- Develop processes and procedures to ensure all retail stores offer full repairs service, providing guidance and support where necessary.
- Use knowledge and experience of mobile repairs, be responsible for developing and maintaining relationships with suppliers and partners. Ensuring that there are strong partnerships and agreements to get the best possible parts, at reasonable prices to provide their franchisees with a good quality product for repairs.
- Setting and managing KPIs for the workflow of repairs, monitoring and reporting on performance across the retail estate and their insurance repairs services.
- Seeking continual improvement to the services delivered across the network of stores.
- Establishing and sourcing training and development opportunities for their franchise partners, maximising and capitalising on supplier relationships.
- Solid experience of tech repairs - Able to conduct tech repairs to a high standard from basic repairs right through to more advanced board level repairs.
- In-depth experience of managing a team conducting repairs on a volume scale, including managing KPI's and setting performance targets.
- Detailed understanding of the management of quality control of repairs, to ensure low failure rates and high customer satisfaction score.
- Experience in the procurement of parts and tools/machinery for tech repair.
- Able to build highly effective network with suppliers, franchisee owners and customers, building trust, confidence, and credibility.
- Strong interpersonal skills to be able to train and impart new skills, processes, and techniques across the estate.
- Organised, accurate, and strong IT skills including MS office applications.
- Keen interest in technology.
- Aptitude to problem-solve and think outside the box.
- Self-motivated and a positive can-do attitude.
- Solid project management skills to assist with the implementation of new areas and types of repairs.
- Demonstrable experience in the recruitment and training of technicians.
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Repairs Manager
2 weeks ago
Howells Solutions Walton-on-Thames, United Kingdom**Repairs Manager - Social Housing** · **45-50k - Permanent** · **Based in Surrey** · Our client is an innovative, and award winning Social Housing Repairs & Maintenance Contractor who are looking for a Repairs Manager to join their team based in Surrey. The key function of this ...
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Repairs Manager
1 week ago
Niyaa People South Croydon, United KingdomI require a Repairs Manager with an extensive repairs background immediately for a housing association in Surrey/London and south East, on a permanent contract overseeing repairs issues and developing a team of repairs surveyors. · Provide leadership, advice and guidance to the t ...
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Repairs Manager
2 weeks ago
Howells Solutions London, United Kingdom**Repairs Manager - Social Housing** · **50k-55k** · **Based in Hammersmith and Fulham** · Our client is an innovative, and award winning Social Housing provider who are looking for a Repairs Manager to join their in house maintenance division based in Hammersmith and Fulham. The ...
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Repairs Manager
1 week ago
CDS Co-Operative London, United KingdomCDS is on a mission · We are a small housing association with nearly 1,000 properties across London and the South East and also provide housing management and backend services for many independent housing co-ops. What sets us apart from other social housing providers is that our ...
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Repairs Manager
2 weeks ago
Akton Recruitment Ltd London, United KingdomRepairs Manager · Newham · 3-month contract · £25 an hour · Job Purpose: · - To manage a team of response repairs operatives and planner to ensure that we plan, allocate, and manage repair requests from residents, carried out by the team of trade operatives or subcontractors allo ...
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Repairs Manager
2 days ago
MMP Consultancy Limited London, United KingdomMMP Consultancy are currently seeking an experienced Maintenance Manager for an interim role paying £300 per day inside IR35. · Covering the trades and surveying teams with support of specialist contractors. · Key Duties: · - Managing a team of professional trade and surveying st ...
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Repairs Engineer Manager
1 week ago
Dolphin Stone Consultancy LTD Slough, United KingdomRepairs & Engineering · You will be responsible for managing the day-to-day operations of the repairs workshop. This is an opportunity to lead a growing and dynamic technical team and develop the departments capabilities to take on new and bigger challenges. · **Duties Include**: ...
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Repairs & Maintenance Manager
1 week ago
Hiring People London, United Kingdom Full timeA leading role in a forward-looking organisation · Repairs & Maintenance Manager · £45k + health cash plan, life assurance, generous holidays, car and cycle to work scheme · Clapton Park Management Organisation (CPMO) is on the move. Having made significant changes to their gove ...
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Repairs and Void Manager
3 weeks ago
Marks Consulting Partners London, United Kingdom**Marks Consulting Partners are currently looking for a Repairs and Void Manager to work with one of our Housing Association clients in East London** · **What the job will be doing** · - Oversees the day-to-day operation of our repairs and voids service, providing a partnering ap ...
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Repairs Supervisor/manager
3 weeks ago
Marks Consulting Partners London, United Kingdom**Marks Consulting Partners are currently looking for a Repairs Supervisor/Manager to work with one of our Housing Association clients in London.** · **What the job will be doing** · - Provide technical support to the housing services team in respect of planned and cyclical maint ...
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Planned Repairs Manager
2 weeks ago
FBR Construction Recruitment Bracknell, Berkshire, United KingdomFBR Construction Recruitment Limited are seeking a experienced Planned Maintenance Manager to cover the Berkshire and North Hampshire regions. · Candoidates will need to be able to demonstrate good organisational skills, customer focused attitude and be able to run teams of maint ...
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Responsive Repairs Manager
1 week ago
Reed Property & Construction London, United KingdomWe are currently recruiting on behalf of a social housing provider in South East London for a Responsive Repairs Manager on a permanent basis. · **Main Purpose of Role**: · The Repairs Manager will assist the Head of Repairs to deliver great customer services and excellent qualit ...
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Accident Repair Workshop Manager
3 weeks ago
Gateway Employment London, United Kingdom Full timeJob Title: Accident Repair Workshop Manager · Salary: £48,868.41 · Working Hours: Full time (40 hours), permanent. · Location: London (SE2) · Our client provides a number of high-quality services to London and the surrounding area. We deliver full accident repair services for al ...
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Senior Responsive Repairs Manager
2 days ago
Reed Property & Construction London, United KingdomWe are currently recruiting on behalf of a South East London Housing provider for a permanent Senior Responsive Repairs Manager · **Main Purpose of Role**: · The Repairs Manager will assist the Head of Repairs to deliver great customer services and excellent quality to the organi ...
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Accident Repair Centre Manager
1 week ago
PPM Recruitment Hanworth, United KingdomCar Bodyshop / Accident Repair Manager for Leading Bodyshop · Our client Neate Automotive is part of one of the South East's leading prestige accident repair groups (Sandown Coachworks). They have recently opened a new bodyshop in Hanworth / Feltham, Greater London TW13 (SOUTH WE ...
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Bodyshop / SMART Repairer Manager
3 weeks ago
KPI People Wokingham, Berkshire, United KingdomBodyshop Manager – Wokingham – · Company Car – · Extensive Benefits Package - · Our client, a privately owned dealer group, has a brand-new opportunity for an experienced Bodyshop Manager / SMART Repair Manager to lead the newly formed internal SMART Repair operation · The succe ...
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Bodyshop / SMART Repairer Manager
1 week ago
KPI People Wokingham, Berkshire, United Kingdom £40,000 - £50,000Bodyshop Manager – Wokingham – · Basic Salary - £40,000 – · OTE - £50,000 – · Company Car – · Extensive Benefits Package - · Our client, a privately owned dealer group, has a brand-new opportunity for an experienced Bodyshop Manager / SMART Repair Manager to lead the newly formed ...
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KTM Online Bracknell, United Kingdom Full timeNational Repairs Manager · We have an exciting opportunity for a National Repairs Manager to join our team. This is a full-time permanent position and will see you joining a well-established and growing mobile phone solutions company. · About us · KTM Online Ltd is a fast-growing ...
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Fleet Repair Controller
3 weeks ago
Avis Budget Group Bracknell, United Kingdom**Job Title**:Fleet Repair Controller · **Location**:Bracknell, Berkshire · **Hours**:Monday - Friday 37.5 hours per week (Hybrid 3 days office, 2 days at home) · **Salary**:£30,000, 25 days holiday plus bank holidays, pension contribution, Private health care plus other benefits ...
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Supervisor
2 days ago
Metropolitan Thames Valley Bracknell, United KingdomSalary: £49,686 · Are you a highly skilled and experienced tradesperson looking to take the next step in your career? Do you have a passion for leadership and a track record of excellence in your trade? If so, we have an exciting opportunity for you · Position Overview: We are se ...
National Repairs Manager - Bracknell, United Kingdom - Get Staffed Online Recruitment
Description
National Repairs Manager
Our client has an exciting opportunity for a National Repairs Manager to join their team. This is a full-time permanent position and will see you joining a well-established and growing mobile phone solutions company.
About our client
They are a fast-growing online retailer, supported by over 60 stores UK wide and a busy call centre in Bracknell. The company operates under an established name which has been trading on the High Street selling mobile phones since the 1990's. Approaching a customer base of over half a million with their online business equating to over 70% of their sales. They have an employee base of approximately 80 people and have contracts with major network operators. All retail franchisees maintain excellent standards of customer service and must consistently hit agreed targets for sales, profit margins and other KPIs. With a growing high street retail presence, they now have a national network of walk-in repair locations supported by online marketing and B2B relationships.
The role
To develop and lead the repairs service. This will cover our client's national network of franchise stores, ensuring that franchisees are delivering quality first time repairs to customers. The role will lead the quality assurance of all repairs as well as develop commercial relationships with suppliers and partners. Utilising your special technical knowledge and skill this role will continually develop and enhance the repairs offering to improve performance and services offered across their network.
Main Responsibilities
Knowledge Skill and Experience
Essential
Desirable
Salary: £50,000 - £60,000 per annum
If you feel you are the right candidate for the role, then please click 'apply' now Our client would love to hear from you.
National Repairs Manager professionals in Bracknell
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Tharanga Arumapurage
Shift Leader
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Antanas Rupainis
Looking for full time employement