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    Senior Lead - London, United Kingdom - Cushman & Wakefield UK

    Cushman & Wakefield UK
    Cushman & Wakefield UK London, United Kingdom

    2 weeks ago

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    Description
    This role will be a key member of the Cushman & Wakefield onsite account team for the client.

    This individual will be responsible for creating a workplace experience program that leverages technology, workplace design, amenities, and services to help drive employee engagement and retention for our client – ensuring people feel productive, healthy, and happy in a frictionless workplace.

    Work with cross functional teams in Facilities Management, Janitorial, Design, Space and Occupancy Planning, Strategy, and Communications to help build and implement Client-specific programs focused on delivering exceptional employee experiences in the workplace.

    Collaborate with cross functional teams to obtain Voice of the Customer data (quantitative and qualitative) to capture service needs.

    Provide analysis and share information with leadership and cross functional teams.

    Spearhead hospitality training programs for onsite Cushman & Wakefield service teams to ensure colleagues greet employees and guests with utmost courtesy and urgency to provide hands-on assistance when required.

    Design and help implement experience related guidelines, best practices, and standards for employees and cross-functional service teams.

    Minimum of 10 years of related work experience in real estate services, travel/hospitality, brand/ product management, management consulting, or change management.

    Comfortable corresponding with executive level clients, and interacting with individuals at all levels
    Showcase exceptional emotional intelligence and empathy
    As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from;
    Career development and a promote from within culture;
    An organisation committed to Diversity and Inclusion
    We're committed to providing work-life balance for our people in an inclusive, rewarding environment.

    We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions.

    We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent.

    We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

    We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

    W e ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it.

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