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    CLIENT SUPPORT ADMINISTRATOR - United Kingdom - Progresso Search

    Progresso Search
    Progresso Search United Kingdom

    1 week ago

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    Description

    MUST BE FLUENT IN FRENCH AND SPANISH

    Our client is an established manufacturing company that has provided the best in market Packaging to the manufacturing industry globally for over 30 years.

    They have become the only company in its field with manufacturing capabilities on either side of the Atlantic and due to growth are now looking to hire a driven and ambitious new French and Spanish speaking Customer Support Supervisor to join their team who will play a pivotal role in professionally assisting customers with enquiries, offering product information, accurately processing orders, and ensuring prompt order acknowledgments to maintain exceptional service standards.

    Comprehensive training will be provided across various departments, including Finance, Customer Support, Production, Purchasing, Sales, Marketing, Operations, HR, Quality, and IT, fostering a comprehensive understanding of the business operation.

    Offer guidance and assistance to customers regarding our products and services.

    • Maintain polite and effective communication with customers via phone and email.
    • Generate job sheets, cutting lists, and dispatch lists using our computer systems.
    • Liaise with freight companies and resolve customer issues.
    • Make upselling efforts and follow-up sales calls to support internal sales initiatives.
    • Ensure continuous learning about company products and services and staying updated on changes.
    • Meet training objectives and develop strong communication channels with both internal and external customers.
    • Gain a clear understanding of the company's products and services, enabling clear and accurate advice to be provided to our customers.
    • Handle customer complaints effectively.
    • Create written materials for customers utilising our computer software programme.
    • Cultivate collaborative relationships with other departments such as Sales, HR, Production, Warehouse, and Accounts.
    At least one year of prior experience in an office based customer support role.
    Proficiency in Microsoft Office applications (Excel, PowerPoint, Word).
    Native-level fluency in French and fluent in English; proficiency in Spanish or another European language is advantageous.
    Comfortable using computers, including email and proprietary software.
    Opportunities for both internal and external training tailored to your role
    Recognition and awards for long-term service
    Access to a workplace pension with contributions from both employer and employee
    Additional days leave based on length of service
    Awards for Employee of the Month, Quarter, and Year
    Options for private healthcare plans
    Participation in a cycle to work scheme
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