Customer Service - United Kingdom - LGC Group

LGC Group United Kingdom

1 week ago

Description

Full-time
Department: Commercial

Company Description

LGC Standards is a division of LGC Group, the UK's designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO

Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers' analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.

Job Description

Our Customer Service Team serves client companies in over 180 countries worldwide. We are constantly growing and looking for colleagues with enthusiasm and drive to deliver a truly excellent customer service at our location in Bury, England. You will be responsible for the handling, management and successful completion of customer enquiries in Spanish and English and in close collaboration with other teams. We look forward to hearing from you

Provide excellent service by ensure that all incoming customer enquiries are processed timely or escalate to ensure response times are within agreed timescales
Enter or update account information in the system in order to produce quotations and follow up quotations requests that still need to be converted into orders
Communicate professionally and courteously with customers over phone, via email and Service Cloud
Manage daily Webchat customer engagement responses and actively promote the Webshop to all customers
Ensure the correct handling of controlled substance inquiries for customers, following the existing guidelines in close cooperation with our controlled substance team and compliance team
Work collaboratively with other teams (Order Entry, Sales and Operation) to deliver an excellent customer experience and to provide customer feedback

Qualifications

Experience in working in a sales support environment and using a CRM system and supply chain management process system
Good organizational skills, attention to detail and customer focused
Strong communication skills, can do attitude and willingness to go that extra mile
Team player, enjoying both working in a team and individually
Computer literate with excellent keyboard skills and experience in using ERP systems such as SAP, ORACLE, SAGE etc.
Excellent written and verbal communication skills in Spanish andEnglish

Additional Information

LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.

OUR VALUES

PASSION
CURIOSITY
INTEGRITY
BRILLIANCE
RESPECT

EQUAL OPPORTUNITIES

LGC strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion or belief, age, or trade union membership.

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