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    Client Experience Account Manager - Coventry, United Kingdom - Experis LTD

    Experis LTD
    Experis LTD Coventry, United Kingdom

    1 day ago

    Default job background
    Full time
    Description

    As a Client Manager, you are responsible for proactively planning, designing and implementing appropriate workforce solution to the client and building excellent client relationships.

    You are responsible for the recruitment and continuing development of your teams to ensure that they drive high performance and deliver against all operational objectives, KPI's and SLAs.

    Create high level client relationships with all levels of management across all business areas.
    Responsible for any team management including performance, development, training, career conversations, setting and reviewing team objectives, ensure effective knowledge sharing and skills transfer amongst the team
    Leading the team setting examples in terms of effort, ability, company policy, ethics and behaviour standards
    Responsible for resolving complex issues, considering longer term view and applying conceptual thinking. Responsible for achieving and meeting SLA's and KPI's as agreed with client through effective management of team and issue resolution
    Problems and issues resolved efficiently and effectively, with consideration for longer term implications
    Positive influence in leading the team culture and driving performance to meet and where possible exceed client expectations
    Accountability - Accountable for meeting short- to medium-term targets which impact the department.

    Responsible for the performance management, resource management and general management such as pay reviews, with input into the budgeting process.

    Interaction - Interprets and explains information to audiences who are not familiar with the subject matter often requiring persuasion and is able to adapt their style to differing audiences, making recommendations to sell ideas or services.

    Impact - The impact is generally limited to the achievement of short- to medium-term goals. Solutions may need to be devised based on limited information requiring a longer term view and considering multiple perspectives.

    Knowledge and Application - Previous management experience within the recruitment sector with extensive experience in a large or complex area that acquires depth of knowledge and expertise in more than one work area.

    Responsible for the application of existing principles and guides and the development of new policies and ideas.
    Proven experience of managing a team through effective coaching, people management and leadership
    Experience managing senior stakeholders through various communication methods
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