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    Market Specialist Customer Operations - Glasgow, United Kingdom - Whyte & Mackay

    Whyte & Mackay
    Whyte & Mackay Glasgow, United Kingdom

    10 minutes ago

    Default job background
    Part time
    Description

    Job Title:Market Specialist (Customer Operations) PartTime

    Function:Customer Operations SupplyChain

    Location:Whyteand Mackay St Vincent Plaza 319 St Vincent Street Glasgow G25RG

    Contract:Permanent / Part Time 19.5 hours per weekMonday to Tuesday 08:3017:00 Wednesday 08:3013:00(specific days and hours areopen to discussion). Hybrid 1 day inoffice.

    Date vacancy willclose: Friday 8th March 2024.Where we receive highnumbers of applications wemay close vacancies early. If you thinkthis is the right opportunity for you please dont delay inapplying

    Who weare:
    Born in Glasgow made in Scotland andenjoyed around the world. Whyte and Mackay is home to a collectionof multiawardwinning global whisky brands led by The DalmoreFettercairn Jura and Tamnavulin. Our mission is to be adriving force in whisky renowned for building brands that standout.Enabled by our brilliantcommunity of 700 colleagues reaching across16 countries and counting. Were led by our values continuing togrow and invest and looking for great talent to join our brilliantcommunity. Ready to hear more

    Whatthe opportunity looks like:

    TheMarket Specialist role is an operational customer serviceroleresponsible for ensuring that all aspects of customer orders areprocessed in a timely and accurate manner. Through yourorganisational and relationship building skills you will deliverexcellent customer service and engage effectively with bothinternal stakeholders and customer whilst embodying our companyvalues.

    To accomplish this you will beenthusiastic adaptable and customer focused with excellentcommunication skills to drive and deliver excellent customerservice in a fast paced changing environment. You will becomfortable to challenge the status quo look for improvementopportunities and be driven to deliver excellence in this criticaloperational role through a valueadded approach to customer service.

    • Act as the central point ofcontact for a set of allocatedaccounts.
    • Monitoring of orders from account setup and point of order receipt until postdelivery ensuring allrequired elements are in place to facilitatedispatch.
    • Completion of appropriatedocumentation in line with country and HMRC legislativerequirements.
    • Liaise with internal functionsacross the Supply Chain including Production Warehousing and DemandPlanning as required with respect to availability of orders forproduction / dispatch.
    • Build strongrelationships with customers through excellent communicationensuring all aspects of order fulfilment aresupported.

    Skills andexperience that will help you be asuccess:

    For this role werelooking for:

    • Previous experiencewithin a Customer Operations / Customer Service role preferablywithin manufacturing or supply chainenvironment.
    • A strong track record of providinga high level of customer service and administration consistentlydelivering accurate and professional levels of support to the widerbusiness.
    • Working knowledge and understandingof Microsoft Office applications including Excel PowerPoint WordOutlook to an intermediate level.

    Webelieve that everyone has the potential for growth in our rolesYou may feel you donttick every box for this rolebut if you believeyou have relevant experiences that could help you succeed wed muchrather you apply rather than rule yourself out based on anyselflimiting beliefs

    Why joinus:

    We offer a proratedcompetitive salary bonus package life assurance competitive pensionexcellent product allowance 35 days annual leave plus enhancedfamily friendly policies.

    Come andJoin the Whyte and MackayCommunity.

    Ourapplication process:

    If you likewhat youve read and want to explore this opportunity further pleaseapply before the closing date listed at the top of theadvert.

    Our team read each and every applicationtherefore youll hear back from us in duecourse.

    Should you requireany adjustments to ourrecruitment process to help you be at your best then please contactus at and well do what we can tosupport.

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