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    Technical Support Coordinator - Maidenhead, Berkshire, United Kingdom - Abbott Laboratories

    Abbott Laboratories
    Abbott Laboratories Maidenhead, Berkshire, United Kingdom

    3 days ago

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    Description
    Technical Support Coordinator - technical, administrative role, based in Maidenhead page is loaded Technical Support Coordinator - technical, administrative role, based in Maidenhead
    Apply locations United Kingdom - Maidenhead time type Full time posted on Posted 14 Days Ago job requisition id


    JOB DESCRIPTION:

    We are recruiting for a Technical Support Coordinator to be responsible for the front and back office administrative and logistical support for the Vascular Capital Equipment Service Team across Region North (UK, Ireland, Poland, Nordics, Baltics), based from our Maidenhead office .

    Provide Tier 1 Technical Support for the company's capital equipment systems to customers and internal staff, to include, opening a case for each technical support request, qualifying the case, following up on open cases until resolution, and efficiently and effectively partners with field service personnel

    Handle incoming calls by phone and mail for external and internal customers, and associated administrative actions, such as preparing correspondence, maintaining electronic files, compiling and preparing reports etc.

    Determine if and when to deploy field service support and/or equipment to customer location
    Documents, updates, and completes all calls in the appropriate call support system
    Managing order processing for all servicing related activities, including sending repair/replacement parts to customers and create field service work orders when appropriate
    Support the Capital Equipment team members for optimal scheduling of field interventions, both non-planned and planned
    Assist in administrative follow-up and documenting field service interventions per QA system requirements
    Assist in Capital Equipment customer service tasks such as management of the demo systems
    Bachelor's Degree in technical field ideal or equivalent experience (emphasis on electrical or hardware engineering preferred)
    Ideally previous experience in scheduling tasks and/or people using any kind of scheduling software

    Computer skills:
    MSOffice and SAP required
    Ability to be flexible and respond to situations at short notice
    Familiarity within medical devices or cathlab/operating room procedures and protocol would be a plus

    As you'd expect from a global healthcare company, we offer a fantastic range of benefits to support you and your family, including competitive salaries and bonus potential, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.

    Field Services


    DIVISION:

    WORK SHIFT:
    Standard


    TRAVEL:
    Yes, 5 % of the Time


    MEDICAL SURVEILLANCE:

    locations 2 Locations time type Full time posted on Posted 13 Days Ago Abbott is about the power of health.

    For more than 135 years, Abbott has been helping people reach their potential — because better health allows people and communities to achieve more.

    With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life.

    Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.

    They push the boundaries to help manage and treat some of life's greatest health challenges.
    An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.
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