Jobs
>
Chelmsford

    Customer Support Representative - Chelmsford, United Kingdom - OEC

    OEC
    OEC Chelmsford, United Kingdom

    1 week ago

    Default job background
    Description

    About OEC

    Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions.

    Position Summary

    A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to: Customer Support Helpdesk provision, Product support, billing support, Customer communication.

    Job Duties

    • Gain excellent product knowledge of the Athoris Product and associated services.
    • Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
    • Support a wide customer base in both French and English language (largest market is currently France).
    • Communication of key dates to customers including release schedules, test periods.
    • Take first line responsibility for troubleshooting issues that arise.
    • Liaise with wider Athoris team to ensure issues are resolved.
    • Ongoing process improvements to increase the effectiveness of the helpdesk.
    • Maintenance and development of KnowledgeBase articles for all key processes.
    • Take responsibility for ensuring scheduled processes run correctly.
    • Development and maintenance of release notes, user guides and provide translation support as and when required.
    • Assist in the management and delivery of product training and training materials.
    • Supporting the Athoris Management team as required.
    • Production of statistical reports for internal and external purposes.

    Experience required

    • Fluent in French and English (Written and Verbal Communication)
    • Previous Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment
    • Good understanding of the full suite of Microsoft products (minimum, Word, Excel & Powerpoint)
    • Excellent interpersonal and communication skills.
    • Attention to detail
    • Self-Motivated
    • Good typing skills
    • Ideally within easy reach of Chelmsford (CM2 post code)
  • OEConnection

    Customer Support Representative

    1 week ago

    OEConnection Chelmsford, United Kingdom

    Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology solutions. · Position ...

  • OEConnection

    Customer Support Representative

    3 days ago

    OEConnection Chelmsford, United Kingdom

    Job description · Since the year 2000, OEC has grown globally to more than 1,000 employees with a double-digit revenue increase nearly every year. We provide a lively culture, employee rewards and recognition, and the opportunity to develop and implement innovative technology sol ...

  • One World GTM

    Support Representative

    3 days ago

    One World GTM London, United Kingdom

    One World is seeking a Support Representative to join our dynamic, innovative, highly skilled team at our brand-new office in Shoreditch. This is an excellent opportunity to be one of the first One World GTM support team members, with much room for potential growth. This role req ...

  • Twilio

    Sales Support Representative

    4 days ago

    Twilio London, United Kingdom

    **See yourself at Twilio** · Join the team as Twilio's next Sales Support Representative. · **Who we are & why we're hiring** · Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a g ...

  • Huntress

    Customer Support Representative

    3 days ago

    Huntress London, United Kingdom

    A Global Software Company based in London is seeking Customer Support Representative to join their team on a contract basis for 12 months. · In this role you will: · Log cases on the IT Service Desk and maintaining details of software / hardware problems detected. · Represent pee ...

  • Comply

    Customer Support Representative

    4 days ago

    Comply London, United Kingdom

    **Customer Support Representative** · **The Career Opportunity** · This position has high expectations as you will have extensive exposure to our Product Management and Sales teams at all levels. If you excel in this role, there is potential for advancement, learning, and overall ...

  • Neko Health

    Customer Support Representative

    5 days ago

    Neko Health London, United Kingdom

    Join Neko Health as a customer support representative and make a difference in the health-tech industry · **About Neko Health**: · Neko Health is a Swedish health-tech company co-founded in 2018 by Hjalmar Nilsonne and Daniel Ek. Our vision is to create a healthcare system that c ...

  • SevenRooms

    Technical Support Representative

    1 week ago

    SevenRooms London, United Kingdom

    **The Team & Role**: · We are looking for a Technical Support Representative to join our growing team in EMEA. You will work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our custo ...

  • EBSCO Industries Inc

    Technical Support Representative

    3 days ago

    EBSCO Industries Inc Enfield, United Kingdom

    EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-u ...

  • Renaissance

    Customer Support Representative

    4 days ago

    Renaissance London, United Kingdom

    Company Description · Renaissance is a leading provider of assessment technology to primary and secondary schools. Renaissance products promote success amongst students of all ages and abilities through personalised assessment and practice in reading and maths. · Our software hel ...

  • CSP U.K. LTD

    Customer Support Representative

    1 week ago

    CSP U.K. LTD London, United Kingdom

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our valued customers. This is a full-time posit ...

  • CSP U.K. LTD

    Customer Support Representative

    5 days ago

    CSP U.K. LTD London, United Kingdom

    We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Support Representative. As a Customer Support Representative, you will be responsible for providing exceptional service and support to our customers. This is a full-time position wit ...

  • EBSCO Information Services

    Technical Support Representative

    1 week ago

    EBSCO Information Services Enfield, United Kingdom

    EBSCO Information Services (EIS) provides a complete and optimized research solution comprised of e-journals, e-books, and research databases - all combined with the most powerful discovery service to support the information needs and maximize the research experience of our end-u ...

  • Channel Partners Limited

    Customer Support Representative

    6 days ago

    Channel Partners Limited London, United Kingdom

    We are seeking a Customer Support Representative to join our team. As a Customer Support Representative, you will be responsible for providing exceptional customer service and support to our clients. This is a great opportunity for someone who is fluent in English, has strong com ...

  • Architectural Decorators Ltd

    Customer Support Representative

    1 week ago

    Architectural Decorators Ltd London, United Kingdom

    **Are you a great communicator? Can you provide excellent customer service? Are you looking for a good home/work life balance? Are you someone looking for an exciting new career?** · **If so, this could be the role for you** · Since 1944 AD Construction Group has established itse ...

  • Maxar Technologies

    Imagery Support Representative

    1 day ago

    Maxar Technologies London, United Kingdom

    Maxar is seeing Senior Imagery Support Representative to serve as Team Lead serving our customers. · _ · Location: London U.K. · _ · As an industry-leading earth observation satellite imagery provider, Maxar unlocks the promise of space to help governments and businesses solve pr ...

  • Symbio

    Technical Support Representative

    5 days ago

    Symbio London, United Kingdom

    Company Description · Symbio (ASX: SYM) is a software company changing the way the world communicates. · Headquartered in Sydney, Symbio powers billions of calls and messages each year, owns networks in 4 countries and employs over 450 staff worldwide. · **Job Description**: · Th ...

  • TALKEGY LTD

    Customer Support Representative

    1 week ago

    TALKEGY LTD London, United Kingdom

    **Requirements**: · - Can-do attitude; · - Excellent knowledge of Turkish language; · - Good knowledge of the English language would be a plus; · - Customer care experience (would be a plus); · - The right attitude, accurate, hard-working, attentive to details, and self-organized ...

  • MBDA

    Field Support Representative

    1 week ago

    MBDA Stevenage, United Kingdom

    **Salary**: £35,000 - £45,000 (depending on experience) + Benefits · ?**After your training in the UK, you will be required to deploy to Poland as part of a team of FSRs for this location** · A unique opportunity has arisen which requires the specialist skills and knowledge of so ...

  • Twilio

    Sales Support Representative

    1 week ago

    Twilio London, United Kingdom

    **_Because you belong at Twilio_** · - The Who, What, Where and Why_ · **Who?** · Twilio is looking for a Sales Support Representative to join the Strategic Sales team. We're looking for an intelligent, ambitious and talented individual who is keen to understand more about how la ...