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    Manager, Customer Success Management - London, United Kingdom - Veeva Systems

    Veeva Systems
    Veeva Systems London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

    Do the Right Thing, Customer Success, Employee Success, and Speed.

    As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

    Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

    Join Veeva as we innovate life sciences training.

    As the Manager, of LearnGxP Solutions Strategy, you will be responsible for growing Veeva`s customer base in the EU training space, specifically using its accredited GxP eLearning library.

    This role is seeking a leader with a deep understanding of both the global life sciences industry and deep expertise in the online learning space.

    In this role, you will provide industry thought leadership to help craft customer solutions, facilitate relationships with key partners, and support customer success.

    Your mission in this role is to shape market messaging specific to Veeva`s eLearning catalog, manage customer engagements, and drive customer adoption and long-term strategy of the solution.

    This is a work-anywhere, full-time permanent role with Veeva.

    This is a customer-facing role and we have no work location requirement if you are in close proximity to an airport and able to meet future travel requirements.

    Responsible for growing and sustaining the EU market for the Veeva training solutions including courseware, microlearning videos, learning paths and related training products (such as the Vault Training LMS)
    Provide thought leadership and direction to field-facing teams including creating and maintaining relationships with training executive leadership
    Provide business and product guidance to the product team in support of new or enhanced features and functionality in LearnGxP content solutions
    Serve as an evangelist in the training space by presenting at industry conferences, leading webinars, and authoring content for industry publications
    Engage with communities of practice, and manage relationships with partners
    Support marketing activities such as recording videos, presenting webinars, editing website content, attending conferences and more
    Ability to hold meaningful conversations with customer stakeholders and relevant leaders regarding GxP eLearning content and its use within multiple functional areas
    ~ Ability to travel for customer meetings and presentations up to 40%

    Learning Management System experience
    Ability to speak multiple languages (Not critical)
    Work Remotely
    Flexible PTO
    Allocations for continuous learning and development
    Health and wellness programs
    #As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at .
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