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    Contractor - Administrator - London, United Kingdom - Lombard Recruitment Ltd

    Lombard Recruitment Ltd
    Lombard Recruitment Ltd London, United Kingdom

    1 week ago

    Default job background
    Freelance
    Description
    Our client is a leading provider of housing solutions, committed to delivering exceptional service to their customers. The company provides an agile and supportive environment where proactive employees thrive.

    You will assist the Aftercare Team with the end of defects process including liaising with Project Managers and Employers Agents to ensure inspection deadlines and SLAs for defect response times are met.

    The role will suit someone with excellent administrative skills and a keen interest in the housing sector. Full training will be provided on IT systems. This role will be hybrid working after qualifying period.
    Coordinate and process end of defects inspections, upload defect lists to relevant IT and CRM systems and forwarding to developers in a timely manner

    • Answer the phone, manage email inboxes, field calls and emails to the correct internal team members or signpost customers to external agencies
    • Assist the Aftercare Team Leader with the accurate recording, tracking, monitoring, reporting and analysis of defects including those that have been made into complaints
    • Assist with duties relating to customer engagement, customer satisfaction and service including arranging meetings, customer liaison, document, and digital management, attending meetings, taking minutes, and assisting with reporting
    • Build relationships with customers, help them with issues, and continually delight them with a positive, customer-centric attitude
    • Maintain confidentiality and observe data protection guidelines in line with GDPR
    • Ability to use Excel, OneDrive, Word, Outlook, Teams, SharePoint and PowerPoint
    • Excellent communicator and have experience in communicating and negotiating with internal and external partners verbally and in writing
    • Monday to Friday (phone number removed)pm Hybrid options after qualifying period
    £30k plus 10% bonus 25 days holiday plus bank holidays pension healthcare options + other lifestyle benefits
    Inhouse training schemes/personal development within the construction/housing aftercare sector
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