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Milton Keynes

    Customer Advisor Training - Milton Keynes, Buckinghamshire, United Kingdom - Response Personnel Ltd

    Response Personnel Ltd
    Response Personnel Ltd Milton Keynes, Buckinghamshire, United Kingdom

    1 week ago

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    Description

    Hours:
    Monday to Friday x Saturday a month working 09.Training fulltime on site for the first 6 weeks, then hybrid 2 days on site and 3 days WFH
    Customer Services Advisor

    Respond efficiently and professionally to incoming calls and provide one call resolution for agents, dealers, field staff and customers querying Credit Decisioning, Customer Security Checks, Campaigns, PMS, OneFinance, E-POS, Click-to-Sign, Settlement, and other ad hoc queries.

    Carry out necessary contract administration within service level agreement, ensuring adherence to task specific procedure and process.

    Perform other ad-hoc tasks that may be deemed necessary, assigned by either direct manager or other stakeholders reasonable to the job holder's role, skill abilities and experience.

    Prioritise and organise workload to ensure completed within service level agreement.

    Ensure company standard of communication with agents, dealers & internal colleagues are maintained across all calls, emails, live chats, text chats and correspondence adhere to targets.

    Being proactive in supporting the team in identifying new processes and department improvements. To help shape the business through supporting new system implementations to enhance our customer experience.

    Skills / Experience:
    Customer Service Advisor
    Excellent telephone manner and good communication skills.

    Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Technical sectors.

    00 per hour

    Job Industries:
    Call Centre and Customer Service
    Permanent
    Customer Service Advisor, Dealer Services,Customer Service
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