Account Director - Birmingham, United Kingdom - bakergoodchild

bakergoodchild Birmingham, United Kingdom

1 week ago

Description

As a rapidly expanding business, we're always on the lookout for new talent

Due to recent investment in the very best mail fulfilment & print technology, coupled with, we are looking for a highly ambitious Account Director with 5+ years' experience to join our team.

The Account Director has responsibility for the successful retention and revenue development of all client accounts.

You will lead your own client services team, with the objective to grow your teams' revenues, through repeat business and new business, to drive your team's profitability.

Duties & Key Responsibilities:
Responsible for managing a team, you will need to show:
Leadership, encouragement, motivation, and delegation to ensure your teams' success
Ongoing team member mentoring & development (of your Account Executive & Account Manager), to ensure targets are being met & clients are delighted
Encourage a culture of recognition and reward
Regular updates to the Sales Director on your team's progress, opportunities & challenges
Driving optimum sales & margin performance and customer retention from your team

You are a key point of contact for your teams' clients and are expected to be pro-active in your approach to keeping clients updated and informed, as mailing campaigns go through the factory and are despatched.

Liaising with the Finance team to review estimated sales values & margins vs actuals and to implement any necessary changes to ensure profitable account retention.

To produce quotations and win orders in line with, or above, the company's gross profit target

Consulting with your client services team members as well as the data processing team, the print team & the operations team, to ensure each mailing goes out on time in full and with 100% accuracy.

Liaising with the Finance Team to remain aware of client credit limits and timely payment of invoices.
You & your client services team are responsible for managing each order from quotation to invoice. Client invoices are to be raised within 48 hours of mailing despatch, or, when raising 'pro-forma' invoices for new business accounts and postage, within 24 hours of order confirmation

Initiative-taking approach to automating work processes & procedures, identifying areas of improvement where necessary, to enhance Client experience & the businesses performance overall.

Driving optimum sales & gross margin performance of your team, through elevated levels of client retention & development and a pro-active approach to new business
Regular pro-active contact with existing and occasional clients, to develop spend, frequency of use and profitability of the account
To seek to maximise postage gross profit margin by exploring multiple methods to reducing buying-in costs – without impacting delivery times
To seek to maximise outsourced print management gross profit margin, by exploring all methods of reducing buying-in costs – without impacting quality
Focusing on great customer service and always maintaining a good rapport with clients – even when under pressure, or when things, on occasion, do go wrong

All incoming new business enquiries are shared amongst our Account Directors, and they are to be managed and initially spoken to by you to establish their requirements.

You are to professionally introduce the business and offer the best solution to their needs.
Where you need support around outsource print management, introduce our print management specialist to explore the company providing print management opportunities
Work in unison with fellow Account Directors and with our colleagues at Send DM, to achieve the companies' overall objectives
Being responsible for your client services team absences, due to holidays & sickness
Maintaining and developing your own knowledge within the print, mail & post industry, to support & enhance your own progression

Skills Required:
Experience of managing multiple high technology campaigns at the same time, in a demanding environment.
Extensive mail fulfilment and postage account management experience (including Direct mail / Hybrid Mail / Transactional Mail)

Significant Knowledge of UK & International postal services and products across DSA's, Independent carriers and Royal Mail is essential.

Particularly good working knowledge of the latest digital printing & automated mail enclosing technology
Be a positive team member, even when under pressure. We consider it vital, and part of the terms of employment, that the Account Director plays a key part to contribute to a happy & positive team culture, in the wider client service team
Methodical approach to work, being able to multi-task and work with elevated levels of diligence and accuracy.
Experience of Salesforce CRM & Tharstern MIS desirable, but training will be given
Experience of

Microsoft Office Package:
Excel, Outlook, Teams & Word

Attributes:
Highly driven. We really like to work with Account Director's that are very financially motivated and want to build a career and better life for themselves and their team
Communication – effective communication skills with colleagues and clients
Approachable – being open, transparent, and supportive
Teamwork – a resolute team member, with the ability to communicate at an elevated level, but also willing to assist all colleagues to achieve a common goal
Diligence – conscientious and confident in their work. Complete work without the need for supervision and work to deadlines
Can do attitude – enthusiastic, motivated, clever work ethic, flexibility to tasks and hours of work, desire to learn and accept ownership/responsibility
Mindfulness – conscientious and confident in your work
Leader – highly professional with a fun aspect to encourage team performance.

Demonstrate desire to learn more & improve and accept ownership & responsibility for your work, your career & your team's performance.

Salary:
Very competitive salary + Uncapped monthly Bonus / Commission Salary

Type:
Permanent

Hours:
Full-Time

Working hours: 9:00-17:30 Monday to Friday – office based only + occasional client travel
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