- A confident communicator, who can easily build rapport within the team.
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Service Desk Engineer
1 day ago
Technet IT Recruitment Limited Farnborough, United KingdomService Desk Manager · Farnborough · Salary up to £60k Per annum · TechNet are currently working with the UK's Fastest growing Connectivity and solutions integrator. Growing over 30% year on Year this company have multiple awards and are looking to continue there growth. · They c ...
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Service Desk Engineer
1 week ago
Citrine Recruitment Limited Camden, United KingdomMy client is a well-established IT Support company based in Camden with an excellent reputation and a loyal client base. They have a strong IT Support team, a fantastic working environment and offer their staff payment and support for IT certifications andtraining. · - Do you wan ...
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Service Desk Engineer
2 weeks ago
Integral Recruitment Ltd Camden, United Kingdom**Service Desk Engineer · £35,000 - £40,000 plus benefits including training and certifications · London, NW1** · Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd Line, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Clou ...
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Service Desk Engineer
2 weeks ago
Technet IT Recruitment Limited London, United Kingdom**Service Desk Engineer** · **London Onsite** · **Salary package up to £34,000** · Service Desk Engineer required to join a well-known arm of the government in London. You will be providing support to a wide range of clients and will have a real passion for problem solving. · **S ...
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IT Service Desk Engineer
1 week ago
Dekra Automotive Calcot, United Kingdom**IT Service Desk Engineer** · **Location**:PCGB, Reading · **Salary**:Up to £28,500 DOE · **Contract**:Full time, Permanent · **Hours**: Shift rota, one Saturday in every four from · We are DEKRA Automotive, we have a unique and challenging opportunity for a 1st Line IT Support ...
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Service Desk Engineer
3 weeks ago
Akkodis London, United KingdomService Desk Engineer / Helpdesk / Remote / BPSS or higher clearnance · Duration - 3/4 weeks+ · Location - Remote · IR35 - Outside · Rate - 150 per day · Due to an increase in workload, our client is looking to recruit multiple Help Desk Engineers for some short terms contracts. ...
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Help Desk Engineer
3 weeks ago
James Frank Associates London, United KingdomOur client, a leading US Law Firm is seeking a Help Desk Engineer to join their IT Team on a full-time, permanent basis, where you will be providing IT support to the London and other European offices, providing both remote and deskside support. · Key Responsibilities: · - Be the ...
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Service Desk Engineer
1 week ago
Akkodis London, United KingdomService Desk Engineer / Helpdesk / Remote / BPSS or higher clearnance · Duration - 6 weeks · Location - Remote · IR35 - Inside · Rate - 150 per day · Due to an increase in workload, our client is looking to recruit multiple Help Desk Engineers for some short terms contracts. You ...
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Service Desk Engineer
2 weeks ago
Bench IT London, United KingdomService Desk Engineer, W10, O365, AD, Intune · Our client operates in the specialist business insurance market and have a new opportunity for a 1st line IT Support Engineer. · This is an opportunity for an experienced 1st Line Support Technician to join an organisation on a 12-mo ...
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Service Desk Engineer
3 weeks ago
Jefferson Frank London, United KingdomRole -**Service Desk Engineer - 2nd Line Support** · Location -**Hybrid - Office in Surrey** · Start Date -**ASAP** · **Technical Support**: · - Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements ...
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Service Desk Engineer
2 weeks ago
Jobheron London, United KingdomThe leading provider of highly customisable execution management systems used by some of the largest investment banks and hedge funds in the world is now looking for an Associate Service Desk Engineer to join their team based in London. · The role represents an excellent opportun ...
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Service Desk Engineer
3 weeks ago
Veolia UK Horsham, United KingdomReady to find the right role for you? · **Location**: · - **Horsham, RH12 4AL · **Salary **-**£28,000 (rising to £30,000 after probation period) plus Veolia benefits · **Hours** - **40 hours per week · 4 on 4 off shift pattern of 2 days and 2 nights, 7 rotations of these followed ...
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Help Desk Engineer
3 weeks ago
Franklin Fitch London, United Kingdom**Help Desk Engineer| London | £24,000 - £30,000 | Hybrid** · Are you looking to advance your career in IT? · Do you want to work with a company that truly values development and career progression? · **What would you be doing?** · - Providing exceptional support to a range of cl ...
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Service Desk Engineer
2 weeks ago
Jefferson Frank London, United KingdomRole -**Service Desk Engineer - 2nd Line Support** · Location -**Hybrid - Office in Surrey (2 days per week)** · Start Date -**ASAP** · **Technical Support**: · - Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service ...
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Service Desk Engineer
2 weeks ago
Veolia UK Horsham, United Kingdom**Ready to find the right role for you?** · **Location**-**Horsham, RH12 4AL · **Salary**-**£28,000 (rising to £30,000 after probation period) plus Veolia benefits · **Hours** -**40 hours per week · 4 on 4 off shift pattern of 2 days and 2 nights, 7 rotations of these followed by ...
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IT Service Desk Engineer
6 days ago
360 Recruitment Consultancy Ltd Alresford, United Kingdom360 Recruitment are a specialist IT recruiter, currently recruiting for an IT Service Desk Engineer (Hybrid) to join a fast growing MSP. · **Roles: · **IT Service Desk Engineer · **Salary: · **£20,000 to £26,000 basic · + Up to circa £5,000 Shift Bonus · + Plus Additional Benefit ...
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IT Service Desk Engineer
1 day ago
Jonothan Bosworth London, United Kingdom**IT Service Desk Engineer | London | up to £28,000** · We are currently looking for **IT Support Engineers **to be based in our clients' London office. · For this role, you will be working at least 3 days a week in the office. · Our client is an award winning, friendly & progres ...
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Senior Service Desk Engineer
3 weeks ago
Just IT London, United KingdomAre you looking for an exciting new role? · About the Company · A leading MSP is looking for a Senior Service Desk Engineer to join their friendly team. This is an amazing opportunity to work in a fast paced, vibrant environment. They are looking for a proactive individual who is ...
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Home / Desk Based Subsidence Engineer
3 weeks ago
Exchange Street Claims & Financial Services London, United KingdomOur client is looking for a home / desk based Subsidence Engineer to manage a portfolio of subsidence claims on a project managed basis, working from home. YOU CAN BE BASED ANYWHERE IN THE UNITED KINGDOM (ENGLAND, SCOTLAND, WALES, NORTHERN IRELAND ETC).Ideally, you will be M-FRIC ...
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2nd Line Service Desk Engineer
1 week ago
GreatFind Recruitment London, United Kingdom**Full Driving License and Car Required** · **Role Overview** · You will work within a team that offers customers efficient and high-standard IT support. This will have you undertaking several different tasks, for example, logging and resolving tickets, keeping customers happy & ...
2nd Line Service Desk Engineer - Guildford, Surrey, United Kingdom - BCT Resourcing
Description
2nd Line Service Desk EngineerSurrey
£40,000 per annum
Exciting opportunity for an innovative and ambitious 2nd Line Service Desk Engineer to join an award-winning financial services organisation.
This role will play a pivotal part in providing end user support within the business, as a key member of the Service Desk Function, you will work collaboratively with the team to provide first response and analysis on incidents and provide efficient resolution.
The client are a trusted and reliable financial services provider, who have demonstrated steady growth and healthy profits year after year.
This is an opportunity to join a business that promotes career growth and personal development, alongside an emphasis on quality.
The client are Surrey based, and the role will be fully on site with a competitive salary.Key Responsibilities:
*Handle incoming requests and changes to the Service Desk via telephone, email, and ticketing system, ensuring courteous, timely, and effective resolution of end-user issues within SLAs.
*Demonstrate flexibility to cover core hours of support (8 am - 6 pm, Monday to Friday).
*Document all pertinent end-user request information, including name, department, contact information, and nature of the problem or issue, as well as providing regular updates.
*Act as Subject Matter Experts (SMEs) in fields of expertise, escalating to 3rd line, supervisor, or team leader and service desk manager as necessary.
*Prioritise incidents, service requests, and problems, adjusting based on the uniqueness of each one.
*Administer and maintain the corporate estate, including workstations, servers, BYOD, MDM, O365, SaaS & on-prem applications, Azure, etc.
*Identify and become proficient with appropriate software and hardware used and supported by the organisation.
*Perform hands-on fixes, including installing and upgrading software, hardware installation, implementing file backups/restores, and configuring systems and applications
Key Skills & Experience:
*Minimum 3 years of previous experience in a similar role as a 2nd Line Support in an SLA, CSAT, ITIL driven environment.
*Experience with desktop and server operating systems, O365, SaaS, MDM, and other tools of the trade.
*Working understanding of Active Directory, Exchange, Microsoft 365, GPO, basic networking, Virtualization (preferably VMware).
*Out of the box troubleshooting, ability to combine information while understanding the larger scale situation, and skills to communicate with non-technical resources of every level. If this sounds like you, then apply below Id love to hear from you. #J-18808-Ljbffr
2nd Line Service Desk Engineer professionals in Guildford
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Cameron Knipe Knipe
Independent Student
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Fradreck Evans Nyamutumbu
Public Health and Safety Specialist