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    Customer Advisor Training - London, United Kingdom - Digital Realty

    Digital Realty
    Digital Realty London, United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

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    Description
    The Command Center Analyst – I is responsible for the day-to-day monitoring of network and infrastructure operations. Provides customer service, troubleshooting, as well as incident escalation for all internal and external customers contacting the Command Center.

    This position is shift based and you will be required to work on a rotating schedule, full time on-site.

    Receive, triage and action incoming phone calls, emails and portal tickets from internal and external customers

    Provide proactive and reactive assistance for external customers specific to site operations, connectivity product and customer portal issues and questions.

    Detects and escalates connectivity product alarms to provide basic, first tier support, escalating to Tier II, Tier III and management as required.

    Provide effective communication with Tier II, Tier III and management to ensure issues that are escalated receive immediate attention.

    Maintain and consistently add to knowledge and skill base through internal and external training, continuing education and professional associations
    Experience working in a Network Operation Center or Contact Center essential
    Experience providing customer service or technical support
    Basis skills with Microsoft Operating Systems, Office Suite and Visio.

    Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions.

    PlatformDIGITAL, the company's global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx) solution methodology for powering innovation and efficiently managing Data Gravity challenges.

    Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

    To learn more about Digital Realty, please visit or follow us on LinkedIn and Twitter.

    We'll also give you plenty of development opportunities so you can build a rewarding and successful career with us.

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