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    Performance, Quality - London, United Kingdom - Edenbrook

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    Job Description

    We are currently partnering with a market leading Insurance company to recruit a Performance, Quality & Governance Analyst. Reporting into the Performance, Quality & Governance Director you will be providing analytics and expertise in the areas of Vendor Management, SLA reporting and regulatory Governance.

    Responsibilities will include but are not limited to;

    • Liaise with local and group teams to understand assigned areas and performance
    • Develop reporting & SLA capabilities and manage performance metrics and reporting for assigned remit
    • Create or track/implement a calendar of contract renewals and track progress to completion
    • Support or manage a vendor governance process to drive a performance culture with 3rd parties and internally using third party governance framework and tiering system.
    • Create Management Information decks and reports for governance meetings, adhering to corporate standards
    • Summarize, consolidate and independent; validate reporting from third parties
    • Stakeholder Engagement: Works closely with various stakeholders across the enterprise, including Quality & Governance, Third Party Risk, Legal, Procurement, and Finance teams.

    The ideal candidate should have;

    • Experience in implementing or managing governance processes related to vendors and suppliers
    • Experience working for an insurance company
    • Exposure to reporting & SLA development experience
    • Knowledge of PMO and project processes
    • Regulatory reporting experience


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