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    Technical Claims Handler - United Kingdom - Davies

    Davies
    Davies background
    Description


    At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work You will be valued and supported and receive excellent benefits including but not limited to:platform – discounts for over 800 retailersdays holiday (rising with service plus option to purchase up to 5 extra days a year)training, and professional qualificationsPlease note: This is a hybrid role where you will be required to come into the office, at least one day per week.

    Davies Group are recruiting for a Claims Handler to join our Motor Claims team. As a Handler, you'll be the first point of telephone contact for our customers.

    So, you'll need to be a great communicator, dedicated to providing a professional and empathetic service and have experience in commercial motor claims.

    The Claims Handler would manage a caseload of Pre-Litigated Motor Claims including personal injury from inception to settlement.

    What will your day look like:
    pro-actively manage a caseload of complex motor claims to conclusioncontinuously drive improvement in the service delivery to clientscontinually adhere to client specific protocols and best practicework closely with colleagues within the firm to deliver consistently high levels of servicesupport the firms values and policies in a professional mannercreate accurate Claims Management System recordsown training needs and to request appropriate training to meet own performance targetswork act as appoint of referral and to mentor more junior members of the team, to ensure quality, service standards and productivity levels are maintained to a high standardair innovative ideas within the claims handling teamsoffer a high level of client contact and to continually look at the work procedures to improve the service delivery to clientsact as an administrator and a main point of contact for allocated clientsoff client monthly reports and complete any client specified tasks as requiredappropriate, attend client review meetingsundertake presentations to colleagues/clients at various levels in a manner which is motivational and sets expectations for quality and performance standardsassist with both internal & external auditingundertake projects and to be able to deliver within agreed timescalesactively create a supportive and respectful working environment

    Abilities And Knowledge:

    Skillsdevelop knowledge of processes, systems and procedurestechnical knowledge motor claimsgood level of competence in the use of various IT packages including Word, Excel and PowerPointanalytical skillsproblem solving skillsService Deliveryunderstanding of client protocolsunderstanding of 'best practice' and contribute to the development of and offer solutions to all issues relating to client deliverydeliver presentations in a professional mannerLeadershippossess and display high personal standardspromote a positive and professional attitudeleadership skills & qualitiesinterpersonal skillslevel of personal confidenceanalytical skillsproblem solvingto Achieveand willing to work outside normal office hours if necessaryto work to targets and deadlinesto support other team members meet targets and deadlinesexisting processes in a positive and constructive mannerChangeable to effect changeeffective communicator at all levelsinfluencing skillsDevelopment For Growthcommercial awarenessunderstanding client culture and requirementsinput into enhancing our delivery of other services to our clientsDevelopmentof self developmentin the development of individual claims handlersas referral point for CH1 and CH2A bit about Davies: We are a global team of more than 6,500 professionals and growing, operating across the UK, Ireland, the US, Canada & Bermuda.

    Specialising in professional services and technology firms, working in partnerships with leading insurance, which are highly regulated, global businesses. We are a multi award-winning specialist professional services and technology business.

    We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation & change management.


    Our values:
    Davies is a community of outstanding people. We welcome different perspectives, support each other's ambitions, and grow together. In a fast-changing business environment, we adapt and look ahead. We succeed because we are multi-talented: in the skills of our teams, specialisms, and sector expertise. Working together, we are greater than the sum of our parts.
    We are Dynamic - We readily adapt to the changing environment. We strive for what's next.


    We relentlessly seek more:
    for our business, our clients, our colleagues, and our communities.
    We are Innovative - We are solution-focused. We have an entrepreneurial mindset. We are empowered to discover new paths.
    We Succeed together - We support each other to grow. We value different perspectives, ideas, and experiences. We make an impact in our communities. We are Connected - We are united under one mission. We believe in the power of Davies to make a difference. We are greater than the sum of our parts.

    We aim to be an equal opportunities employer and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.

    Davies Group endeavour to recruit from the widest possible pool of suitable candidates.

    If you require any adjustments or special arrangements to be made to our application process on account of a disability, please contact Human Resources.


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