- Prioritise, plan and ensure completion of all customer activity from planning through to invoice, in line with or ahead of agreed business SLAs (ensuring that utilisation for FTE colleagues vs subcontractors is optimised and that travel time, assessor competencies/ activity codes, usage of subcontractors are taken into account).
- Utilise the time spent with your clients to maximise sales through service – focus on transactional sales by identifying and successfully pursuing potential repeat purchases, contract renewals etc
- Ensure effective and timely invoicing of accounts and that systems are updated with the right notes and purchase order.
- Champion customer needs and manage/ anticipate customer complaints to support a positive experience.
- Share operational issues as appropriate.
- Ensure accuracy and completeness of data in our systems (in line with internal procedures, contractual requirements, cost structures and budget constraints) within or ahead of agreed SLAs, to support smooth delivery of resources and invoicing.
- Build and maintain excellent relationships, ensuring contractual requirements and customer expectations are understood.
- Respond to queries within or ahead of agreed SLAs and escalate service delivery issues as appropriate to the relevant manager.
- Carry out tasks at the request of people managers and actively contribute to team meetings and initiatives.
- Liaise with and provide support to other team members, departments and offices, as may be required.
- Develop an understanding of Inspection products, services, systems and processes.
- Experience in client facing role - years (preferred).
- Fluent in English both written and verbal.
- Excellent IT skills including SAP/Power BI etc. (preferred)
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Financial Services Administrator
Found in: Talent UK 2A C2 - 20 hours ago
Finlink Ltd Birmingham, United Kingdom Full timeThis role is for you if you are a financial services administrator, ideally with experience within a financial advisory practice. With this role you will benefit from joining a large team where you will receive support, hybrid working, great benefits, and due to growth plans, the ...
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Customer Service Administrator
Found in: Talent UK 2A C2 - 6 days ago
TMR Group Ltd Birmingham, United KingdomCustomer Service Administrator · £30,000 · Coleshill · The Company · An international business that provides materials to the building trade industry. Employing over 1000 people, covering 30 countries worldwide offering a best-in-class service and remains independently owned. · ...
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Events & Services Administrator
Found in: Jooble UK O C2 - 3 days ago
All Electric Garages Group PLC. Birmingham, United KingdomService Advisor Job in Birmingham · Are you passionate about delivering exceptional customer service? Do you have a keen interest in the automotive industry? Join our dynamic team as a Service Advisor and play a crucial role in ensuring our customers receive top-notch service an ...
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Administrative Services Manager
Found in: Talent UK C2 - 4 days ago
City of Birmingham Birmingham, United Kingdom Full timeTARGET CLOSE DATE · 05/03/2024Note: This job posting may close before, or be extended beyond, the listed Target Close Date based on the employment needs of the Merit System. · Grade 27The pay range for the listed pay grade varies depending on the employing agency. Click and then ...
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Adviser Services Administrator
Found in: Jooble UK O C2 - 4 days ago
Holt Recruitment Birmingham, United KingdomRate: £ £32600 per annum, Benefits: relocation package, bonuses, reduced income taxes · Type: Permanent · Vehicle Service Advisor · Vehicle Service Advisor Relocation Multi-Franchise Dealership · £Our client is a multi-franchise dealer on the Isle of Man, and they are looking ...
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Events & Services Administrator
Found in: Jooble UK O C2 - 4 days ago
KPI People Birmingham, United KingdomService Advisor – Birmingham– · £15 per hour – Weekly Pay – · Flexible Contract Length – · Full Time or Part Time - · Our client, a busy franchised main dealership, in Birmingham has the requirement for an experienced Service Advisor to join their Aftersales team on a Temporary/C ...
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Field Service/Administrator Coordinator
Found in: SonicJobs Direct Apply UK - 5 days ago
Armstrong Integrated Limited Droitwich, United Kingdom Full timeField Service Co-ordinator will assist with planning and organising field service activities of the gas transmission business unit. · To assist with planning and organising field service activities of the gas transmission business unit. · Principal Accountabilities · Diary manage ...
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Customer Service Administrator
Found in: Ziprecruiter UK C2 - 3 days ago
Experis IT West Midlands, United KingdomJob Description · Customer Service Administrator · £14.79 per hour PAYE · 6 months · Ansty Park, Coventry (4 days per week on site) · Summary: · Our client is currently searching for a Customer Account Representative to join their team in Coventry. Within this role, you would b ...
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Customer Services Administrator
Found in: Talent UK C2 - 4 days ago
Kate+Co West Midlands, United Kingdom Contract or TempCustomer Services Administrator · Contract or Temp · West Midlands · Posted 19 hours ago · KCGroup · We are partnering with a locally based facilities management company, who have a five-star reputation within their marketplace, to find a full-time, Customer Service Admin to ...
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Administrator
Found in: SonicJobs Direct Apply UK - 5 days ago
Niyaa People Ltd Birmingham, United KingdomWe're looking for an experienced Administrator to join us in Birmingham City Centre. We offer a fun and vibrant working environment, social events, mental health support and a friendly, supportive team. · The role of the Compliance Administrator is critical to the on-going succes ...
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Building Surveyor
Found in: SonicJobs Direct Apply UK - 5 days ago
Bennett and Game Recruitment LTD Birmingham, United Kingdom Full timeOur client, a multi-disciplinary Construction Consultancy, are seeking a Building Surveyor to join them in their Birmingham office. The Building Surveyor will be working on; dilapidations, schedule of conditions surveys, tender reviews, party wall work; contract administration, p ...
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Payroll Administrator
Found in: SonicJobs Direct Apply UK - 4 days ago
SF Recruitment (Birmingham) Birmingham, United Kingdom Full timePayroll Administrator required for a new permanent opportunity working for a well established business based in Perry Barr. You will be working directly under the payroll manager and be responsible for the day to day running of a monthly payroll service for up to 500 employees. Y ...
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Technical Sales Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
SFS Group Fastening Technology Ltd. Birmingham, United Kingdom Full timeAn exciting opportunity to be part of a global group with a strong industry reputation and a truly supportive workplace culture. · Objectives · Achieve budgeted turnover and profitability targets · Manage and develop new business in the defined sales region through a consultativ ...
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Assistant Performance Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
The Gambling Commission Birmingham, United Kingdom Full timeAssistant Performance Manager · Birmingham, West Midlands (with hybrid working) · The Assistant Performance Manager is integral to the regulation of the National Lottery. You will play a key role in supporting the team responsible for monitoring and managing the performance of th ...
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Commercial Manager
Found in: SonicJobs Direct Apply UK - 3 days ago
Morson Talent Birmingham, United Kingdom Full time*Long term contract role* · *Inside IR35* · *Hybrid working (base in either Birmingham or London)* · *Would suit experience of Office refurbs* · *Ideally from a client side background* · To manage the commercial management of workplace projects within the constraints of agre ...
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Site Services Engineer
Found in: SonicJobs Direct Apply UK - 4 days ago
Power Capacitors Ltd Birmingham, United Kingdom Full timePower Capacitors Ltd has an exciting opportunity for a Site Services Engineer to join the team. · Location: Birmingham (Headquarters) - all over the UK (Site Services Engineer Role) · Salary: Circa £40,000 per annum (dependent on experience and qualifications) · Job Type: Perma ...
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Surveying Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
Bennett and Game Recruitment LTD Birmingham, United Kingdom Full timeOur client, a multi-disciplinary Consultancy are currently recruiting for a Surveying Manager to join their growing team in their Birmingham office. The Surveying Manager will be expected to manage the day to day running of their Regional Team, giving technical training and guida ...
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Senior Building Surveyor
Found in: SonicJobs Direct Apply UK - 5 days ago
Bennett and Game Recruitment LTD Birmingham, United Kingdom Full timeOur client, a multi-disciplinary Consultancy, are looking for a Senior Building Surveyor to join them, based from their Birmingham office with WFH options due to continued growth with a strong pipeline of work in place. The Senior Building Surveyor will be working on providing ad ...
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Implementation Manager
Found in: SonicJobs Direct Apply UK - 5 days ago
Freight Personnel Birmingham, United Kingdom Full timeOur client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent co ...
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HR Senior Advisor
Found in: SonicJobs Direct Apply UK - 4 days ago
National Highways Birmingham, United Kingdom Full timeYour new role · Do you have strong analytical skills and attention to detail? · If so, we have the role for you We have an exciting opportunity for a HR Senior Advisor in Reward and Performance to join the team based in Birmingham · The role will be a combination of office and h ...
Customer Services Administrator - Birmingham, United Kingdom - LRQA
Description
Role Purpose
Inspection Services provides industrial manufacturing inspection and certification services to all sections of the supply chain around the world. We support clients in mitigating the risks they face throughout the manufacturing process, whether during design, manufacture, assembly of product components, the production of prototypes, or when seeking type approval or project certification. Our services are designed to support clients throughout all aspects of the industry.
As client support advisor, you will ensure a positive customer journey by providing relationship management support as a named advisor across the whole client lifecycle, from planning through to invoice. You will work with colleagues within the central service delivery support team, to ensure that your time is dedicated to client support, and back-office activities are managed by the central team.
Key Responsibilities
The successful candidate should be able to demonstrate the following: