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    Training and Applications Manager - London, United Kingdom - Meddbase

    Meddbase
    Meddbase London, United Kingdom

    2 weeks ago

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    Description
    Meddbase is an online digital healthcare framework which has been designed and developed by Medical Management Systems Ltd.

    In 2004, we created a comprehensive healthcare web-application that runs all aspects of a medical practice, from GP practices up to large hospitals groups.

    Our product enables single and multiple location private medical practices to connect securely to their data from any location worldwide.

    The business is thriving and we are proudly the leading online medical management system on the UK market.

    An exciting opportunity has arisen to join our Operations team as an Application Training Manager (ATM).

    The ATM will work alongside the wider Operations team consisting of Client Success, Support, Solution Engineering, Account Management and Project Management to provide increased value to our clients.


    The ATM is responsible for delivering training to a wide variety of Meddbase users, both internally and externally. Application training aims to ensure all users are confident in configuring and using the Meddbase application.

    In addition to delivering training virtually and in-person, the successful applicant will maintain the Meddbase knowledgebase and training video repository.

    We are looking for someone with previous experience in software training ideally at a B2B software company in healthcare.

    This role presents an exciting opportunity to be part of and help shape the future of our business.

    Provide structured virtual and in-person training to a variety of stakeholders including system administrators, superusers, administrator and clinical end users and internal members of staff.

    Delivering bespoke, ad-hoc training for Meddbase users focussed on client needs and workflows.

    Liaising with internal stakeholders including QA, solutions engineers, project managers, account managers and the product team to ensure training remains relevant and accurate.

    Creating and maintaining knowledgebase articles detailing system functionality, configuration options and example workflows.
    Creating structured training videos using screen capture software and recording voiceover narration.
    Problem solve and contribute to building solutions to client issues and requirements.

    Experience in software training explaining complex topics and ensuring learner understanding.
    Knowledge of the private and occupational healthcare sector is helpful.
    Experience using TechSmith Camtasia software.

    A minimum of 1 years of experience in a training/teaching role preferably in the healthcare industry using SaaS software.

    Ability to 'think on your feet', problem-solve and adjust training in real-time to meet an audience's needs.
    Tailoring training content to meet the needs of different audiences.

    • Ability to work autonomously whilst reporting to direct management as required, including reporting on key training statistics including client satisfaction.
    Committed to ongoing professional development.

    Our London office is located minutes from Fenchurch Street Station, whilst our Southampton office is minutes from Southampton Central Station.

    Both offices have excellent bike storage and shower facilities.

    You will not be expected to work extremely long hours, as so often happens in software companies. We provide breakfast cereals daily, as well as beverages and fruit.

    We offer competitive salaries for all our roles and have a comprehensive benefits package. 25 days of annual leave, plus bank holidays
    ~ Subsidised gym membership
    ~ Life assurance
    ~ Access to an Employee Assistance Programme
    ~ Private healthcare insurance for dental, medical and optical (length of service conditions apply)
    ~ Enhanced maternity and paternity pay
    ~ Sabbatical leave
    ~ Eye test vouchers
    ~ Aside from regular 121s, appraisals and informal check-ins, all employees have access to training and professional development opportunities.

    Medical Management Systems is ISO 27001:2013 accredited and maintains various other standards to ensure best practice and DPA2018/GDPR compliance.

    As part of your role, you will be expected to undertake information security training on an annual basis. Furthermore, you will need to maintain awareness of and follow company policies on secure information handling.


    Diversity:

    All applicants will be considered for employment without attention to race, colour, religion, sex, sexual orientation, gender identity or disability status.

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