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    Sales and Support Coordinator - England, United Kingdom - Bytes Software Services

    Bytes Software Services
    Bytes Software Services England, United Kingdom

    1 week ago

    Default job background
    Description
    Our turnover in Financial Year 2019 was in excess of £520M. We work with SME's, corporates and public sector organisations to modernise and digitally transform their IT infrastructures.

    We invest in our employees through on-going support, training and advice to help them achieve their career aspirations, rewarding success both financially and personally.

    There is opportunity to grow and move internally which can be seen through our long-standing employees who have developed existing and new skills to move into senior positions in the organisation leaving space for new team members to begin their journey.

    Operating from modern, hybrid working environments with offices in Leatherhead, Reading or Manchester
    Sunday Times Top 100 Best Places to Work
    Excellent training and career prospects offered
    Fantastic office with gym, canteen, open plan, smart casual dress code, regular incentives and company events
    Supporters of 85+ charities with strong commitment to diversity and sustainability

    To provide a high level ofinternal account management&adminsupport to the sales team, allowing thesalesteam to achieve targetandproviding customer excellence by meeting all SLA's .

    Collaborate and work closely with our Vendor Alliances Team and Account Managers to help generate incremental business opportunities through strong customer relationships.

    To ensure clients receive the very best in terms of service levels through both internal account management and procedural efficiency.

    Work collaboratively with your aligned Account Manager and our Vendor Alliances team on all licensing requests and presenting these back to the customer
    Work in collaboration with our Legal & Contract Teams to ensure customers adhere to the correct terms and conditions and contracts are signed and added onto the system
    Management of Customer Relationship Management System (Dynamics) for allocated accounts
    Assist Account Manager with monthly forecasting and account mapping
    Provide, track, and follow up on all software quotations&manage and notify customers for allcontractual renewals
    Distribute & follow up on all database alerts such as compliance and agreement expiry notifications
    Training customers on vendor portalsand managementof these and theirbenefits
    Collate and prepare data for customer QBR meetings
    Generation of incremental business opportunities through strong customer relationships.
    Be able to discuss Microsoft licensing programmes with customers and understand licensing rules and procedures for the different programmes available

    WIDER TEAM NETWORK
    Sales, Vendor Alliances, Managed Vendor Services (Renewals), Consultancy, Purchasing, MS Operations & Service Operations

    Good understanding of IT (specifically software) and Business IT challenges

    Interest in furthering Sales career by gaining supported experience dealing with customers

    A proven track record of excellent customer service

    Organised individual with excellent time management
    Excellent verbal and written communication with customer service/facing skills essential
    Commercial acumen and ability to construct and drive commercial outcomes to achieve positive results
    Intermediate-level skills in use of Microsoft Office suite applications
    #
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