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    Customer Data Integrity Analyst - United Kingdom - Betting & Gaming Limited

    Betting & Gaming Limited
    Betting & Gaming Limited United Kingdom

    6 days ago

    Default job background
    Description

    The Customer Due Diligence (CDD) Operations Department within Customer Services is responsible for conducting detailed investigations of Digital/Multi Channel customers to detect money laundering risks and potential vulnerable gamblers.

    These investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm.


    The role in a nutshell:

    You will be responsible for inbound and outbound contact of customers, by telephone or other electronic means, in order to address potential Safer Gambling, Affordability or Financial Crime concerns.

    You'll be responsible for handling sensitive customer information and dealing with potentially vulnerable customers in a calm, professional and empathetic manner.

    The Customer Due Diligence (CDD) Operations Department within Customer Services is responsible for conducting detailed investigations of Digital/Multi Channel customers to detect money laundering risks and potential vulnerable gamblers.

    These investigations are conducted to ensure that the customer can legitimately support their levels of play and are protected from gambling harm.


    The role in a nutshell:

    You will be responsible for inbound and outbound contact of customers, by telephone or other electronic means, in order to address potential Safer Gambling, Affordability or Financial Crime concerns.

    You'll be responsible for handling sensitive customer information and dealing with potentially vulnerable customers in a calm, professional and empathetic manner.


    What you'll be doing:
    Contacting customers to address any potential Safer Gambling, Affordability or Financial Crime concerns
    Deliver outstanding customer service while encouraging the use of Safer Gambling tools or seeking Source of Funds evidence
    Use judgement and analysis to evaluate the customer responses and apply any appropriate controls to mitigate the risk in a timely manner
    Ensure all necessary actions are taken e.g. loss limits, deposit limits, account closure and maintain a clearly documented audit trail of decision making
    Handle sensitive information in line with data privacy requirements


    Occasional:
    ~ Share best practice with colleagues and provide ideas to improve processes

    What we need from you:
    Excellent written and verbal English
    Ability to communicate sensitively and calmly, particularly with customers who may be distressed or angry
    Experience of handling sensitive, confidential customer information
    Thorough understanding of Safer Gambling and AML policy requirements
    Sound knowledge of Safer Gambling customer tools
    Proven track record in delivering high quality work in a fast-paced, challenging environment


    Desirable:
    Evidence of sound judgement and analysis to identify potentially vulnerable customers.
    Knowledge of Safer Gambling and AML regulations.

    Can't find a role that fits right now? Connect with our talent community, and we'll keep you updated on new opportunities that match your interests, upcoming events, and stories from our team.

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