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3rd Line Support Engineer
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ITECCO Hampshire, United Kingdom**3rd Line Support Engineer · - £53k (DOE) · - Hampshire · - Hybrid.** · My client is a real employee investor. They provide all materials to gain multiple certifications including Microsoft, Cisco, and Sonicwall to name a few. · **Experience required/ Desirable**: · - Prior expe ...
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Deskside Engineer-mac Support
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Project Support Engineer
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IT Support Engineer
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Circle Recruitment Southampton, United KingdomIT Support Engineer - 2nd line - Citrix - Southampton · IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton · Experience required: · - Strong experience ...
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IT Support Engineer
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IT Support Engineer
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Support Engineer
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IT Support Engineer
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IT Support Engineer
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Job Heron Ringwood, United Kingdom Full timeAn experienced IT Support Engineer is needed to join a team supporting IT infrastructures for multiple clients based in Ringwood, Hampshire, on a full-time basis. · You'll already be a good communicator, clear thinker and friendly. Broad experience is valued, especially around m ...
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Supportability Engineer
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IT Support Engineer
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Conister Bank Basingstoke, United Kingdom**IT Support Engineer** · **6 mth FTC** · **Basingstoke/Hybrid** · We are an established UK challenger bank. You will be working with a passionate, innovative, collaborative and supportive team. We are growing · To enable that growth we are looking for a skilled IT Helpdesk Engin ...
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IT Support Engineer
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CPS Recruitment Ltd Newbury, United KingdomIT Support Engineer · Working for a UK leading company we are looking for a IT Support Engineer to replace a recently promoted Engineer. · We are looking for a logical thinking, quick witted, analytical and outgoing person to join our team as a Support Engineering team. · You wil ...
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IT Support Engineer
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Devonshire Hayes Recruitment Specialists Limited Lavant, United KingdomOur West Sussex based client is looking for an IT Support Analyst. You will be tasked with working through outstanding tickets, have excellent communications skills will be needed for a very client facing role. · Key Skills · - Office 365 · - Windows 10 · - Active Directory · - A ...
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Engineer - Support Engineering
1 week ago
HCLTech Winchester, Hampshire, United KingdomWe are hiring Senior Support Engineer. Below are details · ROLE PURPOSE (summary) · Support Engineer will provide production support (24/7/365) to CHM application suite and its associate interfaces. · KEY ACCOUNTABILITIES · Resolve the Incidents raised as per the defined stand ...
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Engineer - Support Engineering
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HCLTech Winchester, Hampshire, United KingdomWe are looking for Senior Support Engineer for Winchester Location : · ROLE PURPOSE (summary) · Support Engineer will provide production support (24/7/365) to BSS application suite and its associate interfaces. · KEY ACCOUNTABILITIES · Resolve the Incidents raised as per the d ...
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Citrix IT Support Engineer
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ITECCO Southampton, United Kingdom**?Citrix IT Support Engineer, Southampton, up to £35,000 DOE?** · **Role: Citrix IT Support Engineer** · **Location: Southampton** · **Salary: up to £35,000 DOE** · **Don't miss out** · **?? ??** · My favourite client, one of the Top 100 names in the legal sector, is welcoming a ...
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IT Field Support Engineer
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IT Desktop Support Engineer
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Circle Recruitment Southampton, United KingdomIT Desktop Support Engineer - 2nd line - Citrix - Southampton · IT Desktop Support Engineer / IT Support Engineer with strong 2nd line IT support experience including Citrix, Azure AD, and MS365, is required by a leading company in Southampton · Experience required: · - Strong ex ...
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IT Field Support Engineer
4 days ago
SCC Southampton, United KingdomIT Field Support Engineer · Remote Field based role covering the Hamphire and Dorset area · Due to unprecedented growth, SCC, Europe's largest privately owned IT organisation, is looking for a Field based IT Support Engineer to join their highly skilled and motivated team. · This ...
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IT Desktop Support Engineer
2 days ago
Circle Recruitment Southampton, United KingdomIT Desktop Support Engineer - Citrix - Southampton · IT Desktop Support Technician with strong 2nd line IT support experience including Citrix and MS365, is required by a leading firm in Southampton · Experience required: · - Strong experience in 2nd line IT support, looking to m ...
Senior Support Engineer - Winchester, Hampshire, United Kingdom - HCLTech
Description
We are looking for Senior Support Engineer for Winchester Location :ROLE PURPOSE (summary)Support Engineer will provide production support (24/7/365) to BSS application suite and its associate interfaces.
Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAsCoordinate with IT groups and external vendors and ensure effective application services to ensure reliability of all applications.
Manage smooth coordination between offshore and onshore teams to provide efficient and timely resolution of the Incidents.Update and act on the Incidents, Problems and changes within agreed SLA and document the KEDB & Runbooks from time to time.
Analyse all business processes and ensure compliance to all controlled processes according to business requirement.Provide daily support (24x7x365) with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Work in shifts on a rotation basis and be provide on-call support.Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
Coordinate with SI Delivery team to successfully deploy software releases in both User Acceptance Testing and Production environmentsMonitor and provide support to workflows and provide expert knowledge on all workflow designs.
Develop and maintain professional relationships with all online business teams and provide support to web store.Monitor all alerts and escalate all issues for all procedures and systems.
Coordinate with various teams and raise support ticket for all issues, analyse root cause and assist in efficient resolution of all production processes.
Participate in knowledge transfer to ensure better grasp of the product and domain.ROLE COMPETENCIESMandatory Skills:
(Globalscape)BSS experience– Information Builder (IB)Server (Plus expert in SQL Query)Now ITSM ToolMetering Project support experience (preferably in Water Companies )KEY RELATIONSHIPSReporting to Service MangerInterface with Key stakeholders of other streams (i.e. Delivery, Security, Service Design , Support Help Desk , Chage management)Provide advice and support to workstreams Project Managers (i.e.
SI Delivery, Security, Service Design)JOB SKILLS, QUALIFICATIONS & EXPERIENCEStrong experience in production support environments and able to multi task in a pressured scenario and communicate effectively.
Strong technical experience in SQL Server, Qliksense, IB TIBCO with strong knowledge of Web based development.
Troubleshoot and resolve issues reported To document all defined processes and methods of ticket resolution for effective KeDB processes.
Able to delivery minor enhancements and changesWell experiences in HOTs process to take handover of project to support.
Experience in ITIL processes towards Release and deployments, CCB and operations support.
Extensive hands on experience on applications dealing with high volume data.
Excellent debugging skills and log analysis skill to provide quick solution over existing application.
Able to maintain SLA driven approach for support and incident management.
Should ready to learn/adapt existing process and propose best process to improve.
Working knowledge of Agile methodology.
Effective and proactive communication with stakeholdersMetrics driven reporting and governance.
Develops and promote development best practices and standards. Adhere to the set up latest or project defined development methodology. Like TDD. Strong and innovative approach to problem solving and finding solutions Excellent communicator (written and verbal, formal and informal) Flexible and proactive/self-motivated working style with strong personal ownership of problem resolution Ability to multi-task and work independently with minimal supervision
