- Ensuring that customer service delivery is continuously improved in ways that meet the needs of the customer as well as our clients.
- Implement and manage a robust customer feedback system to ensure continuous service improvement, and contribute to improvement in customer feedback methodology.
- To develop systems and processes to enable customer enquiries to be dealt with at first point of contact wherever possible for planned works, responsive repairs and other property related services.
- Develop and maintain close working between the Contact Centre, internal teams and main contractors to enable an efficient, seamless service to be delivered to our customers.
- Liaising with all service areas to act as an intermediary for customers as and when required.
- To accept and case manage on behalf of our Customer Service Advisors, difficult customer situations that have been escalated to them, ensuring the customers experience in dealing with us is positive. To implement and manage service standards for delivery.
- To provide control over quality and quantity of Contact Centre activities through regular monitoring and measurement including adherence to service standards and utilising resources in the most efficient manner.
- To ensure established policies and procedures are adhered to.
- To ensure that service delivery is continuously improved to meet the needs of the customer as well as our clients and business partners.
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IT Service Manager
1 week ago
Eames Consulting London, United KingdomOur client, a **Lloyd's of London syndicate,** is looking for an **IT Service Manager.** · This is a **brand new role** where you will be engaging with **IT leaders** to build the relationship among technical support teams, vendors and business stakeholders.You will be the **PoC ...
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Service Manager
1 week ago
The Graduate Project London, United Kingdom**Responsibilities**: · - To oversee the support, safety, and development opportunities for all young people. · - Ensuring that young people's outcomes are achieved and evidenced via weekly/monthly reports and other relevant documentation. · - To assist the Heads and Directors in ...
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IT Services Manager
1 week ago
Understanding Recruitment London, United Kingdom**IT Services Manager** · An exciting opportunity has arisen for an IT Services Manager to join an amazing charity and assist the delivery of their technology services. The IT Services Manager will be joining the Vauxhall, London offices with an extremely flexible hybrid style of ...
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Service Manager
1 day ago
Safer London London, United Kingdom**Service Manager** · Location: Face-to-face delivery pan-London, agile working for all other duties · Hours: 35 hours per week, sometimes worked flexibly · **Salary**: Grade D point 1 £38,280 to point 5 £46,340 · **Who we are** · Safer London is a charity working with young Lond ...
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Service Manager
1 week ago
Domus Recruitment Ltd London, United KingdomDomus are on the lookout for an experienced manager within the Health and Social Care sector to join a national organisation in Bolton, as a Service Manager. · Based in East Lancashire, you will be responsible for the delivery of high quality and person-centred support to adults ...
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Service Manager
4 days ago
The Management Recruitment Group London, United Kingdom_Delivering world class customer service, through an in-house delivery team._ · The Service Manager (Cleaning) will lead the operational planning of an exceptional cleaning service across the King's estate. The Service Manager will be responsible for the effective motivation and ...
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Service Manager
1 week ago
NonStop Consulting Ltd London, United KingdomService Manager - Adoption Agency - National Charity - Hybrid working - Trauma informed service - therapeutic work - Family history · We are looking to recruit a Service Manager for a Charity's adoption agency in Newham. If you are a manager looking for a challenge in a niche mar ...
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IT Service Manager
1 week ago
eFinancialCareers London, United KingdomKey Skills and Experience: · - Experience of managing a support function within an ITIL environment in a Financial Services company (ideally Exchange or Clearing house), with particular focus on Incident, Problem, Change and Release Management · - Understanding and experience of ...
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Service Manager
3 days ago
Capita London, United Kingdom**Employed Resource Service Manager** · **Overview** · Capita Resourcing has developed a new engagement model; Employed Resource Model (ERM) within our Contingent Labour service offering to our Managed Service clients. This will require permanent resources to be sourced, selected ...
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Services Manager
4 days ago
Atalian Servest London, United Kingdom**Job Reference: /MP/19-12/775/28** · **Job Title: Services Manager** · **Location: 111 Buckingham Palace Road, London - _Applicants must have the right to work in the UK_** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday to Friday - 40 hours per we ...
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Service Manager
1 week ago
Aspion London, United Kingdom**Job Opportunity: Services Manager** · **Location: Marylebone - London** · **Pay : £40,532** · **6 Month Contract - Immediate - Could lead to permanent** · Aspion are working on behalf of an oganisation which supports the vulnerable and less fortunate members of the public in te ...
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Service Management
1 day ago
NonStop Consulting Ltd London, United Kingdom*Due to the nature of the assignment details need to remain vague at this point, but the central requirements are: · - Eligibility for getting SC Cleared · - Service management experience · - ITIL · - Call me, Alex Manea, at NonStop Recruitment now for a confidential conversation ...
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Service Manager
2 days ago
Lifeways Brixton, United KingdomAre you ready to progress your career? To use the skills you have gained and manage the day to day running of our supported living services? · The Lifeway's Group is one of the UK's leading providers of support services for people with diverse and often complex needs in community ...
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Manage Services Account Manager
1 day ago
Mason Frank London, United KingdomJob Description · **Responsibilities**: · Communicating to both technical and non-technical users. · Analysing the clients needs and helping them refine and define their requirements. · Designing solutions. · Managing clients. · Managing accounts. · Hands on with flows and config ...
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Technical Services Manager
1 week ago
ERNEST AND FLORENT LTD London, United Kingdom Full timeA confident and career driven Technical Services Manager, is now needed by a growing and successful Fit Out contractor. · This role is a hybrid position, and the office is in central London. · The Technical Services Manager Role · Working within a qualified and award-winning team ...
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Technical Services Manager
22 hours ago
Cobalt Recruitment. London, United Kingdom Full timeCobalt is looking for a Technical Services Manager to join the site team at a Grade A commercial development in the City of Westminster. Reporting into the on-site GM, you'll play a critical role in managing the physical asset ensuring it remains in the peak condition to match th ...
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Service Delivery Manager
1 week ago
Computappoint London, United Kingdom**Key Skills: Service Delivery Manager | ITIL | Managed Service Provider | Team Leader | Communication | Budget Management | Presentation | Negotiation | Client Relations | People Management** · A large IT services & consulting company are looking for an experienced Service Deliv ...
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Service Delivery Manager
1 week ago
Understanding Recruitment London, United Kingdom**Service Delivery Manager** · Are you an experienced Service Delivery Manager looking to join a leading organisation based in Stratford? Our client is a globally recognised charity who encourage flexible working and working from home. As the Service Delivery Manager it is vital ...
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Head of Service Management
1 week ago
Sainsbury's London, United Kingdom**Location** · - Holborn Store Support Centre and Home, Sainsbury's Supermarkets Ltd 33 Holborn, London, EC1N 2HT · **Hours** · - Full-time · **Contract-Type** · - Permanent · **Salary** · - Competitive Plus Benefits · **Areas of business** · - Sainsbury's Tech · **Closing date** ...
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Supporter Services Manager
1 week ago
NL Recruitment London, United KingdomCustomer Services and Administration Manager, joining a Health Charity, based in North London. Office-based, with some flexibility to work remotely. · As the Customer Services and Administration Manager, (Supporter Services Manager), you will manage and ensure the CS and Administ ...
Regional Customer Service Manager - London, United Kingdom - Wates
Description
We have a fantastic opportunity for a Regional Customer Service Manager, to join our Wates team within our Planned Maintenance Division. You will be covering various contracts across London and being responsible for overseeing and delivering a five star customer service experience to tenants and clients on our contracts.
Key Accountabilities will include:
We are looking for an experienced and professional Regional Customer Service Manager with knowledge of Maintenance practices, standards and processes along with the ability to analyse technical and commercial aspects of maintenance tasks and apply solutions in terms of time, cost, quality and best use of available resources.
To be successful in this role you will be an excellent communicator with the ability to influence key stakeholders and manage expectations of customers and site teams.