Jobs
>
Associate Director
>
London

    Associate Director - London, United Kingdom - Moody's

    Moody's
    Moody's London, United Kingdom

    6 days ago

    Default job background
    Description

    Team Description:

    In the Banking group, we help lending institutions make important decisions about their business, particularly when they are providing loans, managing risk, or conducting financial planning for the future of their institution. We do this with our innovative software and reliable analytics, helping them understand how to do their job better through training, learning solutions and advisory services. We are a dedicated team of experts in technology and financial analytics who understand what our clients need.

    The Role / Responsibilities:

    Customer Success Management is critical to our short-term and long-term profitability as an organization. We are successful when our clients realize continued value from our solutions and services. Customer Success Managers will measure achievement by increased customer adoption, reduced client turnover and meaningful customer engagement, including expanded organizational relationships. The candidate will be able to understand the customer needs and relate them to our capabilities, identify new use cases and ensure clients obtain maximum value from our solutions. They should also be able to navigate customer organizational challenges to build support as well as to mobilize Moody's resources to address client needs in a coordinated way, as required. Through customer partnerships the Customer Success Manager will develop client references and source marketing content, organize client events and lead other community-building (customer) events. They will serve as the voice of the customer in development roadmap discussions and as a channel to the customer base for product communications.

    This role requires a strong understanding of bank lending, regulatory and/or risk practices. It is expected that this person will have the ability to establish a customer journey roadmap that clearly articulates near-term and long-term customer needs from the customer's perspective, including clear ROI benefits. A successful candidate will define customer engagement strategies by relating their industry and product knowledge to the customers' critical priorities, and be able to communicate the value of our offering through demos and solution discussions.

    Areas of Responsibility:

    Customer Knowledge

    • Gather information on customer use of Risk & Finance, Lending and Regulatory solutions and communicate to internal partners (product, research, sales, advisory services and client support) to build engagement strategy
    • Proactively and effectively conduct discovery and understand the client's objectives and priorities
    • Anticipate customer needs by offering new insights and ongoing engagement with direction
    • Identify best practices around solution application to solve customer problems based on jobs to be done (different user needs)
    • Possess necessary expertise and confidence to conduct meetings independently
    • Develop and manage engagement plan to deepen interactions with each customer, resulting in stronger use of our products
    • Partner with Sales to proactively manage client engagement to drive account loyalty including, maintaining health scores to reflect risk assessments and forecast full year churn rates
    • Partner with Sales to maintain engagement risk scores to identify customers with little to no engagement
    • Learn and share industry best practices with stakeholder groups
    • Partner with Sales on Executive Outreach campaigns
    • Serve as a trusted advisor to the client enabling discussions of business priorities rather than product

    Solution Communication, Feedback & Relationship Management

    • Partner closely with an internal stakeholder team across Sales and the business domain to support the customer journey across user adoption and executive engagement
    • Strong communicator who can translate business needs and demonstrate solution value
    • Channel customer feedback to Moody's development teams
    • Partner with Product and Research to communicate new product developments to customers
    • Relationship builder who empathizes with every aspect of the customer experience and ensures continuity in the customer journey

    Marketing Collateral and Events

    • Coordinate development of case studies, success stories and other collateral to highlight the benefits of our solutions externally and internally
    • Lead preparation and delivery of summits, user groups and webinars
    • Advocate for customer community-building events

    Qualifications

    • Minimum of 5 years of experience working in banking or financial services industries
    • Prior experience in client-facing role required, including Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist position
    • Understanding of banking industry - regulation, origination and risk practices (Credit Modeling & Assessment, Credit Portfolio Management (Risk and CPM), Stress Testing and Impairments Modeling and governance, Regulatory requirements (Basel CRD IV/V, Solvency 2, IFRS 9, ECB and EBA guidelines) highly desirable
    • Ability to build relationships at all levels with clients/prospects and the internal organization
    • Demonstrate ability to work in a collaborative team environment
    • Have a good understanding of product-related requirements, analysis, methodologies and software industry.
    • Excellent written & verbal communication skills and presentation skills
    • Self-starter willing to roll up sleeves to create required content or make necessary viable customized offerings for customers
    • Position normally requires approximately 20% travel in Europe and Africa for client meetings
    • Undergraduate (e.g., Bachelor's degree) required
    • Graduate/second-level degree preferred
    • Be able to operate relatively independently
    • Additional language skills desirable
  • Novax Recruitment

    Associate Director

    1 week ago

    Novax Recruitment London, United Kingdom

    Associate Director required by this leading, asset management and investment firm, specialising in the Asian/Far East renewable energy sector. The Associate Director will be supporting the Infrastructure Asset Management business, working closely with theHead of Valuations and Fi ...

  • eFinancialCareers

    Associate Director

    1 week ago

    eFinancialCareers London, United Kingdom

    **Associate Director** · A leader in financial advisory and consulting looking for a **Associate Director**to help spearhead their Digital modernisation team. You will have significant experience in delivering emerging tech into the Retail banking sector and as a result this oppp ...

  • Amida Recruitment Limited

    Associate Director

    1 day ago

    Amida Recruitment Limited London, United Kingdom

    Associate Director - Project Management · - Construction and Property Experience only · - Higher Education Projects · **Associate Director** · **Higher Education **Projects** · **London** · Our client, an indepedent consultancy are currently expanding their team and are seeking a ...

  • Finance Earth

    Associate Director

    1 day ago

    Finance Earth London, United Kingdom

    Finance Earth are looking to recruit an Associate Director to help our growing environmental impact investment advisory and transaction teams. The role offers the chance to work with market leading clients on the cutting edge of the emerging conservation investment market in the ...

  • Zenopa Recruitment Ltd

    Associate Director

    1 week ago

    Zenopa Recruitment Ltd London, United Kingdom

    An award winning healthcare communications agency are hiring for an Associate Director within their consumer health PR/comms division. · They have some of the best employee benefits on the market and offering a very nurturing and flexible working environment. They have won numero ...

  • Aspire

    Associate Director

    1 week ago

    Aspire London, United Kingdom

    Are you an entrepreneurial Research Manager looking to progress? Or an experienced Associate Director eager to leverage the latest qualitative techniques to build out your own research unit? This fast-growing, MRS accredited insight consultancy are lookingto initiate their next p ...

  • Aspire

    Associate Director

    1 week ago

    Aspire London, United Kingdom

    Are you a Senior Insights Manager looking to move into an Associate Director role that's characterised by an exciting level of diversity? Or perhaps you're a media expert looking to contribute your unique insights in creative and challenging ways? BecomeAssociate Director for one ...

  • Harnham

    Associate Director

    6 days ago

    Harnham London, United Kingdom

    **QUALITATIVE ASSOCIATE DIRECTOR** · **UP TO £55,000, Pension, hybrid working, 25 days holiday** · **LONDON** · I'm working with one of the largest research consultancies in the world on an Associate Director position within their qualitative team. This role presents the opportun ...

  • Meet Recruitment

    Associate Director

    3 days ago

    Meet Recruitment London, United Kingdom

    Associate Director - Consumer Health - Hybrid - London · We are thrilled to be partnering with our Global Healthcare Communications Agency to support their search for an Associate Director, Consumer Health, to join their vibrant Central London Hub. · As an Associate Director you ...

  • Beach Baker Property Recruitment

    Associate Director

    1 day ago

    Beach Baker Property Recruitment London, United Kingdom

    **Valuation Surveyor - Associate Director (Trading/Alternatives)** · **London** · **£60k-£75k base** · My client is seeking an Associate Director in their Alternatives team to be involved in Trading Valuations. · With 32 regional offices, my client has a great outreach with regio ...

  • Media Contacts

    Associate Director

    16 hours ago

    Media Contacts London, United Kingdom

    Job reference: 27156a · A growing net zero transition practice of one of the friendliest and most innovatice PR and policy agencies in London is looking for a senior account director or associate director who can help manage their business and growth. This agency's clients are pi ...

  • Harnham

    Associate Director

    2 days ago

    Harnham London, United Kingdom

    **ASSOCIATE DIRECTOR - HEALTHCARE** · **Up to £65k, Pension, hybrid working** · **LONDON BASED** · We're working with one of the largest healthcare research consultancies in the world. You'll have the opportunity to work with some of the biggest names in the healthcare/pharmaceut ...

  • Archer Recruitment Pte Ltd

    Associate Director

    1 week ago

    Archer Recruitment Pte Ltd London, United Kingdom

    Succession opportunity · - Strong commercial client base · - Building Surveying background for heavily PM bias role · We are working with an International Property and Construction Consultancy who have ambitious plans for the next 18 months. As part of this plan they are looking ...

  • KPMG-UnitedKingdom

    Associate Director

    5 days ago

    KPMG-UnitedKingdom London, United Kingdom

    **Job description** · The Healthcare and Life Sciences Strategy team within SVC is looking to hire an exceptional Associate Director in our London office. You'll be a professional, talented individual with a passion for identifying and creating innovative solutions for clients. · ...

  • PR Futures

    Associate Director

    1 day ago

    PR Futures London, United Kingdom

    **Sector(s): Luxury - primarily B2C accounts**: · **Salary: £70,000 - £80,000 per annum plus new business bonus (even when part of the pitch team), hybrid working, 25 days holiday + Christmas o** · **Location: Central London**: · £70-£80k We're seeking a rising Associate Director ...

  • Lipton Media

    Associate Director

    1 week ago

    Lipton Media Camden, United Kingdom

    **Associate Director - Global Marketing Agency** · **£70,000 - £90,000 + Excellent Benefits** · **Hybrid Working (Mon & Thurs office based)** · Our client is a London-based global marketing agency working for many of the greatest names in enterprise technology and the need has ar ...

  • BCW UK

    Associate Director

    1 week ago

    BCW UK London, United Kingdom

    **Requirements**: · BCW are looking for a talented Associate Director to join their senior management team and fast growing Healthcare practice. · The recruited Associate Director will be responsible for working with their fellow senior management team colleagues to proactively l ...

  • Conrad Consulting

    Associate Director

    2 days ago

    Conrad Consulting London, United Kingdom

    **£75,000 - £80,000 per annum (Permanent)**: · **City of London**: · Are you an experienced Senior Structural Engineer who has led and successfully delivered structures projects and is looking to take the next step in your career? · Our client has an enviable reputation for creat ...

  • Mattinson Partnership

    Associate Director

    1 week ago

    Mattinson Partnership London, United Kingdom

    Reference #: · - 21939_ · - Location: · - Central London, London · - Salary: · - £ £90000 per annum · - Sector: · - Sustainability & Energy · - Type: · - Permanent · - Posted On: · - 03/08/2023 · **Overview** · The client I am working with is a globally renowned multidisciplinar ...

  • MAPP

    Associate Director

    1 week ago

    MAPP London, United Kingdom

    **Role Advert** · MAPP is the UK's leading specialist in commercial property and asset management, with over £25bn of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners. · MAPP believes that property management can be a force ...