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    Customer Service Representative - Leicester, United Kingdom - Octopus Energy

    Octopus Energy
    Octopus Energy Leicester, United Kingdom

    6 days ago

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    Description
    Job Description

    We're on a mission to drive the global renewable energy revolution, and we need loads more people to help us make our vision a reality.

    You'll chat with customers over the phone and via email whilst being given the freedom to help them in a way you too would like to be helped. You'll take ownership of their needs and find a way to figure things out with them, no matter what.

    We treat all our customers with patience, kindness, and warmth. They send us poems, artwork, handwritten letters, and photos of their family, babies, and pets and we love it

    You won't believe it until you start working here, once you're immersed in our culture, you'll realise you've never worked anywhere like it.

    We call it the Octopus effect.

    It won't take long for those tentacles to wrap around your heart once you join us. Your colleagues will be some of the most amazing people. They are the most enthusiastic, determined, curious crew who love being part of disrupting the energy industry but also sharing our mission to humanise the customer service experience.

    We won't lie - it's not easy.

    Learning in a fast-paced, ever-changing environment isn't for the faint-hearted. Every day you will come across problems not seen before, and you'll be tasked with bringing about awesome solutions. Expect the unexpected. We'll help you build your knowledge and be committed to your development. If you've got the attitude to thrive here and want to make a difference - we'll go that extra mile for you.

    What You'll Do...

    • Talk to our customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too.
    • Working in Operations, you'll be at the heart of everything we do - helping our customers.
    • Taking full responsibility for all issues that you come across, you'll be delivering end-to-end customer service. you'll be fully trained in every aspect of the customer experience and be able to help with any problem.
    • Every day, you'll be tasked with bringing about awesome solutions while keeping up with rapid-fire change as we grow.

    A bit about the role:

    Location - Leicester

    Salary - £23,400

    Hours – M-F: 9am-5:30pm, after probation (6 months) every 3 months, an emergency shift which is 8am-3pm OR 3pm-10pm (weekend OR weekday), can be done from home.

    Join our team for a comprehensive 3-stage interview process:

    • First Stage: Meet with our Talent Partner for an initial interview.
    • Second Stage: Engage in our dynamic virtual assessment center day.
    • Final Stage: Conclude with an in-person interview at our Leicester site.

    If this sounds like you then we'd love to hear from you.

    Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset, and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal-opportunity employer, we do not discriminate. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

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