- At least 5 years experience managing a Service Desk in a large organisation.
- Demonstrable experience in maturing a Service Desk function
- Experience with coaching and mentoring team members in different roles with differing skill levels.
- Ability to analyse and manipulate raw data and turn it into meaningful reports (e.g. Excel, PowerPivot, PowerBI)
- Knowledge and experience of the ITIL IT Service Management Framework
- Experience in the management and configuration of Service Management Toolsets (ZenDesk)
- Awareness of Information Security principles relevant to Service Desk and industry standard framework (ISO27001)
- Experience in writing business proposals (e.g. justification for additional headcount).
- Experience in budgetary process and procedure.
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Service Desk Manager
1 week ago
Understanding Recruitment London, United Kingdom**Service Desk Engineer** · Are you a Service Desk Engineer looking for your next exciting opportunity? · This leading charity is going through a sustained period of growth and are currently looking to invest in a Service Desk Engineer to join their growing team, based in Tower b ...
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Service Desk Manager
1 week ago
Lorien London, United Kingdom**Service Desk Manager - IT MSP** · £62,000 per annum · City Of London Office. · I am representing an award winning IT MSP who are looking for an experienced Service Desk Manager to come and manager an excellent Support Division. · **Team Size - 20** · **Team Leads - 3** · You wi ...
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Service Desk Manager
1 week ago
Experis LTD London, United KingdomMy client a large global asset management company is looking for an experienced Service Desk Manager. · The Global Technology department plays a crucial role in supporting the success of the business. We are responsible for developing and implementing state-of-the-art software an ...
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Service Desk Manager
1 week ago
Revoco London, United Kingdom**Service Desk Manager** · **West London, office based 4 days per week** · **Permanent - £50,000-£65,000 **(depending on experience) plus bonus & benefits · Are you looking to join a well established UK business with over 3000 staff and a cutting edge IT function of circa 300 peo ...
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IT Service Desk Manager
1 week ago
People First London, United Kingdom**Ref: 21875** · **Your New Job Title**: IT Service Desk Manager-Banking · **The Skills You'll Need**:English fluent. Solid IT Service management experience within banking. · **Your New Salary**:Up to £65k · **Location**:Central London · **Reporting To**:Deputy Head of Fintech · ...
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Service Desk Manager
4 days ago
Kirk Recruitment London, United KingdomAn exciting opportunity to join the Services team tasked with proving best-in-class support and services to the customers. This role will see you leading, managing and nurturing our Service Desk function and team providing support across the software portfoliowhich enables health ...
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Wealth Management Desk Assistant
1 week ago
Carousel Consultancy London, United Kingdom**Wealth / Investment Management Desk Assistant - City of London / Hybrid Working - c£40k-£45k + generous benefits and bonus (DoE)** · - Great opportunity for a Client Services Executive / Investment Management Administrator / Desk Assistant · - A true career role with potential ...
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Desk Head Wealth Management Uk Hnw
4 days ago
UBS London, United KingdomUnited Kingdom · - Client advisory / Relationship management · - Global Wealth Management · **Job Reference #** · BR · **City** · - London · **Job Type** · - Full Time · **Your role** · - Do you know how to create and drive a culture of asset growth? Are you an expert on risk and ...
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Service Desk Manager
1 week ago
Understanding Recruitment City of London, United Kingdom**Service Desk Manager** · A brand new and exciting role has just arisen for an experienced Service Desk Manager to join a leading charity based in Aldgate, Central London. As the Service Desk Manager you will have experience of working in an ITIL environment while also being abl ...
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IT Service Desk Manager
4 days ago
vertex-it-solutions Bromley, United Kingdom**Title:Service DeskManager** · **Location**: Principal location Kent but may be required to work at other company customer sites. · **Reporting to**: Service Operations Manager · **___________________________________________** · **Role**: · - To manage and own the Service Desk f ...
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Service Desk Manager
4 days ago
Jefferson Frank Epsom, United KingdomJob Title -**Service Desk Manager** · Permanent - **£50,000 - £60,000 per year + Benefits** · **2-3 days per week in Epsom** · **Start Date - ASAP, Interviews this week** · **Overview**: · I'm looking for an experienced Service Desk Manager, to come on-board ASAP to manager an on ...
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IT Service Desk Manager
1 week ago
Concept Resourcing Luton, United KingdomIT Service Desk Manager / ITIL / Service Desk Lead / IT Managed Service Provider / Leadership / IT Helpdesk Manager / IT Support Manager · Salary - £45,000 - £55,000 per annum + package · **The Role** · - Manage the day-to-day operations of the service desk · - Act as a point of ...
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Service Desk Manager
4 days ago
Involved Solutions Woking, United Kingdom**Service Desk Manager - up to £55,000 + Benefits - Chobham** · A very exciting Client of mine is currently investing a significant sum of money to improve the service they provide for current and new customers and need to hire a Service Desk Manager to assist with this. · The Se ...
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Service Desk Manager
1 week ago
Lyon Tech London, United KingdomJob Description · LYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to ...
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Service Desk Manager
1 week ago
Lyon Tech London, United KingdomLYON is a managed IT services provider to the creative sector based in Old Street and currently serving over 5000 users and 100+ companies. We are a dynamic and fast-growing company that truly values and is reliant upon our people, culture and our commitment to excellence. · An ...
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Service Desk Manager
6 days ago
MRP-Global London, United KingdomJob Description · Service Desk Manager – 50% remote working · We are looking for a Service Desk Manager to join and develop a growing Service Desk for a large financial institution in the South East, UK. · Permanent role offering an excellent salary package - £60-65,000 base + bo ...
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Service Desk Manager
1 week ago
La Fosse Greater London, United KingdomReporting to the Head of Tech, your role you will be responsible for the operation and delivery of the organisations IT support and monitoring solutions, ensuring a high-quality support experience to the workforce, and providing efficient and effective solutions to enable the dai ...
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Service Desk Manager
1 week ago
Context Recruitment London, United Kingdom Permanent, Full timeService Desk Manager - London (North West) · IT Managed Services · An exciting and ambitious managed service provider (MSP) are looking for a Service Desk Manager to join their team. They provide all areas of IT support to SME clients across a variety of different industries inc ...
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Service Desk Manager
4 days ago
Clear Channel Europe United KingdomAbout Us: Clear Channel Europe, a leader in the advertising world, boasts an impressive portfolio across 13 markets. · Our mission is to "Create the future of media", to revolutionize the media landscape, focusing on data-driven innovations and robust infrastructure. · Technolo ...
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Service Desk Manager
1 week ago
GS Solutions United KingdomService Desk Manager – Colchester Salary - Up to £55,000 · GS Solutions are currently partnered with a "modern workplace" focused MSP, who are looking for a service desk manager to their team on a permanent basis. · This position is based on-site in Colchester, with the opportun ...
Service Desk Manager - United Kingdom - White Horse Employment
Description
JOB TITLE:Service Desk Manager LOCATION:Hybrid/Bath SALARY & BENEFITS: Circa £60k HOURS:37.5
White Horse Employment is pleased to be supporting a leading international healthcare client. The role will be supporting the service desk alongside the service desk team leads who manage the engineers/field engineer and IT admins. The role will be very people-focused and you will act as the main conduit between the service desk and other service management process leads to ensure the service desk is kept aware of all updates to allow the service desk team to manage tickets and customer expectations accordingly. Key Skills/Experience: