Jobs
>
Maidenhead

    Technical Support Coordinator - Maidenhead, United Kingdom - Abbott

    Abbott
    Abbott Maidenhead, United Kingdom

    Found in: Talent UK C2 - 3 days ago

    Default job background
    Description

    We are recruiting for a Technical Support Coordinator to be responsible for the front and back office administrative and logistical support for the Vascular Capital Equipment Service Team across Region North (UK, Ireland, Poland, Nordics, Baltics), based from our Maidenhead office .

    What you'll do:

  • Provide Tier 1 Technical Support for the company's capital equipment systems to customers and internal staff, to include, opening a case for each technical support request, qualifying the case, following up on open cases until resolution, and efficiently and effectively partners with field service personnel
  • Handle incoming calls by phone and mail for external and internal customers, and associated administrative actions, such as preparing correspondence, maintaining electronic files, compiling and preparing reports etc.
  • Determine if and when to deploy field service support and/or equipment to customer location
  • Identifies and implements the most effective and cost-efficient means of resolution
  • Escalate complex cases
  • Documents, updates, and completes all calls in the appropriate call support system
  • Managing order processing for all servicing related activities, including sending repair/replacement parts to customers and create field service work orders when appropriate
  • Support the Capital Equipment team members for optimal scheduling of field interventions, both non-planned and planned
  • Assist in administrative follow-up and documenting field service interventions per QA system requirements
  • Assist in Capital Equipment customer service tasks such as management of the demo systems

    • What you'll need:

  • Bachelor's Degree in technical field ideal or equivalent experience (emphasis on electrical or hardware engineering preferred)
  • Business administrative experience is required
  • Ideally previous experience in scheduling tasks and/or people using any kind of scheduling software
  • Strong verbal and written interpersonal and communication skills, with the ability to effectively communicate at multiple levels in the organisation
  • Strong organisation and follow-up skills
  • Ability to work independently in a fast-paced environment with little supervision and maintain superb attention to detail
  • Computer skills: MSOffice and SAP required
  • Ability to be flexible and respond to situations at short notice
  • Familiarity within medical devices or cathlab/operating room procedures and protocol would be a plus
  • Knowledge of warehouse executions is a plus

    • As you'd expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family, including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

  • GREAT PEOPLE LIMITED

    Support Coordinator

    Found in: SonicJobs Direct Apply UK - 2 days ago

    GREAT PEOPLE LIMITED Rickmansworth, United Kingdom Full time

    Member Services Support Coordinator · My client is a growing insurance company and are looking for additional admin support for their busy Claims Department · Duties include: · Answering inbound calls, including claims overflow calls · Distribution of all correspondence received ...

  • Abbott Laboratories

    Technical Support Coordinator

    Found in: Jooble UK O C2 - 1 day ago

    Abbott Laboratories Maidenhead, Berkshire, United Kingdom

    Technical Support Coordinator - technical, administrative role, based in Maidenhead page is loaded Technical Support Coordinator - technical, administrative role, based in Maidenhead · Apply locations United Kingdom - Maidenhead time type Full time posted on Posted 14 Days Ago j ...

  • Abbott Laboratories

    Technical Support Coordinator

    Found in: Jooble UK O C2 - 5 hours ago

    Abbott Laboratories Maidenhead, Berkshire, United Kingdom

    Technical Support Coordinator - technical, administrative role, based in Maidenhead page is loaded · Technical Support Coordinator - technical, administrative role, based in Maidenhead · Apply locations United Kingdom - Maidenhead time type Full time posted on Posted 14 Days Ag ...

  • SUEZ

    Application Support Coordinator

    Found in: Talent UK C2 - 3 days ago

    SUEZ Maidenhead, United Kingdom Full time

    Do you have demonstrable experience of a variety of business applications, technologies and systems? · When you join SUEZ, you get more than a brand-new role. Your work will help us deliver innovative and environmentally responsible solutions for water and waste management. You ...

  • Trinity Resource Solutions

    Sales Support Coordinator

    Found in: Ziprecruiter UK C2 - 3 days ago

    Trinity Resource Solutions Windsor, United Kingdom

    Job Description · Our client is looking for a Sales Support Coordinator for the next six months, working with the Sales and Marketing team, this role sits within the heart of their UK business supporting a large team of sales account managers and Brand managers in entertainment a ...

  • Parkside Office Professional

    Sales Support Coordinator

    Found in: Talent UK 2A C2 - 4 days ago

    Parkside Office Professional Slough, United Kingdom

    Location: Slough, HybridDuration: 6-month contract, with potential for extension or permanent opportunityWhat We're Looking For:Experience in a commercial environment is desirable. Experience as an intern or through an undergraduate placement would be considered. · Technical prof ...

  • Trinity Resource Solutions

    Service & Support Coordinator

    Found in: Talent UK 2A C2 - 1 day ago

    Trinity Resource Solutions Buckinghamshire, United Kingdom Full time

    Embark on a journey where your proactive customer service skills are not just valued but are the cornerstone of the role. Forge lasting relationships with a diverse clientele, providing empathetic and solution-focused support. Collaborate with a talented Service & Support team, c ...

  • Expert Employment

    Engineering Support Coordinator

    Found in: Jooble UK O C2 - 5 hours ago

    Expert Employment Buckingham, Buckinghamshire, United Kingdom

    We are currently seeking a highly motivated and talented individual to join our client team as an Engineering Support Coordinator / Junior Engineer. · Job Responsibilities: · Provide technical support to the engineering team by assisting in the development, implementation, and ...

  • Zonal Retail Data Systems Limited

    Support Coordinator

    Found in: Jooble UK O C2 - 5 hours ago

    Zonal Retail Data Systems Limited Watford, Hertfordshire, United Kingdom

    Support Coordinator · Function: Account Services · Reporting to: Account Manager · Location: Watford with nationwide travel · Are you our missing ingredient? · If you've booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded ...

  • Abbott Laboratories Limited

    Support Coordinator

    Found in: Jooble UK O C2 - 4 days ago

    Abbott Laboratories Limited England, United Kingdom

    We are recruiting for a Technical Support Coordinator to be responsible for the front and back office administrative and logistical support for the Vascular Capital Equipment Service Team across Region North (UK, Ireland, Poland, Nordics, Baltics), based from our Maidenhead offic ...

  • Aberdeenshire Co

    Support Coordinator

    Found in: Jooble UK O C2 - 3 days ago

    Aberdeenshire Co United Kingdom

    Contract Type: Permanent · Position Type: Full Time · Within the context of an enablement approach and operating within an integrated service, to provide outcome focussed assessments that inform the provision and co-ordination of enabling packages of support. · To commission a ...

  • Home Group

    Support Coordinator

    Found in: Jooble UK O C2 - 3 days ago

    Home Group United Kingdom

    Job Description - Support Coordinator · Job Description · Description · Permanent, Part Time (14.5 hpw) · Plus, Brilliant Benefits including Health Cash Plan · Home, a place where you belong. · We have a great job opportunity for you to join our small but amazing team. We w ...

  • Zonal Retail Data Systems

    Support Coordinator

    Found in: Talent UK C2 - 3 days ago

    Zonal Retail Data Systems Watford, United Kingdom Full time

    Support Coordinator · Function: Account Services · Reporting to: Account Manager · Location: Watford with nationwide travel · Are you our missing ingredient? · If you've booked a table or hotel room, ordered and paid for food and drinks, received loyalty offers, or downloaded y ...

  • Stroke Association

    Support Coordinator

    Found in: Talent UK C2 - 3 days ago

    Stroke Association England, United Kingdom Full time

    This is a fixed-term contract until 30 September 2024. Our services are project-funded, we currently have funding for this service until 30 September 2024. · We are looking for an innovative, passionate and professional individual with excellent interpersonal and organisational ...

  • Office Angels

    Support Coordinator

    Found in: Jooble UK O C2 - 1 day ago

    Office Angels England, United Kingdom

    Support Desk Manager · Hours: Monday - Friday, 40 hours per week, hours between 8am - 6pm · Are you a natural leader with a passion for building and developing teams? Our client, a highly successful organisation based in Brighton, is seeking a Support Desk Manager to lead and m ...

  • Specsavers

    Support Coordinator

    Found in: Jooble UK O C2 - 5 days ago

    Specsavers United Kingdom Full time

    Contract Type Fixed Term Contract, Full Time · Location United Kingdom · Job Family Support Office | Job Category Retail Business Support · Salary up to £27,000 (depending on experience) + bonus and benefits · Apply by 7th May 2024 · up to £27,000 (depending on experience) + ...

  • Uxbridge Employment Agency

    Senior Sales Support Coordinator

    Found in: Click to Hired UK C2 - 2 days ago

    Uxbridge Employment Agency Bracknell, United Kingdom Permanent, Full time

    Senior Sales Support Coordinator · We're looking for a superstar Sales coordinator to join our client based in Bracknell. But it doesn't stop there, this administrator extraordinaire needs to be super client/customer driven, people orientated and thrive working in a busy and exhi ...

  • Everyday Health Group

    Affiliate Marketing Manager

    Found in: SonicJobs Direct Apply UK - 3 days ago

    Everyday Health Group Bourne End, United Kingdom Full time

    Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million health consumers and over 890,000 U.S. practicing physicians and clinicians. Our mission is to drive better clinical and health outc ...

  • Affinity Water

    Depot Support Coordinator

    Found in: Jooble UK O C2 - 5 hours ago

    Affinity Water Staines-upon-Thames, Surrey, United Kingdom

    Affinity Water has a fantastic opportunity available to join our Sampling Team as a Support Team Leader covering Staines and Stevenage sampling depots. · This a perfect opportunity to lead a small team in a UKAS accredited team and develop your management, administrative and qua ...

  • SelectStaff Recruitment

    Customer Support Coordinator

    Found in: Click to Hired UK C2 - 2 days ago

    SelectStaff Recruitment Rickmansworth, United Kingdom Permanent, Full time

    A well-established Member Services Team requires a Member Services Support Coordinator. This is a new role, which will be providing support with the day-to-day running of all areas of the department: administrative support, helping with general office duties and liaising with mem ...