- Order Processing: Daily order and forward order placement for the upcoming season through various channels such as email, phone, and interfaces.
- Order Tracking: Efficiently track orders and promptly respond to order queries from dealers, consumers, and account managers.
- Communication: Answering phone calls, handling email enquiries, and collaborating closely with account managers and internal departments.
- Issue Resolution: Investigate and resolve discrepancies and misroutes with our EU Logistics partner, ensuring a high level of customer satisfaction.
- Problem Solving: Address and resolve issues related to orders, deliveries, ledgers, invoices, and payments, providing timely and effective solutions.
- Warranty and Stock Queries: Handle queries regarding consumer/dealer warranty issues and dealer stock rotations.
- Product Knowledge: Provide customers with product data ahead of the next season, researching product benefits, and offering product recommendations.
- Fluent in German and English to effectively communicate with our DACH market.
- The highest level of attention to detail to ensure accuracy in order processing and issue resolution.
- Strong proficiency in Excel to manage and analyse data effectively.
- Prior experience in a customer service environment, demonstrating excellent communication and problem-solving skills.
- A working knowledge of SAP or similar systems is advantageous.
- Competitive remuneration package
- Hybrid / smart working
- Brand and retail perks
- Financial perks
- Travel perks
- Time out perks
- Wellbeing commitment
-
Customer Operations Executive
1 day ago
Pentland Brands Sunderland, United Kingdom26 March 2024 Job ID: 1825 · - Customer Operations · - Fixed Term Contract - Full Time · - Sunderland · Pentland Brands is seeking a dynamic and detail-oriented individual to join our DACH Team as a Customer Operations Executive. This role will be based in either Sunderland provi ...
-
Customer Operations Executive
2 weeks ago
Pentland Brands Sunderland, United Kingdom21 November 2023 Job ID: 1602 · - Customer Operations · - Permanent - Full Time · - Sunderland · As a Customer Operations Executive fluent in German, you'll play a pivotal role in servicing accounts and managing operations for Endura Custom clothing, encompassing both direct-to-c ...
-
Customer Operations Executive
6 days ago
Pentland Brands Sunderland, United Kingdom18 April 2024 Job ID: 1841 · - Customer Operations · - Permanent - Full Time · - Sunderland · The role you'd play: · - Coordination of Wholesale Customer EDI transactions and supply chain activities across all Pentland Brands within the EMEA region. · - Liaison between internal I ...
-
Operations Executive
1 week ago
MindGym Gateshead, United KingdomMindGym use the latest behavioural science to transform the performance of companies and the lives of people who work in them. But don't take our word for it. Since we started MindGym, we've partnered with over half the FTSE 100 and S&P 100, equipping themwith an all-important hu ...
-
Operations Executive
2 weeks ago
Samuel Knight Energy Newcastle upon Tyne, United Kingdom**Job: Operations Executive** · Samuel Knight International is a rapidly growing global leader in manpower solutions for the Energy and Rail industries. We have an exciting opportunity to join the Operations Team at our Head Office at Newcastle office to support this rapid expans ...
-
Operations Executive
1 week ago
Jellyfish Energy Newcastle upon Tyne, United KingdomOverview: · We are seeking a highly organized and detail-oriented Operations Administrator to join our team. As an Operations Administrator, you will play a crucial role in ensuring the smooth and efficient operation of our company. This is a · - based position. · **Duties**: · - ...
-
Operations Executive
1 week ago
AeroSchool Darlington, United KingdomAeroSchool Flight Academy based at Teesside Airport is looking to appoint a part time Operations Executive to join our fantastic operation. · The Operations Executive is the heartbeat of our organisation, providing support to our pilots, students and customers. The Operations Exe ...
-
Data Operations Executive
10 hours ago
TotalEnergies Newcastle upon Tyne, United KingdomWe have three newly created roles in our Data Operations team on 6 month contracts. · Data Operations provides operational support for TGP's customer lifecycle journey which includes, but not limited to management of market interaction to maintain metering and read data required ...
-
Customer Operations Executive
1 week ago
Pentland Brands Sunderland, Tyne and Wear, United KingdomPentland Brands is seeking a dynamic and detail-oriented individual to join our DACH Team as a Customer Operations Executive. This role will be based in either Sunderland providing an exciting opportunity to work closely with our valued customers and internal teams. · As a Custo ...
-
Customer Operations Executive
1 day ago
Pentland Sunderland, United Kingdom PermanentCustomer Operations Executive (EDI) · April 4 Job ID: 1 Customer Operations · Permanent - Full Time · Sunderland · Apply for this position Pentland Brands is seeking a dynamic and detail-oriented individual to join our team as a Customer Operations Executive (EDI Coordinator). ...
-
Customer Operations Executive
1 week ago
PENTLAND Sunderland, Tyne and Wear, United KingdomPentland Brands is seeking a dynamic and detail-oriented individual to join our team as a Customer Operations Executive (EDI Coordinator). This role will be pivotal in ensuring seamless coordination of Wholesale Customer EDI (Electronic Data Interchange) and supply chain transact ...
-
Customer Operations Executive
1 week ago
PENTLAND Sunderland, Tyne and Wear, United KingdomPentland Brands is seeking a dynamic and detail-oriented individual to join our DACH Team as a Customer Operations Executive. As a Customer Operations Executive, you will play a crucial role in ensuring the smooth operation of servicing a portfolio of outdoor, swim, and cycle dea ...
-
Customer Operations Executive
1 week ago
PENTLAND Sunderland, Tyne and Wear, United KingdomPentland Brands is seeking a dynamic and detail-oriented individual to join our team as a Customer Operations Executive (EDI Coordinator). This role will be pivotal in ensuring seamless coordination of Wholesale Customer EDI (Electronic Data Interchange) and supply chain transact ...
-
Customer Operations Executive – German Speaking
2 weeks ago
Pentland Sunderland, United Kingdom Full timeCustomer Operations Executive – German Speaking (FTC) · March 4 Job ID: 5 Customer Operations · Fixed Term Contract - Full Time · Sunderland · Apply for this position Pentland Brands is seeking a dynamic and detail-oriented individual to join our DACH Team as a Customer Operati ...
-
Head of Continuous Improvement
2 weeks ago
EDF Limited Sunderland, United Kingdom**_Energise your career, accelerate a net-zero future #Renewablejobs_** · **_ · At EDF Renewables our purpose is to accelerate a net-zero future where clean energy powers our lives. Our people are passionate about developing the low-carbon energy systems of the future and acting ...
-
Wedding & Events Executive
1 day ago
Grand Hotel Sunderland Sunderland, United Kingdom**Role title**: Wedding & Events Executive · **Job Opening**: · **Job Closing**: · Grand Hotel Sunderland · Queens Parade, Sunderland, SR6 8DB · Want to make an exciting step in your career? · The Grand Hotel Sunderland offers 82-bedrooms, an on-site Bar & Restaurant and five ve ...
-
Relationship Support Executive
1 day ago
Digby Morgan Sunderland, United Kingdomsummary · - _ sunderland, north east_ · - _ £29,000 per year_ · - _ permanent_- specialism · - graduate- sub specialism · - business services- reference number · - PR :NE:B · - job details · With roots tracing back over 300 years and with offices across 60 countries, Barclaycard ...
-
Relationship Support Executive
2 days ago
Digby Morgan Sunderland, United Kingdomsummary · - _ sunderland, north east_ · - _ £30,000 per year_ · - _ permanent_- specialism · - graduate- sub specialism · - business services- reference number · - PR :NE:A · - job details · With roots tracing back over 300 years and with offices across 60 countries, Barclaycard ...
-
Fae (Automotive)
6 days ago
Vishay Sunderland, United KingdomThe Field Application Engineering team provides value add by: Designing or implementing business development and Go-to-market strategies, tactics and measures, for assigned markets. Systematically collecting, analyzing and evaluating information and data about a target customers ...
-
Pa & Service Support Assistant
1 week ago
University of Sunderland Sunderland, United KingdomTo provide confidential, efficient, and effective personal assistant and · administrative support to the Student Journey Executive Team and Senior Service · Managers when required. · To be part of the Student Journey Executive Support Team and undertake a range · of support tasks ...
Customer Operations Executive - Sunderland, Tyne and Wear, United Kingdom - PENTLAND
Description
Pentland Brands is seeking a dynamic and detail-oriented individual to join our DACH Team as a Customer Operations Executive. This role will be based in either Sunderland providing an exciting opportunity to work closely with our valued customers and internal teams.
As a Customer Operations Executive, you will play a crucial role in ensuring the smooth operation of servicing a portfolio of outdoor, swim, and cycle dealer accounts across the DACH market. The role you'd play: