Jobs
>
London

    2nd Line Remote Engineer - London, United Kingdom - LabTech London Limited

    LabTech London Limited
    LabTech London Limited London, United Kingdom

    1 week ago

    Default job background
    Description

    Purpose of the Role:

    The 2nd Line Engineer is a pivotal role within LabTech's IT department, designed for an individual with a strong foundation in IT support and a readiness to tackle more complex challenges.

    This role involves deep engagement across all areas of our infrastructure, from servers and networks to IoT and various innovative projects.

    The 2nd Line Engineer acts as a critical escalation point for issues beyond the scope of 1st line engineers, requiring a seasoned technical presence.


    Key Responsibilities:

    Advanced Support & Maintenance:
    Provide high level support and maintenance for IT infrastructure and applications, focusing on network infrastructure.

    Technical Escalation:
    Act as a second line escalation point for complex technical issues, providing expertise and resolution.

    Project Support & Implementation:

    Participate in the planning and execution of projects to advance LabTech's technology and infrastructure, with an eye towards industry trends and automation.


    Client Engagement:

    Engage directly with clients and business VIPs, assisting in presales consultations and ensuring a smooth transition for new clients.


    Documentation & Compliance:
    Maintain comprehensive documentation, policies, and procedures. Apply and oversee security protocols for accessing company resources.

    Team Support:
    Assist and oversee junior team members, ensuring their tasks and projects are completed effectively.


    Day to Day Tasks:
    Performing advanced support tasks for servicing clients needs and requests as well as maintaining infrastructure.
    Testing and implementing new products and system enhancements.
    Managing failover and backup systems.
    Working on escalated tickets and issues raised from 1st line
    Taking on 1st line work when workload is high


    Skills and
    Experience:

    Technical Proficiency:
    Strong knowledge in Office 365, Axis, Windows and experience with server and network maintenance.

    Certifications:

    CompTIA A+, 3CX Advanced Certification (Including Basic and Intermediate), and at least one of the following: CompTIA N+, CompTIA Security+, CompTIA Linux, or CompTIA Server+.


    Experience:
    Minimum 2+ years as a 1st Line Engineer with a proven track record of resolving complex technical issues.

    Communication Skills:
    Excellent communication abilities, capable of maintaining professional standards and informing stakeholders of technical issues and resolutions.


    Qualifications :
    Relevant experience and certifications as outlined above.
    A demonstrable commitment to ongoing professional development within the IT field.


    Performance Criteria:
    Efficiency and effectiveness in resolving escalated technical issues.
    Successful contribution to and implementation of IT projects.
    Positive feedback from team members, clients, and business VIPs on support and project engagement.
    Leadership in guiding junior team members and contributing to the team's continuous improvement.


    Working Conditions:

    This role requires a flexible approach, combining remote work with at least 3 days a week of onsite presence at LabTech's campuses.

    Working occasional overtime in order to complete and carry out necessary tasks and projects.


    Opportunities for Growth:

    This position offers significant opportunities for career advancement within LabTech, with the potential to progress into more senior technical roles or specialize in areas of interest based on performance and contributions to the company's IT objectives.

  • Franklin Fitch

    Client Remote Support Engineer

    1 day ago

    Franklin Fitch London, United Kingdom

    **Client Remote Support Engineer | London | £44,000 | Hybrid** · Are you ready to raise the bar in your next Engineering role? · Do you want to be able to provide superior trading technology support to a range of different clients? · Are you interested in working closely with por ...

  • Jefferson Frank

    Senior Software Engineer, Remote,

    1 day ago

    Jefferson Frank London, United Kingdom

    **Senior Software Engineer, £80,000, Remote, Greenfield Development** · **What can i expect day to day?** · - Working in a team dynamic to write clean, functional code on the front & back-end. · - Developing the new UI · - Design of underlying databases · - Working closely with t ...

  • Purple Placements

    Av Remote Service Engineer

    1 day ago

    Purple Placements London, United Kingdom

    **_AV Remote Service Engineer_** · Ø Collaborating with colleagues in the service team to resolve a range of technical issues, contributing your relevant knowledge and experience. This will include supporting AV field service engineers who are on site, with information, and helpi ...

  • eFinancialCareers

    Technical Support Engineer Remote

    1 week ago

    eFinancialCareers London, United Kingdom

    Technical Support Engineer - German Speaking Our client is looking for an enthusiastic and motivated individual to join a Technical Support Engineering Team in the Digital Channel. The goal of this team is to provide top-level technical service and supportto prospects and custome ...

  • Jefferson Frank

    Aws Finops Engineer, Remote/hybrid,

    1 week ago

    Jefferson Frank London, United Kingdom

    **AWS Finops Engineer, Remote/Hybrid, UK Wide, £75,000, UK Wide or London** · I am hiring for a Finops Engineer for a renowned AWS partner who has just had huge funding from AWS where there is lots of opportunity to learn, grow, develop, and help build out a Finops function. You ...

  • Method Resourcing

    Senior Data Engineer Fully Remote

    6 days ago

    Method Resourcing London, United Kingdom

    **Senior Data Engineer | ETL | Python | SQL | Pipelines | Airflow | Athena | Agile | Remote | Tech-for-good | £70,000-£93,000** · Method resourcing are very proud to be partnering with a true tech-for-good company who are seeking to ensure no woman is left without a support netwo ...

  • Lorien

    Gcp DevOps Engineer Fully Remote

    1 week ago

    Lorien London, United Kingdom

    GCP DevOps Engineer · Location: London (Fully Remote - Option to go in the office if you want) · **Salary**: Up to £80,000 + Very Generous Benefits Package · This fast growing Retail Organisation requires a GCP DevOps Engineer to help be the glue between the companies Dev, QA and ...

  • Method Resourcing

    Senior Data Engineer Fully Remote

    1 week ago

    Method Resourcing London, United Kingdom

    **Senior Data Engineer | Python | Redshift | Snowflake | Kafka | AWS Kinesis | ETL/ELT | SQL | Agile | Internet of Things | Remote | £70-90,000** · Are you looking for your next great opportunity as a Senior Data Engineer? · Method Resourcing have an exciting role on offer with a ...

  • Lorien

    Azure Cloud Engineer Fully Remote

    1 week ago

    Lorien London, United Kingdom

    Azure Cloud Engineer · Location: London - Fully remote · **Salary**: Up to £70,000 + Very Generous Benefits Package · A global retail company requires a Cloud Engineer to help be the glue between the companies Dev, QA and Product teams - enabling the smooth Continuous Build and I ...

  • Explore Group

    Senior Python Django Engineer Remote

    1 day ago

    Explore Group London, United Kingdom

    Senior Python Software Engineer · Senior Python / Django Engineers and required to join the fastest growing and expanding gifting company, in Europe. Following a recent acquisition by the UK's leading gifting company, after securing £120 Million in Series-D funding, this Netherla ...

  • Ada Meher

    Senior DevOps Engineer Remote Uk

    1 week ago

    Ada Meher London, United Kingdom

    **Role;** Senior DevOps Engineer ?? · **Industry;** MedTech · **Salary/Headline Benefits;** £85k DOE, Stock Options, Personal development budget, 33 days base holiday (25 days + 8 bank holidays) + Christmas eve day off, Private health insurance, Gym and well-being memberships Wel ...

  • MFK Recruitment

    Remote Full Stack Software Engineer

    6 days ago

    MFK Recruitment London, United Kingdom

    An innovative Software company is seeking a Full-Stack Software Engineer to join their team. · This is a remote opportunity; the team meets once a month to work on projects. They meet in either Oxford or London, however, they're also happy to meet in any city, and travel will als ...

  • eFinancialCareers

    Aws DevOps Engineer Remote Working

    1 week ago

    eFinancialCareers London, United Kingdom

    My clients close-knit team of operations engineers automate everything; system administration, continuous integration, deployments, monitoring, metrics and tooling. They enjoy working on complex problems with others and are not afraid to span the stack fromthe network all the way ...

  • Method Resourcing

    Principal QA Engineer Cypress Javascript Remote

    1 week ago

    Method Resourcing London, United Kingdom

    **Principal QA Engineer | Detox | Cypress | JavaScript | Remote | £80000 | TDD/BDD | Performance Testing | Jmeter | APIs** · Method Resourcing are working with a publishing company based in the Midlands that are looking for a Principal QA Engineer on a 6-month contract, during a ...

  • eFinancialCareers

    Blockchain Engineer- Prop Trading Firm- Remote

    6 days ago

    eFinancialCareers London, United Kingdom

    **Salary**:Market-Leading · **Location**:London/EU/Remote · **Summary**: · A world-class prop trading firm is building out a brand-new On-Chain / DeFi trading group and looking for early-stage engineers to join. · **Requirements**: · - Go/Rust development experience · - Preferabl ...

  • Yourator

    Remote Engineer:in

    1 week ago

    Yourator United Kingdom

    條件要求 · 熟悉 React Native iOS 優先(或 Android)。對稱 / 非對稱加解密 / Bitcoin · 部分遠端面試 · 部分遠端工作 · 可遠端工作 · 員工福利 · 法定項目 · 其他福利 · ❚ 加入 AI Art Inc. 的福利 ❚ · ✓ 加入第一年後享有年假 · ✓ 最新的區塊鏈技術分享和應用在實務應用 · ✓ 漂亮的工作環境和開心的工作氣氛 · ✓ 在 AI Art 我們不加班就能完成負責的工作甚至更多 · ✓ 我們在做的是國際化的產品,也在快速的成長,加入 AI Art 你會有最好的成長 ...

  • Method Resourcing

    Principal QA Engineer Cypress Typescript Remote

    1 week ago

    Method Resourcing London, United Kingdom

    **Principal QA Engineer | Detox | Cypress | JavaScript | Remote | £80000 | TDD/BDD** · Method Resourcing are working with a publishing company based in the Midlands that are looking for a Principal QA Engineer on a 6-month contract, during a time of substantial growth and transfo ...

  • Lorien

    Senior Azure Infrastructure Engineer Fully Remote

    1 week ago

    Lorien London, United Kingdom

    Senior Azure Infrastructure Engineer · Location: London (Fully Remote) · **Salary**: Up to £60,000 + Very Generous Benefits Package · Global eCommerce Organisation requires a Azure Infrastructure Engineer to help be the glue between the companies Dev, QA and Product teams - enabl ...

  • SR2

    Aws Data Engineer Outside Ir35 Remote

    6 days ago

    SR2 London, United Kingdom

    **AWS Data Engineer | 6 Months | AWS | Java/Scala** · **£ |Outside IR35 | Remote** · SR2 are partnered with a market leading software development company who are paving the way for assistive tech and are on the lookout for an experienced AWS Data Engineer. · You will be leading t ...

  • Opus Recruitment Solutions Ltd

    Senior Security Engineer Outside Ir35 Remote 3

    1 week ago

    Opus Recruitment Solutions Ltd London, United Kingdom

    **Senior Security Engineer | Outside IR35 | Remote | 3 Month | Start Urgently** · My client is a leading software development company that specialises in decentralised, ultra lean blockchain running entirely on mobile and IoT devices. They urgently need a senior security engineer ...