- Up to £24,800 salary.
- A permanent and full-time position.
- Monday to Friday working week.
- Office based in Greater Belfast area.
- Accurately record caller details, problem severity, and relay information to Maintenance Team to prevent serious issues.
- Respond promptly to incoming calls and emails according to client service level agreements.
- Maintain high accuracy in information gathering and inputting.
- Ensure all Helpdesk calls are received, recorded, and followed through to completion in a timely manner.
- Monitor planned and reactive maintenance performance, identify areas for improvement, and take remedial action for timely task completion.
- Some experience in Microsoft Office applications (Word, Excel, PowerPoint).
- Proactive, innovative, and eager to learn and develop.
- Demonstration of excellent organizational skills, even under pressure.
- Meticulous attention to detail.
- Ability to meet deadlines in a target-driven environment.
- Thrives both independently and collaboratively within a team.
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Online Learning Helpdesk Advisor
1 week ago
Excel Recruitment London, United KingdomA prestigious membership body is looking to recruit a confident Online Learning Helpdesk Advisor to provide a first point of contact to all members and assist with any queries related to their e-learning platform. · **Key Responsibilities for the Online Learning Helpdesk Advisor* ...
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Online Learning Helpdesk Advisor
2 days ago
Excel Recruitment London, United KingdomA prestigious membership body is looking to recruit a confident Online Learning Helpdesk Advisor to provide a first point of contact to all members and assist with any queries related to their e-learning platform. · **Key Responsibilities for the Online Learning Helpdesk Advisor* ...
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Cctv Operator/ Global Helpdesk Advisor
1 week ago
Smart Recruit Online London, United Kingdom**We have an exciting opportunity for an enthusiastic CCTV Operator to join our dynamic team on a permanent basis. This role is perfect for anyone who is experienced and enjoys working within a Control Room environment.** · **If you are an experienced CCTV operator looking for an ...
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Helpdesk Advisor
1 week ago
EVO Group United KingdomContract Type : Full Time Fixed Term Contract · Do you have a knack for finding the perfect product and negotiating a great price? · EVO Group , the UK's leading multi-channel distributor of business supplies and services, is looking for a talented Product Sourcing & Pricing S ...
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Helpdesk Advisor Administrator
4 days ago
Sight for Surrey Leatherhead, United Kingdom**Helpdesk Advisor (full-time)** · **36 hours per week** · **Salary £21,826 per annum** · Sensory Services by Sight for Surrey has been established for over 100 years and is the major provider of services for people who are Deaf, hard of hearing, blind, partially sighted, and dea ...
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HR Helpdesk Advisor
1 week ago
Commercial Services Group West Malling, United Kingdom**HR Helpdesk Advisor** (Kings Hill, Kent) · **£21,000 to £23,000pa **(18.5hrs pw) · Part of the Commercial Services Group, HR Connect have an enviable history of success and are an award-winning HR services delivery team. The services we provide range from specialist education r ...
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Administrator/helpdesk Advisor
1 week ago
Sight for Surrey Fetcham, United Kingdom**Part time 4 days per week/28.8 hours per week** · **Salary £19,845 FTE (£15,876)** · We are Sensory Services by Sight for Surrey - an ambitious charity offering a lifetime of support to people who are blind or partially sighted, Deaf, deafblind or hard of hearing. Our mission i ...
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Technical Helpdesk Advisor
1 week ago
MERJE Ltd London, United KingdomMy client is seeking an individual to support its members and other internal staff from a taxation and trust perspective, relevant to the areas of advice undertaken by UK financial advisers. · Provide telephone and email assistance that allows individual member queries to be ans ...
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Compliance Helpdesk Advisor
1 week ago
Mercy Corps United Kingdom Full timeEdinburgh, London, UK, or NL - Flexible working environement · Position Status: Full time · We welcome diverse backgrounds, perspectives, and skills so that we c an be stronger and have long term impact. · With offices in Edinburgh, London and The Hague, we now attract over £1 ...
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Customer Helpdesk Advisor
6 days ago
JLA Limited United KingdomWe have a fantastic opportunity to join our customer help desk team at JLA · We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure. · Set in the picturesque village of Ripponden, our head office is a great ...
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Customer Helpdesk Advisor
2 days ago
JLA Limited United KingdomWe have a fantastic opportunity to join our customer help desk team at JLA · We are experiencing significant growth across the business which makes this a really exciting time to join us on our adventure. · Set in the picturesque village of Ripponden, our head office is a great ...
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Helpdesk/Customer Service Advisor
4 days ago
Resourcing Group United KingdomTitle: Helpdesk/Customer Service Advisor · Location: Brighton · Start Date: ASAP · Pay Rate: 12.81ph PAYE · Our client who are one of the leading companies are currently recruiting for a Helpdesk/ Customer Service Advisor to join their team on a Temporary basis in the B ...
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Technical Helpdesk Support/Advisor
2 weeks ago
French Selection UK London, United KingdomFRENCH SELECTION · Industries & Services · French speaking Technical Support advisor · Our client is a multinational tech company who develop, manufacture and sell IT products on a global scale · French speaking Technical Support advisor · Depending on experience) + Bonus + ...
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Helpdesk Advisor
2 weeks ago
Prospectus Limited South East, United Kingdom Full timeAre you a great listener? Do you love to help solve problems? Can you help people by taking complex, technical information and translating it for people who vulnerable, and people in crisis? · We are working with an amazing mission led organisation to support them in finding a gr ...
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Technical Helpdesk Advisor
1 week ago
HVAC Careers Ltd Wrotham Heath, United Kingdom Full timeTechnical Helpdesk Advisor - BoilersKent£26,000The Company * Leading manufacturer of domestic boilers * Role due to expansion * Full product training * ParkingThe Role * As Technical Customer Service Advisor you will be responsible with dealing with consumer technical and service ...
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Technical Helpdesk Advisor
5 hours ago
HVAC Careers Ltd Wrotham Heath, United Kingdom Permanent, Full timeTechnical Helpdesk Advisor - Boilers · Kent · £26,000 · The Company · * Leading manufacturer of domestic boilers · * Role due to expansion · * Full product training · * Parking · The Role · * As Technical Customer Service Advisor you will be responsible with dealing with consumer ...
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Language Recruitment Services Ltd London, United Kingdom**Technical Support Advisor with French and German** · **Up to £29,000 + bonus + excellent benefits** · **Hybrid, 3 days at Home, Based in Southwest London / Surrey** · **Permanent, full time** · **Job Reference CF1202471** · **NO SHIFT WORK** · Excellent International Technical ...
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Junior IT Service Desk Analyst
4 days ago
Comtecs Ltd London, United KingdomJunior IT Service Desk Analyst / Junior IT Helpdesk Engineer - ServiceNow, Ticket Management, AD/GPo/AzureAD, O365, MS OneDrive, MS Teams, Wireless Network Connections, Mobile Devices, IT Customer Service (Internal Users). Permanent, South East London (3Days per week onsite, 2 da ...
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Customer Service Advisor
6 days ago
Digital Realty London, United KingdomCustomer Service Advisor - London · Your role · What you'll need · - Experience of working on an international, multilingual B2B helpdesk, ideally in IT or telecoms, with knowledge of relevant data centre and networking terms · - A background in ticket management in CRM systems · ...
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HR Advisor
1 week ago
Career Legal London, United KingdomJob Details · My client is a leading international law firm highly renowned for their outstanding litigation practice, they are now looking for a flexible and pro-active HR Advisor to join their fast-paced London office on a permanent basis. · The main responsibilities for the HR ...
Helpdesk Advisor - United Kingdom - Sodexo
Description
What We Are Offering:
Please view our attached benefits guide to see everything we have to offer
Your role as a Helpdesk Advisor:
We have a fantastic opportunity for a dynamic and enthusiastic individual to become a vital part of our established Helpdesk Team as a Helpdesk Advisor, aiding in the delivery of our professional services contract. Reporting into the Helpdesk Team Leader, our team of advisors are the backbone of our function, providing seamless support to our 170 sites for any maintenance issues they are facing. As a Helpdesk Advisor you will center your attitude around providing excellent customer service whilst using your intuition and logic to provide quality and consistent support to various internal and external stakeholders.
Whilst the role is varied and you can be expected to carry out a variety of tasks, overall, you will be expected to do the following:
Join us at Sodexo and become an integral part of our dynamic Helpdesk Team Please see the attached job description for a more detailed list of the main responsibilities.
The Ideal Candidate:
This role is a great opportunity for someone coming from a strong customer service environment with an interest in facilities management or someone wanting to continue developing their advisor competencies in a new environment. Whilst some experience in facilities management would be advantageous, we would still encourage you to apply if you meet the following criteria:
If you feel you have what it takes to become a successful member of this team, apply today
Why Join Us?
At Sodexo, our purpose is to create a better everyday for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We're all about building a workplace for the future, we believe in equal opportunities, and we celebrate diversity. We're an inclusive workplace, where everyone is welcome, everyone can be natural, and be the best versions of themselves. We recognize that we're on a journey with regards to diversity and inclusion and would therefore welcome applications for candidates from underrepresented backgrounds.
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Helpdesk Advisor professionals in London
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Nikhil Shah
Have an accounting background, worked in charity organisations and in Local Authority in Education i ...