- Gain excellent product knowledge of the Athoris Product and associated services.
- Ensure a consistent and high-quality customer support solution is provided to all customers in line with defined SLA's.
- Support a wide customer base in both French and English language (largest market is currently France).
- Communication of key dates to customers including release schedules, test periods.
- Take first line responsibility for troubleshooting issues that arise.
- Liaise with wider Athoris team to ensure issues are resolved.
- Ongoing process improvements to increase the effectiveness of the helpdesk.
- Maintenance and development of KnowledgeBase articles for all key processes.
- Take responsibility for ensuring scheduled processes run correctly.
- Development and maintenance of release notes, user guides and provide translation support as and when required.
- Assist in the management and delivery of product training and training materials.
- Supporting the Athoris Management team as required.
- Production of statistical reports for internal and external purposes.
- Fluent in French and English (Written and Verbal Communication)
- Previous Customer Support Helpdesk experience ideally in a bi-lingual (French/English) environment
- Good understanding of the full suite of Microsoft products (minimum, Word, Excel & Powerpoint)
- Excellent interpersonal and communication skills.
- Attention to detail
- Self-Motivated
- Good typing skills
- Ideally within easy reach of Chelmsford (CM2 post code)
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Customer Support Representative - Chelmsford, United Kingdom - OEC
Description
Customer Support Representative - French Speaking
Chelmsford, UK Req # AprilPosition Summary
A key role within the Athoris Customer Support team has arisen and we are therefore now looking to appoint an ambitious and motivated person to join a well-established and high performing Customer Support Helpdesk team. The main areas of responsibility will include but not be limited to: Customer Support Helpdesk provision, Product support, billing support, Customer communication.
Job Duties
Experience required