- Receiving calls and correspondence which may be requests for information, booking requests or amendments, ensuring compliance to agreed departmental SLA & KPI's.
- Handling all calls and correspondence from both internal & external customers.
- Fulfilling outbound call activity as required.
- Accurately updating the Porsche Customer database () as required.
- Processing payments via an online system.
- Processing and fulfilling customer invitations following their purchase of a Porsche model.
- Building up and continuously updating individual specialist knowledge in relation to the Porsche products and PCGB strategy.
- Conducting Porsche Experience Centre reception duties on occasion.
- Ability to demonstrate experience of working within a Customer Service environment
- Ability to provide excellent customer service both over the telephone or face to face
- PC literate and excellent VDU/keyboard skills
- The aptitude and desire to gain good all-round product knowledge
-
Contact Team Advisor
6 days ago
360 Resourcing Solutions Milton Keynes, United Kingdom**Job Title: Contact Team Advisor** · **Salary: £27,000 basic + 10% Bonus** · **Location: Junction 13, M1 (Driving is required as public transport routes arent suitbale for shift patterns)** · We are looking for a Customer Contact Team Advisor to join our team. As the first point ...
-
Contact Centre Advisor
1 day ago
Distinct Recruitment Milton Keynes Village, United KingdomContact Centre Advisor · Permanent · £21,500 - £22,600 · Milton Keynes · 7:30 to 16:30, rota that includes working every other Saturday and Sunday where you'll get 2 days off in the week. · As an advisor you will work in an engaging environment supported by leaders who have your ...
-
Contact Centre Advisor
4 days ago
TSYS Managed Services EMEA Milton Keynes, United KingdomDo you have a keen eye for detail? Are you passionate about seeking the best outcome for customers? Are you empathetic and able to calm people in distress? · All training for this role is provided on-site, we just need individuals with a strong understanding of customer services, ...
-
Customer Contact Advisor
20 hours ago
Interaction - Kettering Corby, United KingdomJob Title:Customer Service Advisor, Corby & Kettering · Location: Corby · Salary: £12.00 per hour · Hours:Monday to Friday · We are working with a local client to find staff for their Customer Contact area. · The role will involve direct contact with students, and you will p ...
-
Contact Centre Advisor
1 week ago
Bridge of Hope Coventry, United KingdomOur client, well known within financial services, are seeking call handlers to work within their contact centre. · You'll be the first point of contact for customers calling the organisation, taking calls that come through the helpline. By listening carefully to consumers and ask ...
-
Porsche Experience Centre
6 days ago
TribePost Towcester, United Kingdom**Shift patterns**: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30, You will also be required to work 4 weekend days per year to support events. · DEKRA is the world's leading vehicle testing and inspections organisation, with over 47,000 employees in more than 50 countries. The ...
-
Bookkeeper
1 week ago
Warner Recruitment Limited Towcester, United KingdomWarner Recruitment are super excited to be working with Valhalla PCS Accountancy Practice in Towcester, Northamptonshire. To recruit for a Bookkeeper on a 10 month Fixed Term Contract with the potential to go permanent, due to company growth. · Valhalla PCS are a proactive firm o ...
-
HR Advisor
6 days ago
Lunaz Ltd Silverstone, United Kingdom**Department**: Human Resources · **Contract type: **Permanent · **Hours**: 40 hours per week · **Salary**: £35,000 - £38,000 depending on experience. · **Location**: Silverstone, Northampton · Are you an experienced HR Advisor passionate about people? · Are you looking to work i ...
-
Parts Advisor
1 day ago
Autoskills UK Northampton, United KingdomLocation · Northampton · - Sector: · Dealership · - Job type: · Permanent · - Salary: · £32k per year · - Contact: · Chris Gillespie · - Contact phone: · - Salary high: · 32000 · - Salary low: · 32000 · - Job ref: · JO · - Published: · about 2 hours ago · - Expiry date: · - Star ...
-
Housing Options Advisor
1 week ago
Colbern Limited Northampton, United KingdomNCD · Housing Options Advisors · Kettering, Northampton · Contract · £24.62 per hour PAYE or £32 per hour Limited paid via Umbrella company inside IR35 · Our client are looking for a number of experienced Housing Options Advisors. · Location Dependant on which team: · - Making De ...
-
Team Leader
1 day ago
CCA Recruitment Northampton, United Kingdom**Role: Team Leader** · **Location: Northampton** · **Hours: 37.5 Hours Monday - Friday 8am-6pm, Sat 8am-1pm (1 Sat in 4 paid at double time overtime** · **Salary: Up to £28,500 DOE OTE £31,500 + benefits** · As a **Contact Centre Team Leader **you will be responsible for leading ...
-
Service Advisor
6 days ago
Pembrook Resourcing Northampton, United Kingdom**Service Advisor** · Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership. · **The ideal Service Advisor -** · - Previous experience in a service role is preferred. · - A passion to deliver ...
-
Employee Relations
5 days ago
Page Personnel - UK Northampton, United KingdomEmployee Relations (HR) Advisor · - Northampton · **About Our Client**: · Page Personnel are supporting a highly successful, blue-chip organisation based in Northampton with the appointment of an Employee Relations (HR) Advisor to join a busy HR function. · This role offers a mix ...
-
Service Advisor
1 week ago
Perfect Placement Automotive Recruitment Northampton, United Kingdom**Service Advisor Vacancy - Main Dealership in Northampton** · - Basic salary, £26,000 (varies with experience, can be more) · - OTE £30,000+ · - Mon - Fri 08:00 - 18:00pm · - 1 in 4 Saturdays - Morning only · - Full-time, permanent contract · We are currently seeking a skilled V ...
-
Automotive Service Advisor
1 week ago
Just Recruitment Solutions Northampton, United Kingdom**Service Advisor Vacancy - Northampton - £30k-£34,500 basic plus £4k bonus** · Experienced Service Advisor Prestige Franchise Dealership £31,000 ote per annum · As a Service Advisor you will be friendly and professional and will be the first point of contact for customers visiti ...
-
Temporary Parts Advisor
4 days ago
KPI People Northampton, United Kingdom**Temporary Parts Advisor - Northampton -** · **£13 - £15 Per Hour - Immediate Start -** · **Weekly Pay -** · **No Saturdays -** · **Flexible Contract Length -** · Our client, a busy franchised car dealership, in Northampton have the requirement for an experience Temporary Parts ...
-
Digital Sales Advisor
1 week ago
ACS Recruitment Solutions Ltd Northampton, United Kingdom**Digital Sales Advisor** · **Northampton** · **Monday - Friday 08:00-17:00** · **£25,000 + commission based bonus** · We have a great opportunity for service driven individuals, who posses' good communication skills and an interest in engineering. Our Northampton based client ar ...
-
Customer Service Advisor
5 days ago
Countrywide HQ Northampton, United KingdomRole - Customer Service Advisor · Location - Northampton, NN1 · Salary - £20,000 per annum · Working Days & Hours - Monday to Friday 08:45am - 5:30pm (1 hour lunch) + 1 Sat in 4, 9am - 1pm · Employment Type - Full-Time, Permanent, Office-based · Are you looking to start or progre ...
-
Health and Safety Advisor
1 week ago
Power Electronics Northampton, United Kingdom**Key responsibilities of the Health and Safety Advisor includes but is not limited to**: · - We are looking for a Health and Safety Advisor covering some sites in UK with base on Kingston, Milton Keynes (UK). · - You'll actively promote a positive health and safety culture on ea ...
-
Senior Service Advisor
3 days ago
Marshall Motor Group Northampton, United Kingdom**Senior Service Advisor**: · Job description · We are currently recruiting for a Senior Service Advisor to join our Marshall Skoda dealership in Northampton. You will be joining a supportive and very friendly team at Northampton and will be supporting the Service Advisory team w ...
Customer Contact Advisor - Towcester, United Kingdom - Dekra Automotive Ltd
2 days ago
Description
Customer Contact Advisor - Porsche Experience Centre
Location: Office based (Porsche Experience Centre Silverstone Circuit, Towcester, NN12 8GR)
Salary: £23.5K per annum, increased to £25K on successful completion of probation + Potential Annual Bonus of 10%
Contract: 37.5 Hours per week, Monday to Friday
Rotational Hours: 8:00 to 16:30, 8:30 to 17:00 and 9:00 to 17:30
Benefits: 25 days plus annual leave plus BH, Holiday buy and sell scheme, Employee referral scheme, Private health insurance, Pension contribution, Eye test vouchers, Electric vehicle salary sacrifice scheme, Employee assistant programme.
We are DEKRA Automotive, we have a incredible opportunity to support a luxury brand as our Customer Contact Advisor, you will be joining our global business employing over 44,000 employees in more than 50 countries on all five continents
In the UK, we offer diverse services across automotive, oil and gas, insurance and chemical and process safety industries.
As our Customer Contact Advisor, you will deliver a Porsche Experience to match the product by managing customer calls and Porsche Cars GB correspondence in line with the Porsche Experience Centre vision.
You will build relationships with everyone associated with the brand and deliver a professional level of service tailored to each individual customer's needs.
In addition to this as our Customer Contact Advisor you will be responsible for:
In order to be successful in this role you must have / be:
If you feel you have the necessary skills and experience to be successful in this role, click on "APPLY" today
No agencies please.
