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    Service Manager - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trusts

    Nottingham University Hospitals NHS Trusts
    Nottingham University Hospitals NHS Trusts Nottingham, United Kingdom

    1 week ago

    Default job background
    Permanent
    Description

    Job summary

    Working with a vision of "delivering excellence in all we do" the post holder will work with the Specialty General Manager in conjunction with the Admitted Care leadership teams to develop and manage patient pathways within the Admitted Care Beds and Chairs department. The post holder will manage all administrative teams covering Queens Admissions and Discharge Unit and Phlebotomy. The post holder will develop the service to monitor performance against key performance standards and instigate change/improvements as required. They will contribute towards development of business plans and the planning and delivery of services. The post holder will also have management responsibility for the waiting list team and ward reception teams and work in partnership with the Ward Managers to ensure appropriate clinical cover according to activity. The post holder will deputise for the Specialty General Manager as appropriate.

    For further details please familiarise yourself with the enclosed Person Specification and Job Description.

    Main duties of the job

    Develop the appropriate processes alongside Waiting list teams, Clinical Colleagues and the Management to ensure operational effectiveness of the units,

    Maximising utilisation of units working alongside referring specialities and Ward Manager.

    Ensure Administration teams are active in developing their own processes to support continued service delivery and improvements.

    Identify the impact of changes to services or increases in services on resources and negotiate changes in resource where appropriate.

    Where identified communicate and implement process changes in services to Consultants, Nursing and Administrative & Clerical Staff.

    Using activity information, actively manage demand and capacity of the service.

    To manage and monitor changes to the administrative systems of the service.

    Contribute to the business planning process at service level by providing activity information to support the Service planning processes.

    Assist in the production of business cases and where appropriate act as Project Manager for service developments.

    LEADERSHIP

    Provide strong, visible leadership within the service as part of a multidisciplinary team.

    To drive through the delivery of ambitious targets to continually improve performance within the service.

    To provide operational expertise and management support to all members of the service.

    About us

    With over 19,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

    Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

    We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

    Job description

    Job responsibilities

    1. To put in place and maintain administrative systems that facilitate service delivery, activity planning and process monitoring.

    2. Ensure staff are competent to process referrals and requests in accordance with waiting list policies and trained to use current IT systems to organise appointments.

    3. Ensure that all relevant actions are taken to amend, initiate and cancel activity in accordance with booking rules and Waiting List policy, to ensure that the administrative pathway for patient care is delivered with maximum efficiency. Be responsible for the effective management of the waiting lists ensure access targets are being maintained.

    4. To participate in data collection and analysis, and take responsibility for monitoring activity, capacity and demand within the services

    5. Liaise with other service managers and departments, as appropriate, to ensure that all patient have access to timely care, escalating to the SGM where necessary.

    6. To have an understanding of the Patient Administration systems used by the Trust with enhances waiting list management knowledge.

    Performance Management

    1. Participate in planning initiatives to increase capacity where required. Take responsibility for coordinating additional activity, including liaison with nursing teams and departments, organizing beds, staffing and patient appointments.

    2. Contribute to the business planning and commissioning processes at specialty level and assist in the production of business cases

    3. With delegated authority monitor agreed elements of the services budgets to ensure that the agreed overall financial targets are achieved.

    4. To ensure a high level of customer care to all patients and those telephoning the department.

    5. Ensure that a regular programme of meetings is devised and delivered for admin staff and that they are fully involved in the specialty and Divisional communications strategy.

    6. Contribute to the delivery of Cost improvement programmes (CIPs) including divisional specific schemes and those shared with other departments.

    7. Responsible for the provision of information to support the activity planning and monitoring process at service and divisional level.

    8. Responsible for the daily management and utilisation of the units to ensure maximum use of beds, chairs, admission areas to support specialities, wider hospital flow and theatre optimisation.

    Person Specification

    Commitment to Trust Values and Behaviours

    Essential

  • oMust be able to demonstrate behaviours consistent with the Trust's "We are here for you" behavioural standards

    • Training & Qualifications

    Essential

  • oEvidence of commitment to ongoing learning and personal development

    • Desirable

  • oService improvement training oManagement training oLeadership training

    • Experience

    Essential

  • oExperience at a management level which could include project management, business planning, change management, multidisciplinary working, financial management, human resource management, performance management oEvidence of having achieved challenging targets

    • Desirable

  • oExperience in Healthcare oExperience of using healthcare IT systems including Careflow, Nerve Centre, Bluespier oExperience in managing hospital waiting lists oUnderstanding of hospital bed management and flow

    • communication and relationship skills

    Essential

  • oEffective communications skills, written and oral oEvidence of ability to lead successful teams oAbility to influence and motivate staff to deliver challenging targets oAbility to present complex data oNegotiating skills oAbility to manage conflict oAble to build strong durable working relationships. oEvidence of a proactive approach to relationship building through face-to-face engagement oEvidence of strong working orelationships within multi-disciplinary teams

    • Analytical and Judgement skills

    Essential

  • oExcellent problem solving skills using team when appropriate oEvidence of being business focused oSensitive to clinical and political demands oInnovative thinker with the ability to cut through barriers to change oAble to demonstrate good prioritisation skills oAble to demonstrate a pro-active approach to work/problem solving

    • Planning and organisation skills

    Essential

  • oEffective organisation and planning skills oEvidence of developing skills to manage own workload and that of own teams when required

    • Desirable

  • Evidence of capacity and demand management skills and knowledge

    • Physical skills

    Essential

  • oWell-developed IT skills to manage and report on complex performance management information systems.
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