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    Customer Operations Executive - Sunderland, Tyne and Wear, United Kingdom - PENTLAND

    PENTLAND
    PENTLAND Sunderland, Tyne and Wear, United Kingdom

    1 day ago

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    Description
    Pentland Brands is seeking a dynamic and detail-oriented individual to join our DACH Team as a Customer Operations Executive.

    As a Customer Operations Executive, you will play a crucial role in ensuring the smooth operation of servicing a portfolio of outdoor, swim, and cycle dealer accounts across the DACH market.

    Daily order and forward order placement for the upcoming season through various channels such as email, phone, and interfaces.

    Order Tracking:
    Efficiently track orders and promptly respond to order queries from dealers, consumers, and account managers.
    Answering phone calls, handling email enquiries, and collaborating closely with account managers and internal departments.
    Address and resolve issues related to orders, deliveries, ledgers, invoices, and payments, providing timely and effective solutions.
    Provide customers with product data ahead of the next season, researching product benefits, and offering product recommendations.
    Fluent in German and English to effectively communicate with our DACH market.
    Strong proficiency in Excel to manage and analyse data effectively.
    Prior experience in a customer service environment, demonstrating excellent communication and problem-solving skills.
    A working knowledge of SAP or similar systems is advantageous.
    Hybrid / smart working
    Brand and retail perks
    Financial perks
    Travel perks

    We are Pentland Brands, a global business touching the lives of millions through some of the world's most-loved active and footwear brands.

    We have a rich and remarkable history, of family, of ambition and of innovation, of leading from the front with a legacy of outstanding brands and equally outstanding people.

    Of pioneering brands that make life better. Brands that create an emotional connection with our consumers and help keep people on the move. Brands that do good, that form part of a positive business that takes action for people and planet.

    We celebrate differences and give everyone the freedom to innovate and develop because we know this is an exceptional place to build brands and build your career.

    We want you to come to work every day excited about what we can achieve when we have a clear and single-minded focus on being consumer-centric and relentlessly focused on improving our performance.

    All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age or disability.

    To find out more go to or follow @pentlandbrands on Twitter, LinkedIn, Instagram or Facebook.
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