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    Client Service Partner - London, United Kingdom - Corporation Service Company

    Corporation Service Company
    Corporation Service Company London, United Kingdom

    1 week ago

    Default job background
    Full time
    Description

    Title: Client Service Partner

    Location: London

    Working Hours: Monday to Friday - 9am - 5.30pm

    Hybrid - Office Days - Tues to Thurs

    As a Customer Service Partner, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.

    Some of the things you will be doing:


    • Building and maintaining client relationships by providing excellent customer service to both internal and external clients


    • Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)


    • Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands


    • Taking and fulfilling orders, partnering with our clients to become their trusted advisor


    • Identifying new revenue opportunities/enhancements to product offerings


    • Cooperatively work with Service Support teams to complete internal and external customer orders


    • Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting


    • Understanding and communicating Industry changes and new product offerings to clients


    • Research and analysis of customer data


    • Conducting online demonstrations for clients and sales staff

    What technical skills, experience, and qualifications do you need?


    • Must be fluent in English. Any additional language would be a plus


    • Experience in a similar customer service-orientated role is advantageous


    • Outstanding written and verbal communication skills


    • Strong Microsoft Office skills including MS Excel, Word and Outlook


    • Ability to work independently as well as on a team


    • Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment


    • Previous experience in producing quality results with high attention to detail


    • Ability to be direct, open, and honest when dealing with customers and co-workers

    #LI-SM1

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