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    Customer Advisor Training - London, United Kingdom - Tate Recruitment

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    Description
    Customer Service Advisor
    ~ Fantastic working conditions and culture. Opportunities for growth and development and an inviting salary package.

    ~ Up to £32,000 plus 10% bonus

    ~ Monday to Friday 9am to 6pm

    ~ Additional:
    Saturday working via rota 9am to 6pm once a month and its paid time and a half

    We are recruiting for a Italian InsureTECH organisation, based in Central London.

    Their vision is to be the best car insurance provider, using their best-in-class technology and a customer-centric approach to disrupt the market.

    We are seeking the best of the best of Customer Service Talent to join this team of 12.

    We want you to bring ideas to the table, add value and contribute to it being the number one customer service team.

    Providing customers with outstanding levels of service over the telephone and through online channels

    • Supporting new and existing customers with any queries they may have, ensuring to keep customer satisfaction high
    • Being on hand to help customers with any payment queries
    • Once you have been embedded within the customer fulfilment team, you will also be working on projects to help take us to the next level
    • Contact centre/call centre experience
    • Live chat/Webchat experience - Zendesk desirable
    • Email management/customer support
    • Working in a fast paced, agile environment
    • Professional and be a brand ambassador
    • Overtime allowance (includes Saturday and bank holidays as part of a team rota)
    • 10% performance related bonus (paid on annual basis)
    • 25 days annual leave
    • WFH days (currently 1 day a week
    • Pension
    • Vitality healthcare insurance

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