- Responsible for receiving and administering all housing complaints into the service within set timescales
- Interrogating in-house systems, speaking to colleagues and using policies and processes to identify whether the contact received is a service request or complaint.
- Making reasoned judgements to ensure the complaint or service request is triaged to the correct team.
- Responding to residents via email or letter to acknowledge, reject or extend their complaint within the scope of the Housing Ombudsman Complaint Handling Code.
- Provide support to colleagues and attend to other admin tasks associated with complaint handling and team administration.
- Basic DBS certificate
- Strong ICT skills – Microsoft Office 365
- Good organisation and communication skills
- Ability to undertake and influence others on the importance of good customer services
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Customer Service Advisor - Taunton, United Kingdom - Simple Recruitment (South West) Ltd
Description
Simple Recruitment are looking for a Customer Service Advisor for our client based in Taunton to join their team on a temporary basis.
Key Responsibilities:
Requirements:
What do you need to have:
This role is predominantly supporting colleagues to provide an effective complaint handling service to meet the requirements of the Housing Ombudsman and Social Housing regulator.
Salary:
£11.98 per hour
Hours:
8.00am – 5.00pm - Monday to Friday
Our brief:
Simple Recruitment are acting as an employment business on behalf of our client, based in Taunton, who are seeking a Customer Service Advisor to join their team on a temporary basis