB's strategic objective of focusing its retail banking on HNWI's
    Streamlining retail portfolio
    RM performance and profitability
    Ensure Customer complaints are addressed and within risk appetite of the bank
    Senior Management and colleagues
    To be responsible for all retail/ SME accounts of the Bank ensuring that these accounts remain profitable and comply with all annual KYC refresh and championing the revenue generation potential of such accounts
    To grow the retail/ SME business – to deliver growth both in volume and value within the targets set by the Bank
    To be the face of Retail/ SME business for the Bank interfacing with customers seeking banking solutions
    Be the link between the origination and operational departments of the bank for the provision of unparalleled customer services to all customers in portfolio
    Monitor and analyse the market, brand and competitor performance on our Niche HNWI market
    Capable of delivering training & incentives with priority customers, organising and representing the Bank at events
    Provide monthly commercial updates and detailed opportunity reports to Senior Management on the FI and Trade portfolio.

    Coordinating with the On-boarding/ Compliance Department to ensure that ALM/KYC and due diligence on Retail/ SME clients are in order.

    Identify and recommend appropriate retail banking products for senior management consideration
    Relevant regulatory experience within retain / SME financial services
    Good general knowledge of banking operations and banking products / instruments
    Proven track record of building networks and the gravitas and confidence to interact with top end executives of various institutions
    A strong interest in digital and emerging technologies and their role in enhancing customer experience
    Strong problem-solving skills and excellent customer relationship management orientation
    Good credit and risk analytical skills
    Extensive knowledge about the retail banking industry in Africa
    Good appreciation of Credit, Financial Crime and related risks as pertaining to HNWIs and Trade Finance
    Experience in retail Banking (at a managerial level)
    ~ Experience in SME banking an added advantage

    Experience of operating at a middle management or more senior level
    Proficient use of MS Office Applications - Word, Outlook, Excel, Power point or similar applications
    Working knowledge of the Core Banking System
    #
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