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    Graduate Client Services Analyst - Edinburgh, United Kingdom - Clearwater Analytics

    Clearwater Analytics
    Clearwater Analytics Edinburgh, United Kingdom

    Found in: Jooble UK O L C2 - 6 days ago

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    Description

    Job Summary:
    Client Servicing Analysts are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients.

    They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams.

    These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.


    Responsibilities:
    Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets.
    Deliver timely and accurate information regarding Financial Statements & Analytics Reporting.
    Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.
    Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.

    Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions.

    Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.
    Manage workflow based on productivity and quality metrics; organizing your day to prioritize high importance or critical work.
    Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams.


    Required Skills:
    Basic understanding of financial markets.
    Strong computer skills, including proficiency in Microsoft Office.
    Excellent attention to detail and strong documentation skills.
    Outstanding verbal and written communication skills.
    Strong organizational and interpersonal skills.
    Exceptional problem-solving abilities.


    Fluent French speakerEducation and Experience:
    Bachelor's degree or higher in Financial or Business-related field

    What we offer:


    Access to cutting edge investment reporting technology and expertiseContinual learning and growth opportunitiesDefined and undefined career pathways allowing you to grow your own wayTeam focused culture that promotes innovation and ownershipCompetitive salary and benefits package inc.

    private medical and dental insurance, volunteer time off, discounted shares, discounted gym membershipsVolunteer Time Off to give back to the communityRSUs as well as employee stock purchase planWork from anywhere 3 weeks out of the yearBusiness casual atmosphere
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