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Newcastle under Lyme

    Branch Manager/senior Manager - Newcastle-under-Lyme, Staffordshire, United Kingdom - Rubix

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    Description
    As our Branch Business Manager you will drive the sales number and maximise the margins generated by the Branch.

    Implement a strong sales and business development culture within the branch to support our growth objectives and enhancing the customer experience.


    Total ownership of the:

    o Sales effectiveness of the Brancho The trading profit performance of the Brancho The gross margin generated from all the sales through the Branch.

    Play an influential role in Sales supporting the continued successful execution of our business strategy.
    Consistent delivery of product to meet customer requirements through an optimal mix direct despatch and flexible localised delivery.

    Responsible for the customer service experience through all key touchpoints in the customer journey and through effective implementation and improvement of our customer service.

    Drive sales performance within the branch through the active management and coaching of the internal sales force in addition to proactively undertaking in external service calls to top 20 customers.

    Accountability for branch operations including local stock profiling, pricing, pricing updates, logistics and health & safety.

    Work closely with the External Sales Team, suppliers, Management team & wider Rubix group to maximise the development of all customer accounts, including proactive development of target customer accounts within the branch.

    A visible and energetic manager who is able to enthuse and motivate a team, capture hearts and minds and act as a true ambassador for the business.

    Active listener with the ability to communicate at all levels within the business.
    Management of teams including recruitment, training and development as well as performance management of branch team.
    Previous leadership experience in a customer centric business.
    New business planning, development and implementation to demanding customer requirements.
    Customer relationship management experience and a strong customer service ethos.
    Confidence with a drive to challenge and develop the performance to the next level.

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