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    Service Desk Manager - United Kingdom - Endeavour Recruitment Solutions

    Endeavour Recruitment Solutions
    Endeavour Recruitment Solutions United Kingdom

    1 week ago

    Endeavour Recruitment Solutions background
    Description
    • Technologies: service desk ITIL ITIL french dutch medical pharmaceutical
    Service Desk Manager - French and or Dutch speaking

    Job Description

    Service Desk Manager who is fluent in French or Dutch is required to join a world leader in the pharmaceutical sector based in Brussels

    Duties:

    Managing Service Desk activities, aligned with the general IT vision and strategy
    - Acting as escalation point for the supervisor
    - Undertaking a wider customer services role
    - Reporting to senior managers on any issue that could significantly impact the business
    - Taking accountability for incident and service request handling on the Service Desk
    - Identifying improvement opportunities for inclusion in the continual service improvement plan
    - Assess and improve Service Desk functioning and processes
    - Create and distribute management reporting
    - Liaising with other support teams to ensure good collaboration and improve processes/procedures wherever possible
    - Owner of the Service Desk knowledge management database

    Knowledge, Skills and Experience:

    At least 3 years of experience in Service Desk management role in an international company
    - Strong leadership skills
    - Structured and organized way of working
    - Excellent communication and interpersonal skills, both spoken and written
    - Bilingual French-English
    - Able to deal with high level escalations

    Education, Qualifications:

    ITIL v3 Foundations certified
    - ITIL v3 Operational Support and Analysis certified is a plus

    Please get in touch for further detail on this excellent contract opportunity.

    Our Services

    We specialise in the recruitment of IT Candidates across Europe including Software Developers, Testers, Analysts, Architects, Project Managers, Program Managers, Systems Engineers, Security Engineers, Network Engineers and Telephony Engineers.

    Endeavour Recruitment
    Hamble Court Business Park
    Hamble
    Hampshire
    SO31 4QJ

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