Jobs

    IT Field Engineer 1st Line Support - Manchester, United Kingdom - Concept Resourcing

    Concept Resourcing
    Concept Resourcing Manchester, United Kingdom

    5 days ago

    Default job background
    Description

    Job Title:
    Senior Field Service Engineer
    Field Services

    Responsible To:
    Resource Manager (Field)

    The Senior Field Service Engineer will be responsible for diagnosing and repairing various IT equipment, including Servers, PCs, Laptops, Printers, and EPOS systems, at customer locations throughout the UK.

    They will ensure adherence to company processes, procedures, and contractual obligations while upholding exceptional levels of customer service.

    This role requires an experienced Field Service Engineer who is adept at communication and teamwork, reporting to Team Leader/Resource Managers (Field) and collaborating closely with Call Control and Technical vetting teams within Field Services.

    Independently troubleshoot and resolve issues on-site, encompassing a broad spectrum of hardware and software products.

    Install, configure, and provide support for Server/Desktop/EPOS environments, as well as client software on various networking platforms across UK customer sites.

    Strive to deliver exceptional customer service and support, meeting or exceeding SLAs.
    Complete documentation, including Field Service Call reports and Customer Checksheets, within specified SLA timeframes.
    Undertake additional tasks as directed by Senior Management.
    Proficiency in Server/PC architecture, Windows Operating systems, and troubleshooting of Servers, Desktops, EPOS, Laptops, and Printers.
    Possession of manufacturer-recognised accreditation's such as HP/IBM/Dell for both Server and Desktop.
    Minimum 6 years of customer-facing IT industry experience.
    Excellent communication, organisational, and customer service skills.
    Capacity to perform under pressure while maintaining high standards of quality and professionalism.
    Awareness of ITIL methodologies and best practices.
    Maintenance of excellent customer relationships.
    High levels of punctuality, communication, attitude, competence, and service quality.
    Maintenance of appropriate Manufacturer Server Accreditation's.
    Possession of a full UK Driving License.

    Salary:
    £27,000 to £29,000 depending on experience.

    Company car:
    Toyota Corolla estate hybrid.
    Fuel card, NCP card, Ringo Account provided.
    5% pension match.
    On-call rota payment: £Overtime paid at *1.5, except for bank holidays, which is *2.
  • Langley James IT Recruitment

    Line Support

    3 days ago

    Langley James IT Recruitment Greater Manchester, United Kingdom

    2nd Line Support is required by a small growing Finance Company with a Head Office based in Manchester to work alongside the IT Manager and provide technical IT Support to around 150 end users including VIPs and assist with the asset management and document writing. You will be w ...

  • FOCUS 5 RECRUITMENT LTD

    1st Line IT Support

    1 week ago

    FOCUS 5 RECRUITMENT LTD Manchester, United Kingdom

    Focus 5 Recruitment are recruiting for a 1st Line IT Support Engineer who will work within an IT Operations Team who are responsible for supporting and maintaining IT systems and for providing efficient desktop support to all business users. The team youwill join is responsible f ...

  • FOCUS 5 RECRUITMENT LTD

    1st Line IT Support

    15 hours ago

    FOCUS 5 RECRUITMENT LTD Manchester, United Kingdom

    Focus 5 Recruitment are recruiting for a 1st Line IT Support Engineer who will work within an IT Operations Team who are responsible for supporting and maintaining IT systems and for providing efficient desktop support to all business users. The team youwill join is responsible f ...

  • Digby Morgan

    Second Line Support

    1 week ago

    Digby Morgan Manchester, United Kingdom

    summary · - _ manchester, north west_ · - _ £30,000 - £35,000 per year, Car Allowance_ · - _ permanent_- specialism · - it- sub specialism · - support- reference number · - PR · - job details · Second Line Support Analyst · Remote Role · Permanent £30,000 to £35,000 · Due to a r ...

  • Gi Group

    IT First Line Support

    3 days ago

    Gi Group Manchester, United Kingdom

    IT First Line Support · 12 Month Contract · Manchester · 09:30- 17:30 · £12ph · Duties of a first line support operative will include: · Liaising with other sites and departments regarding there IT requirements · Logging IT tickets · Resetting Passwords · Stock Taking · Ordering ...

  • Clearline Recruitment

    1st Line Support

    1 week ago

    Clearline Recruitment Manchester, United Kingdom

    Are you passionate about IT and looking to kickstart your career within 1st Line Support, becoming a central team member within an established, exciting and growing company? · This job is working for one of the most successful business technologies providers in the UK. Already a ...

  • TechNET IT Recruitment Ltd

    1st Line Support

    6 days ago

    TechNET IT Recruitment Ltd Manchester, United Kingdom

    **ERP 1** · **st** · **Line Support** · **Manchester Hybrid** · **Salary £25,000** · 1st Line Support Engineer required to join a fantastic company, that helps provide support to both local users in Manchester and the UK business. The opportunity will allow you to join an establi ...

  • Technet IT Recruitment Limited

    1st Line Support

    2 days ago

    Technet IT Recruitment Limited Manchester, United Kingdom

    **ERP 1st Line Support** · **Manchester Hybrid** · **Salary £25,000** · 1st Line Support Engineer required to join a fantastic company, that helps provide support to both local users in Manchester and the UK business. The opportunity will allow you to join an established leader i ...

  • IP Exchange Limited

    1st Line Support

    3 days ago

    IP Exchange Limited Manchester, United Kingdom

    Overview: · As our First Line Support Engineer, you will be the first point of call for everyone contacting IP Exchange Ltd. We are looking for a personable and confident individual, who can communicate well with people and be able to operate in a busy office environment. You wil ...

  • Remedian I.T. Solutions

    First Line Support

    1 week ago

    Remedian I.T. Solutions Greater Manchester, United Kingdom

    Remedian IT Solutions are an award-winning business who specialise in providing technological assistance and support to both schools and businesses in Greater Manchester. We have an exciting opportunity for an enthusiastic First Line Support engineer to join our dynamic team. Thi ...

  • Connex One

    1st Line Support

    4 days ago

    Connex One Manchester, United Kingdom

    **About us** · We are professional and agile. · Our work environment includes: · - Modern office setting · **Company Overview** · Connex One is a UK Based, successful international software house, that designs innovative Cloud SaaS contact centre / customer engagement solutions w ...

  • Oscar Technology

    1st Line Support

    2 weeks ago

    Oscar Technology Manchester, United Kingdom

    **Your main responsibilities will be** · - Monitoring and updating the service desk ticket system · - Diagnosing a variety of issues and performing first time fixes where possible · - Advising customers appropriately and communicating regularly regarding open tickets · - Hands-on ...

  • Uniting People

    First Line Support

    6 days ago

    Uniting People Manchester, United Kingdom

    Salary: £23K · - Hours: Monday to Friday - Office Hours · - Location: Trafford Park · We are recruiting for a client based in Trafford Park, they are looking for customer focused individuals to join their team dealing with their existing clients and dealing with technical enquiri ...

  • Premier IT

    2nd Line Support Engineer

    1 week ago

    Premier IT Manchester, United Kingdom

    **2nd Line Support Engineer** · **Salary: £45,000** · **Manchester** · We're looking for an enthusiastic and competent **2nd Line Support Engineer** to join our globally established IT team in **Manchester** in a **hybrid role**. · This role will enhance the delivery of cutting-e ...

  • Maxwell Bond

    1st / 2nd Line Support

    1 week ago

    Maxwell Bond Manchester, United Kingdom

    **1st/ 2nd Line Support Engineer // Permanent // Manchester // Remote Work // Salary: £27k** · How would you like to work on a greenfield project where you will have the opportunity to make your mark on and influence the IT department? · A great opportunity has come up to work on ...

  • Allegiance Technology

    3rd Line Support Engineer

    2 weeks ago

    Allegiance Technology Manchester, United Kingdom

    **3rd Line Support Engineer · Manchester · £35,000 - £45,000** · Currently working at a 2nd / 3rd Line Support level, but beginning to get a bit bored of the same old projects, customers and tech stack? If so, I am currently working with an incredibly well set up MSP who niche in ...

  • Simpson Judge Ltd

    2nd Line Support Analyst

    5 days ago

    Simpson Judge Ltd Manchester, United Kingdom

    2nd Line Support Analyst - Manchester - Hybrid Working · I am currently working with a client based in Manchester who are seeking a 2nd Line Support Analyst to join their existing IT support team. · This is a great opportunity for someone looking to progress from their current 1s ...

  • Simpson Judge Ltd

    2nd Line Support Technician

    2 weeks ago

    Simpson Judge Ltd Manchester, United Kingdom

    2nd Line Support Technician - Cheadle · Looking for a career in IT Infrastructure? · Ready to take the next step? · This is a full time; permanent role within the Technical Services team of the IT department. · Working as part of a busy, multinational business you will be part of ...

  • Wilde Associates

    3rd Line Support Engineer

    1 week ago

    Wilde Associates Manchester, United Kingdom

    **Job Title**: 3rd Line Support Engineer · **Location**: Barrowford / Manchester - Flexible working (after probation period) - you will be required to hold a valid driver's licence as you will be required to travel to client site on occasion · **Salary**: £30,000 to £40,000 + ben ...

  • Konica Minolta

    1st Line Customer Support

    2 weeks ago

    Konica Minolta Manchester, United Kingdom

    **Role: 1st Line Customer Support** · **Location**: Manchester, hybrid role (3 days a week in the office) · **Start Date**: 5th February 2024 · **Working Pattern**: Monday - Friday, no weekends or evenings, 37.5 hours per week · **Package**:£25,000, plus a discretionary 10% bonus ...