- Provide 1st, 2nd, 3rd line management for the team and ensure they are working towards key performance indicators and goals to create overall business results.
- Provide strategic lead on network infrastructure, monitoring, management, and security solutions to enable the team to proactively monitor Nasstar network infrastructure.
- Track update and resolve all assigned incidents, changes, and problem tickets in the ServiceNow platform pertaining to the NOC.
- Monitor and ensure achievements of the team's Key Performance Indicators.
- Ensure all members of the team follow processes for the identification, logging, tracking and resolution of service faults and incidents, and adhere to the incident and major incident management policies.
- Ensure support services are delivered within an ITIL framework and aligned to industry best practice.
- Identify improvements to proprietary network management tools and processes to improve visibility of service faults and effectiveness of the Nasstar team with subsequent management of service fault.
- Provide line management responsibilities including conducting one to ones, setting KPI's and Objectives, Personal Development planning, approving holiday requests in line with an agreed rota, quarterly reviews, disseminating management information etc.
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Manager Customer Success
1 week ago
BIGCHANGE LIMITED Leeds, United Kingdom**Description** · **Leadership** · - Day to day, management responsibility for customers who are managed buy the CSA team. And management of the team itself including 1:1, team meetings, objective setting, and personal development plans · - Effectively manage your team at all tim ...
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Customer Success Manager
2 hours ago
First Choice Recruitment Garforth, United Kingdom**Customer Success Manager** · **Garforth** · **£24 - £27K** · **08.30pm - 5pm (Hybrid working)** · We are recruiting for a capable Customer Success Manager/Account Manager for our client who is one of the fastest growing care management software providers in the UK. Having put a ...
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Customer Success Assistant Manager
1 week ago
Major Recruitment Leeds, United Kingdom**Role Overview** · Assist Customer Success manager with effectively leading Customer Success team. Actively win · quotes. Generate new leads and set appointments for external sales team. Negotiate pricing · where necessary. Welcome new customers. Regenerate dormant accounts. Kee ...
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Customer Success Manager
1 week ago
Page Personnel Secretarial & Business Support Heywood, United Kingdom**Client Details** · Our client, based in Heywood, is a logistics business that is expanding and going through a period of growth. Due to continued growth, they are looking for a Customer Success Manager to support their customers. · **Description** · Duties of the Customer Succe ...
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Customer Success Manager
1 week ago
OPTIMISE BY RECRUITMENT LTD York, United KingdomOptimise by Recruitment are working with an industry leading organisation who help customers increase their revenue via review platforms. · Our client has exceptional growth plans for the next few years, which means that now is a great time for an experienced Account Manager to t ...
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Customer Success Manager Remote
1 week ago
Bright Executive Germany, United KingdomCustomer Success Manager · Remote · Germany / Account Management / Project Management / SaaS / B2B / Software · €100,000 base €140,000 OTE + Benefits · An exciting opportunity for an experienced account executive or customer success manager to join a thriving team in a remote pos ...
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Customer Success Manager Remote
6 days ago
Bright Executive Germany, United KingdomCustomer Success Manager · Remote · Germany / Account Management / Project Management / Customer Success / SaaS / B2B / Software · €100,000 base €110,000 OTE + Benefits · An exciting opportunity for an experienced account executive or customer success manager to join a thriving t ...
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Customer Success Manager
1 week ago
Forescout Technologies Inc. Leeds, United KingdomCustomer Success Manager located in the United Kingdom · What We Do · Managing cyber risk, together – As the world is becoming more and more connected so is the need for Forescout's solutions. Forescout is at the forefront of one of the largest needs in the security space. Foresc ...
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Customer Success Manager
1 day ago
Autus HR Ltd Leeds, United KingdomField Service Management SaaS CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS ...
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Customer Success Manager
6 days ago
Autus HR Ltd Leeds, United KingdomField Service Management SaaS CSM. An experienced and charismatic Customer Success Manager is required by a leading provider of service management software solutions. This organisation is going through an exciting growth phase and requires a CSM to drive utilisation of this SaaS ...
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Contracts Manager
1 day ago
Densell Recruitment Wakefield, United Kingdom Full timeWe are looking for a Contracts Manager to join an expanding and successful SME building contractor in or around the Leeds / Barnsley / Wakefield area. · The successful Contracts Manager will oversee a caseload of insurance reinstatement projects on mainly residential properties. ...
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HV Estimator
2 days ago
PWS Technical Services (UK) Ltd Wakefield, United Kingdom Full timeHV Estimator · Working from home, the successful candidate must possess demonstrable experience and technical expertise from within the HV power, utilities and / or critical national electrical infrastructure sectors. · Our client is aims to be the leading customer service focuse ...
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HR Advisor
1 week ago
Page Personnel HR Wakefield, United KingdomThe successful HR Advisor will be responsible for providing support to the Business Partner and HR Assistant to add value to the organisation by providing effective generalist HR advice to line managers across the business with varying levels of people managementexperience and cl ...
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Head of Finance
2 days ago
Elevation Recruitment Limited Wakefield, United Kingdom Full timeHead of Finance · Location: Wakefield · Salary: £65,000 - £70,000 · Elevation Senior Finance is currently looking to recruit a Head of Finance in Wakefield for a growing SME business. This is a fast-paced role that will form a crucial link between finance and the wider busines ...
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Service Director
1 day ago
Harvey Nash Wakefield, United Kingdom Full timeService Director - Business Intelligence & Change · We are looking for a values driven, creative and delivery and customer focussed leader to join as Service Director Business Intelligence & Change to be the strategic driving force, to shape the organisation as data and intellige ...
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IT Change Analyst
1 week ago
GerrardWhite Wakefield, United KingdomIT Change Analyst - Permanent - Wakefield 1-2 days a week · A new and exciting opportunity for a hands-on IT Change Analyst to join our client, a global leader in the Insurance Broking and Risk Management sector. · We are looking for an analytical individual to drive and improve ...
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Graduate Sales
2 hours ago
Bridgewater Resources UK Wakefield, United KingdomA market-leading £1.5 billion group, known for being the premier league in their sector, are looking for a business-minded and target-driven graduate to join their business in Wakefield. Selling a wide range of electrical products sourced from leading manufacturers,you'll be join ...
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Graduate Sales
1 week ago
Bridgewater Resources UK Wakefield, United KingdomA market-leading £1.4 billion group, known for being the premier league in their sector, are looking for a business-minded and target-driven graduate to join their business in Wakefield. Selling a wide range of electrical products sourced from leading manufacturers,you'll be join ...
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Home Manager
1 week ago
ELITE SEARCH ASSOCIATES LIMITED Wakefield, United Kingdom**Home Manager** · **Wakefield** · **Adults with learning disabilities** · **Up to £33k per annum** · We are currently looking for an exceptional leader to work with a reputable care provider as a Home Manager for a residential service for adults with learning disabilities in Wak ...
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Supply Chain Coordinator
1 week ago
Bagnall Hopkins Recruitment Ltd Wakefield, United Kingdom Full timeSupply Chain Co-ordinator · Wakefield · Hybrid,4 days in the office, 1 day at home. · £29,707 · One of my established clients in Wakefield is seeking a Supply Chain Coordinator to cover a one-year maternity contract, although due to company expansion this role will probably becom ...
Lead, Customer Success Management - Wakefield, West Yorkshire, United Kingdom - Knewin
Description
As one of the UK's fastest growing MSPs, we're on the lookout for a Level 2 NOC Network Team LeaderJob Type:
Permanent
Our integrated suite of managed services delivers everything from cloud optimisation and application modernisation to networking and self-serve tools.
With a consultative approach at our core, we modernise and manage technology to help our clients succeed in today's business landscape.
We are lucky enough to be supported by a talented bunch - from technical specialists to marketing consultants, and strategic sales heads.
More information about the Nasstar Group and our businesses can be found on their respective websites. Be sure to check out our customer success stories where you can learn more about the industry-leading clients we work withYou will also work with the Technical Mentors, to identify knowledge gaps and areas for training and equally progression.
You are to assist with Jeopardy management through management of escalations and ticket reviews with the engineering team, ensuring tickets are progressing effectively or being escalated in a timely fashion where needed, ensuring ticket updates meet required standards.
As a Network Operations Team Lead, responsible for daily performance and availability of the in-country telecom network.25 days' holiday (excluding bank holidays)
Flexible working – it's important to maintain a work/life balance, as such, we will consider any written request for flexible working
Virtual working – we practice what we preach and empower our people to work remotely
we supply best-of-breed software and hardware for all our staff too
4x annual salary life assurance
Health cash plan
Retail discounts and other perks from major brands
With so many diverse roles across the company, an excellent Apprenticeship scheme, and several training and development programmes available, the opportunities for growth are endless.
Our ultimate goal is to create an environment where diversity is not only welcomed but celebrated, where every employee feels a sense of belonging, and where our collective differences drive our collective success.
By embracing diversity, practicing inclusion, and striving for equity, we aim to be a leader in our industry and a model for organizations worldwide.
Diversity is not just a statement;
Lead, Customer Success Management professionals in Wakefield
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Ezekiel Koleade
Security Officer
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Nathaniel Ashman
Data Analyst
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Katie Stones
Pilates Teacher
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Salman Zafar
Sr Infrastructure Engineer
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Amber Aksar
Biomedical Scientist Graduate
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Sarah-Jane O'Brien
Head of HR; Interim Manager